Comments on: Top Tips To Avoid Made Up, Dodgy Insurance & Personal Injury Claims The highs and lows of running ArenaFlowers.com, warts and all. And other stuff. Thu, 03 Nov 2011 03:52:56 +0000 hourly 1 http://wordpress.org/?v=3.0.2 By: The Car insurance blog » Blog Archive » | Top Tips To Avoid Made Up, Dodgy Insurance & Personal Injury … http://www.arenaflowers.com/blog/2008/10/24/top-tips-avoid-made-up-insurance-personal-injury-claims/comment-page-1/#comment-4402 The Car insurance blog » Blog Archive » | Top Tips To Avoid Made Up, Dodgy Insurance & Personal Injury … Tue, 04 Nov 2008 00:30:33 +0000 http://www.arenaflowers.com/blog/?p=480#comment-4402 [...] unknown wrote an interesting post today onHere’s a quick excerptThe lady driving the other car was fine and walking about for the 20 mins it took to resolve. So far so good. minor-damage Top Tips To Avoid Made Up, Dodgy Insurance & Personal Injury Claims · minor-damage-2 Top Tips To Avoid Made Up, … [...] [...] unknown wrote an interesting post today onHere’s a quick excerptThe lady driving the other car was fine and walking about for the 20 mins it took to resolve. So far so good. minor-damage Top Tips To Avoid Made Up, Dodgy Insurance & Personal Injury Claims · minor-damage-2 Top Tips To Avoid Made Up, … [...]

]]> By: Will – Priority Juggler http://www.arenaflowers.com/blog/2008/10/24/top-tips-avoid-made-up-insurance-personal-injury-claims/comment-page-1/#comment-4391 Will – Priority Juggler Fri, 24 Oct 2008 18:02:48 +0000 http://www.arenaflowers.com/blog/?p=480#comment-4391 Great ideas, Hazel. Thanks. In actual fact, all our drivers use their phones to update order statuses as soon as the order is delivered (or if there's a problem), which means that customers should get their order complete email and text pretty much immediately (3g coverage allowing). Why am I banging on about this? Because it means that all drivers' phones need to be fully charged on pain of death so that they can update orders. Also means that they should be able to take pics at all times. Our head of ops reminded me today that he's put the cheat sheet in every van and trained all drivers. Failing all else, the drivers can write on the cheat sheet! :D Great ideas, Hazel. Thanks.

In actual fact, all our drivers use their phones to update order statuses as soon as the order is delivered (or if there’s a problem), which means that customers should get their order complete email and text pretty much immediately (3g coverage allowing). Why am I banging on about this? Because it means that all drivers’ phones need to be fully charged on pain of death so that they can update orders. Also means that they should be able to take pics at all times.

Our head of ops reminded me today that he’s put the cheat sheet in every van and trained all drivers. Failing all else, the drivers can write on the cheat sheet!
:D

]]> By: Hazel Edmunds http://www.arenaflowers.com/blog/2008/10/24/top-tips-avoid-made-up-insurance-personal-injury-claims/comment-page-1/#comment-4387 Hazel Edmunds Fri, 24 Oct 2008 11:32:41 +0000 http://www.arenaflowers.com/blog/?p=480#comment-4387 And flaming good advice it is too. Just make sure that ALL your drivers have cameras. Just in case the camera is on the mobile phone and it's out of battery why not provide an "accident kit" in each vehicle. Notebook to write down things like who, what where etc, a propelling pencile (doesn't jam or run out of ink) and a single use FILM camera. And flaming good advice it is too. Just make sure that ALL your drivers have cameras. Just in case the camera is on the mobile phone and it’s out of battery why not provide an “accident kit” in each vehicle.
Notebook to write down things like who, what where etc, a propelling pencile (doesn’t jam or run out of ink) and a single use FILM camera.

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