Comments on: Falsely Identified As Sending A “Virus or Unauthorised Code” – Thanks For That, MessageLabs! The highs and lows of running ArenaFlowers.com, warts and all. And other stuff. Thu, 03 Nov 2011 03:52:56 +0000 hourly 1 http://wordpress.org/?v=3.0.2 By: Will – Priority Juggler http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4560 Will – Priority Juggler Tue, 23 Dec 2008 10:23:28 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4560 Hi EJ - Thanks for your comment. Actually, PayPal were great. As soon as we had the issue, we contacted our relationship manager and they got on to MessageLabs. It's obviously very annoying that by trying to promote a PP offer (admittedly out of self interest - to increase our own sales and reduce payment fees (PayPal is cheaper than credit cards)) we put ourselves in the firing line. PP did their best but, obviously, it's not within their control. The frustrating thing is that as part of the same promo we'd sent an email with PayPal in the subject line a few weeks before and there'd been no problem. There was no increased level of PayPal'ness in the email that got blocked so it was all fairly arbitrary and unpredictable. As I said, not on purpose by MessageLabs...but certainly painful! Hi EJ – Thanks for your comment.
Actually, PayPal were great. As soon as we had the issue, we contacted our relationship manager and they got on to MessageLabs. It’s obviously very annoying that by trying to promote a PP offer (admittedly out of self interest – to increase our own sales and reduce payment fees (PayPal is cheaper than credit cards)) we put ourselves in the firing line.

PP did their best but, obviously, it’s not within their control.
The frustrating thing is that as part of the same promo we’d sent an email with PayPal in the subject line a few weeks before and there’d been no problem. There was no increased level of PayPal’ness in the email that got blocked so it was all fairly arbitrary and unpredictable. As I said, not on purpose by MessageLabs…but certainly painful!

]]> By: EJ http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4558 EJ Mon, 22 Dec 2008 18:59:24 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4558 Sorry to hear this - technology is wonderful until it turns on you, then it is evil beyond belief. I'm wondering if PayPal themselves would be of any help in this instance. They may be interested in hearing that their customers are being punished for helping to promote their business. Sorry to hear this – technology is wonderful until it turns on you, then it is evil beyond belief.

I’m wondering if PayPal themselves would be of any help in this instance. They may be interested in hearing that their customers are being punished for helping to promote their business.

]]> By: Will – Priority Juggler http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4522 Will – Priority Juggler Wed, 17 Dec 2008 16:12:30 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4522 Thanks, John. Great suggestion. We'll get on it! Thanks, John. Great suggestion. We’ll get on it!

]]> By: John http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4512 John Mon, 15 Dec 2008 21:54:18 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4512 maybe send also to http://www.theregister.co.uk/ they love these stories. Good post. maybe send also to http://www.theregister.co.uk/ they love these stories. Good post.

]]> By: Samwise of the front end http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4478 Samwise of the front end Tue, 02 Dec 2008 11:42:26 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4478 Hey Ben. Yeah the theme is one we made up. We started off with a free theme I found on the Wordpress site but then we started to pimp up the blog with plugins and widgets and before we knew it we ran out of room. To top it off we wanted to add stuff that we would have to make ourselves - the bouquet of the week plug in for example. Happily this coincided with me redesigning the front end of our site so we decided to re work the blog template at the same time to better fit with the website. Here is the post I wrote about the theme when we released it: http://www.arenaflowers.com/blog/2008/09/14/redesigning-website-shopfront-arena-flowers Sorry it is not an off the shelf one :) Sam. Hey Ben.

Yeah the theme is one we made up. We started off with a free theme I found on the WordPress site but then we started to pimp up the blog with plugins and widgets and before we knew it we ran out of room. To top it off we wanted to add stuff that we would have to make ourselves – the bouquet of the week plug in for example. Happily this coincided with me redesigning the front end of our site so we decided to re work the blog template at the same time to better fit with the website.

Here is the post I wrote about the theme when we released it: http://www.arenaflowers.com/blog/2008/09/14/redesigning-website-shopfront-arena-flowers

Sorry it is not an off the shelf one :)

Sam.

]]> By: Will – Priority Juggler http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4477 Will – Priority Juggler Tue, 02 Dec 2008 09:36:32 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4477 Hi all Ben - I think we used a template that we have then amended..I'll ask Sam to check on that for you. Guy - thanks...don't want to be a bleating SME but on the other hand, they did cost us thousands of pounds! BJdenise - thanks! Hi all

Ben – I think we used a template that we have then amended..I’ll ask Sam to check on that for you.

Guy – thanks…don’t want to be a bleating SME but on the other hand, they did cost us thousands of pounds!

BJdenise – thanks!

]]> By: flowers philippines http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4476 flowers philippines Tue, 02 Dec 2008 09:15:21 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4476 Excellent entry! I'm been looking for topics as interesting as this. Looking forward to your next post. -bjdenise- Excellent entry! I’m been looking for topics as interesting as this. Looking forward to your next post.

-bjdenise-

]]> By: Guy Walters http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4472 Guy Walters Sun, 30 Nov 2008 11:13:24 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4472 Good post, fella. Perhaps they should have sent you some flowers to apologise. I think you should write about this for a wider audience. Why not contact Lizzie Judge on the Times business pages and tell her that I sent you her way? Good post, fella. Perhaps they should have sent you some flowers to apologise. I think you should write about this for a wider audience. Why not contact Lizzie Judge on the Times business pages and tell her that I sent you her way?

]]> By: Big Marketing For You » Blog Archive » Falsely Identified As Sending A “Virus or Unauthorised Code … http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4464 Big Marketing For You » Blog Archive » Falsely Identified As Sending A “Virus or Unauthorised Code … Tue, 25 Nov 2008 13:16:50 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4464 [...] Will â?? Priority Juggler wrote an interesting post today onFalsely Identified As Sending A â??Virus or Unauthorised Code …Here’s a quick excerptTo explain, last week we sent out one of our regular marketing emails to our subscriber base. So far so good. But soon after the send, we started receiving emails from concerned customers. They had received the following email from … [...] [...] Will â?? Priority Juggler wrote an interesting post today onFalsely Identified As Sending A â??Virus or Unauthorised Code …Here’s a quick excerptTo explain, last week we sent out one of our regular marketing emails to our subscriber base. So far so good. But soon after the send, we started receiving emails from concerned customers. They had received the following email from … [...]

]]> By: Falsely Identified As Sending A “Virus or Unauthorised Code ... http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4447 Falsely Identified As Sending A “Virus or Unauthorised Code ... Tue, 18 Nov 2008 16:53:45 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4447 [...] Will â [...] Will â

]]> By: Ben Waugh http://www.arenaflowers.com/blog/2008/11/18/falsely-identified-as-sending-a-virus-or-unauthorised-code-thanks-for-that-messagelabs/comment-page-1/#comment-4446 Ben Waugh Tue, 18 Nov 2008 14:00:16 +0000 http://www.arenaflowers.com/blog/?p=674#comment-4446 Where did you get your blog layout from? I'd like to get one like it for my blog. Where did you get your blog layout from? I’d like to get one like it for my blog.

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