Customer Feedback and Testimonials for Arena Flowers

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Thursday 03 July 2008

Dear Team at Arena Flowers.

Many thanks for the prompt and great delivery of flowers to my friend for her birthday today. They are apparently beautiful and fresh! Which is great.

I have used you quite a few times in the last few months and have always have really good reports of the flowers being fabulous, so many thanks indeed!

Paula E

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Wednesday 02 July 2008

Just a quick note to say thank you for the wonderful service that you provided.Anna was absolutely delighted with the beautiful flowers and the way they were presented.I will definitely order from Arena again.Thank you again so much.Fabulous!
kindest regards
Graham

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Wednesday 02 July 2008

Good morning,
Mrs S received her flowers and said they were loveley, she said she had never seen flowers like them before. The smell from them was unreal,she can smell them everywhere she goes. The smell and flowers were gorgeous.

Thankyou very much.

Caroline

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Wednesday 02 July 2008

Dear Ruth,
I'm writing to thank you at Arena Flowers for the prompt and easy service, and to advise you that from the feedback I had the flowers we lovely.
I'm not a big sender of flowers and had used M&S in the past - I will now switch to yourselves for my future needs.
Cheers,
Mike H

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Tuesday 01 July 2008

You actually did make Stan's day...The last thing he expected to get on his Birthday was a bottle of Port from his daughter in Vancouver Canada. Thanks for everything...especially changing the order delivery date for me.
Regards, Lynda

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Tuesday 01 July 2008

HI Ruth/Jackie,

Meant to give some feedback last week - this is the slickest bit of customer service I've seen in a while - order placed and amended within 5mins and delivered within 90 mins or so. Happy Recipient always helps too!!

In any case, I will definitely re-use and recommend Arena.

Thanks again,
Stephen

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Tuesday 01 July 2008

Hello Ruth,
Thank you so much for the delivery of Balloons your company made to my brother Jack whilst he was in hospital.
As we are living in Australia a 24hours plane trip away from the UK, it is wonderful we are able to ask ArenaFlowers to contact our loved ones so quickly with a gift to brighten their day.
Thanking you again, Stella G

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Tuesday 01 July 2008

Thank you very much Ruth! They got to her at the end of the day, but still made her day!

Thanks a lot!

ADAM

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Tuesday 01 July 2008

The roses and wine delivered to Mrs D W on the 27 June, made a lady very happy, she said the roses were beautiful and so fresh, thank you so much. I was very impressed with your efficiency.

Regards
Maureen W

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Tuesday 01 July 2008

Hello, I just wanted to say that the person I sent the flowers to thought
they were absolutely wonderful. They have in fact asked who I sent them
through and I have given them your name. The "same day" delivery was
fantastic. Many thanks

Maxine W

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Tuesday 01 July 2008

Hi Ruth,

What a easy way to make someones day half a world away.

I was just a wee bit afraid the flowers wouldn't get there\not be as good as the picture\etc but every went just as the website said it would.

I heard from Kate at 8.40pm Monday New Zealand time and she was so thrilled to receive the unexpected beautiful bouquet.

Many thanks, I will definitely have greater faith in using Arena again.

Cheers
Joy T

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Tuesday 01 July 2008

thanks to arena flowers,, i am very very happy,from your greatest service. thanks again and will see you very soon.

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Monday 30 June 2008

I am very pleased it was delivered as promised and that the bouquet I had ordered (I was told) was very very nice.
I am very happy and will be using arena for all my flower deliveries both in the UK and Egypt from now on.
Thanks! :)
Ahmed H

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Monday 30 June 2008

Hi Ruth,

A beautiful bouquet of flowers was waiting for Suzanne when we arrived in London, thanks for helping me take care of the Love Of My Life. You see when ever she travels I arrange to have flowers waiting for her at the hotel.

