Had an email from friend of Arena, Dan Wilson, about an hour ago. Dan lives in Battersea and was asking if Arena is okay or if we were on fire. By way of explanation, he attached the following picture taken from Battersea, pointing towards Park Royal (the location of Flowers HQ):
Having first checked […]
Filed under: General on August 29th, 2007 | 2 Comments »
Hot on the heels of Jackie’s post last week about a customer suing his regular florist for the princely sum of £750k (for revealing his infidelities), today we read this headline: “Interflora website ‘rips off’ customers“. For an industry that brings happiness and joy, love and best wishes, it’s certainly been a grim seven […]
Filed under: Big Mistakes, Customers, Ethics & Environment, Fraud, Matters Webby on August 21st, 2007 | 4 Comments »
Here in Customer Service, we have just been reading of a man in the States who is suing a florist for £750,000 for blowing the lid on his affair. The company in question had sent a note to his home address thanking him for placing an order of a dozen red roses. His […]
Filed under: Customers, General on August 16th, 2007 | 1 Comment »
This year has been a real roller coaster at Arena already. The first three months of the year for any florist are consumed by Valentine’s day and Mother’s day, with all florists living in mortal terror of getting it wrong and losing a lot of money. In order to get through such mega […]
Filed under: Marketing, Matters Webby on August 9th, 2007 | 7 Comments »
