Comments on: Dispatches from the Frontline of the Arena Customer Service Team The highs and lows of running ArenaFlowers.com, warts and all. And other stuff. Thu, 03 Nov 2011 03:52:56 +0000 hourly 1 http://wordpress.org/?v=3.0.2 By: Jackie-Arenaflowers.com http://www.arenaflowers.com/blog/2008/08/13/dispatches-frontline-arena-customer-service-team/comment-page-1/#comment-4334 Jackie-Arenaflowers.com Wed, 27 Aug 2008 08:01:09 +0000 http://www.arenaflowers.com/blog/?p=363#comment-4334 Our customers order both online and by phone. We have a section on our checkout which says 'If for a funeral, please check you have given both name of the deceased and of funeral director'. We always suggest that the flowers be delivered the day before the service - most funeral homes are perfectly happy with that. On the website we have certain arrangements that we are unable to deliver outside the Greater London area as they are not suitable to be sent by courier; these are larger arrangements which are more delicate. Our phone lines are only open 8am to 6pm Mon-Fri and 9am to 3pm Saturday but orders can be placed online 24hours/day. Hope this helps. Our customers order both online and by phone. We have a section on our checkout which says ‘If for a funeral, please check you have given both name of the deceased and of funeral director’. We always suggest that the flowers be delivered the day before the service – most funeral homes are perfectly happy with that. On the website we have certain arrangements that we are unable to deliver outside the Greater London area as they are not suitable to be sent by courier; these are larger arrangements which are more delicate. Our phone lines are only open 8am to 6pm Mon-Fri and 9am to 3pm Saturday but orders can be placed online 24hours/day.
Hope this helps.

]]> By: US Funeral Flowers http://www.arenaflowers.com/blog/2008/08/13/dispatches-frontline-arena-customer-service-team/comment-page-1/#comment-4330 US Funeral Flowers Mon, 25 Aug 2008 13:18:44 +0000 http://www.arenaflowers.com/blog/?p=363#comment-4330 Can you tell me how you all deal with funeral flowers and sympathy flower orders? I work with FTD in the states and am curious to know how you all deal with such orders as many must be delivered before the funeral service. Do customers order online or by phone for funeral flowers? On a final note, do you offer a 24 hour phone number? Can you tell me how you all deal with funeral flowers and sympathy flower orders? I work with FTD in the states and am curious to know how you all deal with such orders as many must be delivered before the funeral service. Do customers order online or by phone for funeral flowers? On a final note, do you offer a 24 hour phone number?

]]> By: Jackie-Arenaflowers.com http://www.arenaflowers.com/blog/2008/08/13/dispatches-frontline-arena-customer-service-team/comment-page-1/#comment-4310 Jackie-Arenaflowers.com Wed, 13 Aug 2008 11:49:38 +0000 http://www.arenaflowers.com/blog/?p=363#comment-4310 Actually, this particular driver did sing "Happy Birthday" - we put a lot of pressure on him! He is really nice and loves to please people. But, although his voice is very loud, it is awful - not in the least tuneful, so I wouldn't suggest that he attempt Sinatra. That wouldn't please anyone, I'm afraid! Actually, this particular driver did sing “Happy Birthday” – we put a lot of pressure on him! He is really nice and loves to please people. But, although his voice is very loud, it is awful – not in the least tuneful, so I wouldn’t suggest that he attempt Sinatra. That wouldn’t please anyone, I’m afraid!

]]> By: Sue @ TameBay http://www.arenaflowers.com/blog/2008/08/13/dispatches-frontline-arena-customer-service-team/comment-page-1/#comment-4309 Sue @ TameBay Wed, 13 Aug 2008 11:31:53 +0000 http://www.arenaflowers.com/blog/?p=363#comment-4309 And I thought eBay buyers were bad - those are superb! Alarmed Elderly Lady is my favourite. And I thought eBay buyers were bad – those are superb! Alarmed Elderly Lady is my favourite.

]]> By: Adrian (vzaar chief geek) http://www.arenaflowers.com/blog/2008/08/13/dispatches-frontline-arena-customer-service-team/comment-page-1/#comment-4308 Adrian (vzaar chief geek) Wed, 13 Aug 2008 11:21:27 +0000 http://www.arenaflowers.com/blog/?p=363#comment-4308 Very very funny. The big question is "Did your driver sing Happy Birthday", and can he do me Sinatra too? Very very funny.

The big question is “Did your driver sing Happy Birthday”, and can he do me Sinatra too?

]]> By: vzaar Jamie http://www.arenaflowers.com/blog/2008/08/13/dispatches-frontline-arena-customer-service-team/comment-page-1/#comment-4307 vzaar Jamie Wed, 13 Aug 2008 11:16:54 +0000 http://www.arenaflowers.com/blog/?p=363#comment-4307 Gotta love the customers! I'm not sure if we've quite reached your levels yet but we've had some fun with US sellers who don't quite get the concept of the UK being somewhere outside of the States when it comes to phone calls. Keep it up Arena! Gotta love the customers! I’m not sure if we’ve quite reached your levels yet but we’ve had some fun with US sellers who don’t quite get the concept of the UK being somewhere outside of the States when it comes to phone calls.

Keep it up Arena!

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