Cheers,
Michael M

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Monday 30 June 2008

thanks, you have been very helpful. i am so pleasd to find fairtrade flowers, with pleasant and helpful customer service, so i will call you again, and recommend you.

patricia f

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Monday 30 June 2008

Hi,
Thank you so much for delivering the flowers for me. My friend loves them! I will definately use you again if I need a florist in the UK.
Kind regards
Emma

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Monday 30 June 2008

Thankyou they loved them, your service is brilliant

Regards

Viv Y

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Monday 30 June 2008

Hello

I act as Mr B’s PA and he has asked me to pass on to you his compliments on your service.
He was delighted with the flower arrangement and most impressed with your very efficient and reliable service.
We will certainly bear you in mind first with any future orders.

Kind regards
Sue

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Monday 30 June 2008

Thank you SO much for the quick delivery!
The recipient absolutely loved them!
I will definitely use you again!
Michelle

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Monday 30 June 2008

Just to say that the flowers were delivered on time and moreover were absolutely beautiful, so thank you very much indeed. I was very happy with all elements of the service and will definitely be using you again in the future.
Many thanks and kind regards
David B

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Monday 30 June 2008

Just a note to say thank you for your very prompt attention in sending flowers to James & Fiona.

They were delighted with the gift package.

They sent me a photo of them with Fiona and I was so pleased that they looked just like the illustration.
I think the bubbly went down a treat too!

Thank you again

Jane

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Monday 30 June 2008

Just to say a big thank you, for the beautiful spray of sunflowers you delivered on behalf of me!
They look absolutely stunning, i got a photo and a very big thank you!
I will defiinatly recommend your company, and will use you for all my flowers.
Regards Anthony B

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Monday 30 June 2008

hi,
thank you very much everything was perfect deliverd and Sara was really happy kind regards Juana

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Sunday 29 June 2008

Thank you for the flowers that you delivered to my sister in law, Maggie ,she has just lost her mother, she called me and told me that the flowers were lovely.
Muareen

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Sunday 29 June 2008

thank you she really loved them
Roy

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Sunday 29 June 2008

Dear Arena Flowers
When my girlfriend Katie, and mother of my new born son William, received her beautiful flowers (Summer Nights) this afternoon she burst into floods of tears - !
And the most incredible scent of the flowers filled the room - absolutely wonderful!
I had the pleasure of speaking with your customer service staff a couple of times and I was struck by the high level of professionalism and overall excellent service.
I am sure there will be plenty more happy opportunities for me to use Arena Flowers in the coming years.
Many thanks again
Anthony O
Partner of Katie , and father of William

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Saturday 28 June 2008

Thankyou very much for the suprise upgrade, the only reason that i use you so much is because never ever have we or the recipients of your beautiful flowers been disappointed. bribery works and we'll continue obvously to use your most excellent service.

Amanda L

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Saturday 28 June 2008

Thank you for the flowers that were delivered
kate said that they were very nice will use your company again
regards maureen

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Saturday 28 June 2008

Jackie - just a quick line to let you know how pleased I was with the flowers which you sent to my girlfriend (she sent my a photo or two). They are absolutely wonderful and I really could not have asked for anything more - they are truly perfect.
I am looking forward to the next time I go on your website to send her some more.
Have a lovely weekend.
Kind regards,
John

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Saturday 28 June 2008

Just wanted to say thank you for a fast and easy service. I'm sure I'll use it again.

I can't think of a single thing that needs improving, even your customer service was great!

The flowers are beautiful and were very happily received.

Piero

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Friday 27 June 2008

Me living in America it is hard to trust what you buy in the Internet, but I want to thank you so much for delivering such beautiful flowers to my in-laws in London. They loved them!!!

and received them on time and on the date asked. I want to say my mother in-law said she almost fainted when she saw how many were in the bouquet.

I will be using arena flower again and again. Once again thank you.

One of your new customers
Yvette T

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Friday 27 June 2008

- I was a new user yesterday - and am always slightly sceptical about
ordering on line. Your service however has been exceptional - website is
easy to use, and I loved the email confirmation, & text message I received
telling me my order had been successfully delivered.
I will definitely be using you again, and recommending you to my friends and
family.
Thank you very much,
Rhia from London

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Friday 27 June 2008

You came highly recommended (my sister knows the parents of one of you) and lived up to expectations. The flowers you sent on our behalf have been much appreciated and widely praised.
You are bookmarked and we will use you again.

