Yesterday was a busy day for anti-fraud newsflow plus some good old fashioned web fear mongering. Don’t get me wrong – web fraud happens and needs to be combated but there is often something shrill and hysterical about the reporting of online fraud, especially in the UK. “Everyone PANIC!” would seem to summarise the editorial [...]
Filed under: Big Mistakes, Ethics & Environment, Fraud, General, Marketing, Matters Webby on November 18th, 2008 | 11 Comments »
Something we learnt quite quickly after setting up Arena is that, if you run a business then it seems you’re fair game and people will make up outrageous claims to try and get money out of you. It may be down to the idea that “Well, they’re a company so they won’t bother wasting time [...]
Filed under: Distribution, Ethics & Environment, Fraud, General, Operations on October 24th, 2008 | 3 Comments »
Recently we were on the receiving end of an attempted hustle by some fake wheel clampers. They’d immobilised one of our vans and were refusing to take the clamp off unless we paid £300 cash there and then. No credit cards allowed because of “possible fraud”. That set our own fraud alarm [...]
Filed under: Distribution, Ethics & Environment, Fraud, General on January 17th, 2008 | 7 Comments »
We are constantly surprised by the number of people who attempt to make fraudulent orders on our site. Fortunately for us, we have a series of sophisticated security checks which bring most of these to light before we send them out – it is a constant battle and one that we are determined to [...]
Filed under: Customers, Ethics & Environment, Fraud on November 2nd, 2007 | No Comments »
Hot on the heels of Jackie’s post last week about a customer suing his regular florist for the princely sum of £750k (for revealing his infidelities), today we read this headline: “Interflora website ‘rips off’ customers“. For an industry that brings happiness and joy, love and best wishes, it’s certainly been a grim seven [...]
Filed under: Big Mistakes, Customers, Ethics & Environment, Fraud, Matters Webby on August 21st, 2007 | 5 Comments »
Whilst a little retiring compared to the other girls in the customer service team, Meriem is good on the phones and always makes it known when she is on to a good call (she sits behind me). Recently, in her own unique way (jumping up and down and waving as if to guide a [...]
Filed under: Flowers, Fraud, General on May 25th, 2007 | 2 Comments »