Alexandra

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Thursday 26 June 2008

I just wanted to congratulate you on a fantastic service delivering the flowers that I sent for my mum, the best service I've had. The first time I have used your website. The flowers were absolutely beautiful and were generously large than what you get in most bouquets, at other florists. And what a great idea in sending me a text as soon as they got delivered too, I was really impressed! I will always be using your website now instead of the previous ones I used to use. Thankyou!

Punita - London

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Thursday 26 June 2008

Thank you very much for sending the flowers to my Mum for her birthday - she was delighted!

Rosie

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Thursday 26 June 2008

Thank-you for the beautiful Summer Hand-tie that you delivered to my daughter at the Pleasance theatre today.

Your service was outstanding and great value for money. I will definatly be using your company again and recommend you to my friends.

Regards

Wendy M

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Thursday 26 June 2008

Dear Jackie;
Thanks so much for revising my order. It is so nice to be able to send gifts to my elderly parents and know that they will not only be delivered on time but the quality is always fabulous.
I live in Vancouver Canada and am so glad that I discovered Arena Flowers.
Many Thanks, Lynda

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Wednesday 25 June 2008

Dear Ruth,

Thank you so much for your excellent service.

I requested that the flowers be delivered around 1pm in Malta, and they were there. That made my mother's birthday a very bright and happy one as she is bedridden. My father said that the flowers were very beautiful.

Once again, thank you, I remain,

Yours truly,

Bernadette D

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Wednesday 25 June 2008

thank you so much, my friend she was so happy!
Xiuqin

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Wednesday 25 June 2008

Just a short note following your confirmation of my order today for Emma B in Edinburgh - I am very impressed with the website layout, ease of ordering, and your efficient service. Nothing to suggest, from my first experience of using you, that needs changed.
Will definitely use you again and recommend to friends and family.
Hazel M

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Wednesday 25 June 2008

Chris has sent me a photograph of the flowers, puppy and bear.
As he said – flowers are gorgeous – very pleased!
They arrived just as he was about to collect wife and new baby from hospital.
Hilary

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Wednesday 25 June 2008

Good morning to everyone at Arena flowers
I just wanted to thank you for the beautiful arrangements that you send whenever I order from you.
Last week I sent some to My daughter and son in law who were delighted with them as always.
Today I sent some to my friends on the occasion of their Silver wedding Anniversary, she phoned me earlier to say that she was shaking because she had never seen such a beautiful display of flowers. this was the first time that I had sent to them so once again some very happy people.
Once again many thanks.
Kindest regards
Sue N

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Wednesday 25 June 2008

hey jackie!

ah the girl loved the flowers, thanks so much!

john

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Wednesday 25 June 2008

Many thanks fantastic service

Francis

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Wednesday 25 June 2008

thank you arena my daughter loved the flowers
Beryl

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Wednesday 25 June 2008

I understand from my friend in the hospital that the flowers are lovely. Thank you so much for the excellent service and wonderful web site. It is great to be able to send flowers so effortlessly.
Susanne

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Tuesday 24 June 2008

Morning. Thanks for delivering Natalie and Jon's beautiful flowers to celebrate the birth of their son. I have no improvement ideas for your company as I have only sent two orders through your firm in my lifetime and am delighted with both. Natalie is sending me a photo of the ones delivered. They were thrilled to receive them. I love the prompt and extremely courteous way orders are taken through your firm, both via email and on the phone. I am a bit old fashioned and enjoy the telephone experience but sometimes emailing is essential. Many thanks for the information.

Janelle H

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Tuesday 24 June 2008

Dear Ruth,

Your 1st time service for us is very impressive. Thanks so much.

Regards,
Narumon S

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Tuesday 24 June 2008

Hi,

I just wanted to let you know that the flowers you send are unrivalled in quality and value for money. I received the Freesias a couple of months ago and they stayed fresh and smelled gorgeous for more than two weeks. Ive been back to Arena Flowers many times since. Well done!

Sanam

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Tuesday 24 June 2008

Hello,
I'd just like to say a big thank you to the people at arena flowers, you guys helped me make my wife to be's day!
I shall be using your services again very soon.

Telmo B, London

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