We do our very best to produce exactly the right experience for our customers and 99% of the time, we get it right. On the rare occasion that mistakes occur, we offer our satisfaction guarantee.
However, don't just take our word for it. Below is feedback from real customers. Or, click the Shopping.com logo to read independent reviews of Arena Flowers.
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September 2006
Friday 16 February 2007
Would just like to thank you for the beautiful flowers I ordered for my mum, they really cheered her up on what would have been her 40th wedding anniversary if she had not lost my dad to cancer in June. she was over the moon and could not stop crying with happiness they were that beautiful. Will definetly be using your service in the future A+++++
Leighanne K
Friday 16 February 2007
My girlfriend loved the flowers, she said they looked great! She is still talking about them two days later!
Thanks for doing a great job!
Alex B
Thursday 15 February 2007
Just wanted to say a big thank you for the beautiful flowers. I'm definitely in the good books with my girlfriend. The whole process was easy, from the fuss free ordering system, being able to pay through PayPal quickly through to receiving a text when they were delivered. I wouldn’t hesitate in recommending or using you again.
A happy customer!
James C
Thursday 15 February 2007
This was the first time I have used arena flower and I was extremely satisfied with the service, as I work away alot the on-line facilty was ideal for myself. All in all a great service.
Philip R
Thursday 15 February 2007
Just wanted to say a huge thank you for delivering the items I ordered in a timely fashion. My boyfriend was very embarrassed to have his desk covered in balloons, teddies and wine on Valentines Day but he said the presentation was brilliant.... so thank you! Your efforts made me look like a good girlfriend. Thank you.
Michelle
Thursday 15 February 2007
Just to let you know the flowers where great and well received. The packaging you use ensures the flowers are in great condition.
Laurence B
Thursday 15 February 2007
Thank you so much for your excellent service the flowers and the delivery were second to none,no need to use another company again, brilliant, thanks again.
Michael A
Thursday 15 February 2007
I thought I'd drop you a wee thank you note, the flowers were sent and arrived on the agreed date and we were called and told they were beautiful and well presented!!! A great serivce and no trouble to order, many thanks I will use your company again and would have no trouble recommending!!!
Margaret K
Thursday 15 February 2007
The flowers (tulips and 1 rose) were beautifully presented.
The service I received was very professional. Appreciated receiving an invoice via email, and the text and email confirming delivery.
I will happily refer friends to your site!
Gary H
Thursday 15 February 2007
Thanks very much,the flowers were wonderful,my girlfriend thought they were really nice plus they got me loads of brownie points,will definately use again!!!!
Jonothan W
Thursday 15 February 2007
Arena, thanks very much for your service on valentines day! Lisa was over the moon and I scored a fair few brownie points!! Will definatley use your service soon thankyou, A VERY SATISFIED CUSTOMER!!!!!!
Ian R
Wednesday 14 February 2007
Great service,
To receive a txt letting me know Simon had recieved the flowers was a really nice touch. They definately impressed him.
Great service and flowers.
Colin
Wednesday 14 February 2007
Just to say thank you. The flowers made her day and were a fantastic surprise. By the sounds of it they came packaged brilliantly and delivered as promised. A great service!
Chris B
Wednesday 14 February 2007
I would just like to thank you for the excellent delivery which came this morning. My wife was thrilled at how beautiful the arrangement was, and how pleasant and polite the deliveryman was.
I will definitley recommend your company to others.
Ian N
Wednesday 14 February 2007
The flowers are a good service and were delivered very quickly, I was surprised at the response time.
Kwewku A
Wednesday 14 February 2007
I would like to thank you very much for delivering a (quote) "beautiful bouquet" thats coming from Sharon herself, which may I say aint easy getting compliments from her.
Thankyou very much for a great service and a beautiful product will use you again without doubt.
Barry H
Wednesday 14 February 2007
I'd like to start off by saying a massive thank you to you all for helping me make my wife's day today. I spent a long time deciding what flowers to buy my wife on your fantastic website the other night/morning, which wasn't easy seeing as there are so many arrangements and styles to choose from. I have used quite a few florists in the past and although my wife is very grateful for the flowers, I feel that the florists have let me down with what you get for your money, i.e. not delivered on time,not as nice as I had hoped and even on one occasion totally the wrong flowers! Your website is so easy to use and well laid out that it makes ordering flowers a piece of cake and you do get what you pay for I must say. I can't think of any improvements you could make really. The text message to say the flowers had been delivered is another great touch to your service too. I really can't fault Arena on anything and so I will end my feedback there and will look forward to placing another order with yourselves very soon.
Lee Fearn
Wednesday 14 February 2007
I've already expressed my thanks in an earlier email however in case it has been overlooked I would just like to say a big thank you to one of your customer services employees Katy. Without her diligence and professionalism I would have sent my wife flowers on the 13th of March instead of the 13th Febuary(my huge mistake.)
Thank you once again I will certainly use your services in the future, and pass your details on to friends.
Ben L
Wednesday 14 February 2007
Another seamless order and delivery!
Thank you very much.
Andrew P
Wednesday 14 February 2007
Thank you very much for sending such a wonderful array of flowers, my girlfriend liked them so very much she has promised to return the favour in other ways!
Mathew D
Wednesday 14 February 2007
I would just like to say thank you for the flowers and chocolates that you delivered to my girlfriend today for Valentine’s Day.
Very easy to process the order on-line and was impressed with the time of delivery (early morning). I have also been informed that the actual flowers were presented beautifully and were perfect and the chocolates are very nice too!
I will most definitely be using you again.
Nick S
Wednesday 14 February 2007
Just wanted to say thank you for the excellent service. I ordered some flowers on the morning of 13th feb for valentines day and was pleasantly surprised when they were delivered at 8am on the morning of the 14th. I will definately use your service again and will recommend you to others.
Paul B
Wednesday 14 February 2007
I am really Impressed by your service. Believe me I couldn't believe that you would send it so fast and on exact time.
Today you have made my day. Really my wife she loved the flowers which has been sent by Arena.
Sohail Q
Tuesday 13 February 2007
Arena have made me happy to. Thank you for superb service, fantastic flowers and on time delivery. You have made my 83 year old Mum so happy, you can be assured I will be using Arena again and again. A big thank you to all the team. Because it is a team effort that enables you to deliver such service.
A big thank you from me.
Robert B
Tuesday 13 February 2007
Impeccable service! The flowers arrived when promised, but the recipient was in the bath and
couldn’t get to the door immediately. The delivery person persisted, however, rather than leaving a “could not deliver” slip. The recipient was delighted with the flowers, and you have yet another very satisfied customer. Thank you!
Michael K
Tuesday 13 February 2007
Thank you so much!
Excellent customer service.....wil definitely order form arena flowers again.
Giri
Tuesday 13 February 2007
Just to let you know that the flowers delivered were much appreciated by the recepient. That the flowers were freshly cut was especially noted. Thank you.
Sabir A
Monday 12 February 2007
My sister-in-law was really pleased with her bouquet - they arrived in perfect condition, she emailed me a picture!
Will be in touch!
Gill L
Monday 12 February 2007
All I can say is thank-you. You made my nan very happy on her 90th birthday.Unfortuantly I am living in the U.S.A and couldn't be there.I couldn't believe how easy it was to do the order and you got them there so early that she got to enjoy them on her special day.The cost was great you will always be my #1 option if I ever have to do this again.
Anita M
Monday 12 February 2007
I ordered flowers from you last thursday and they were delivered to my cousin the following day, she is quite ill at the moment but she said that receiving the flowers (and they were so beautiful) really made her feel better. Thank you for sending such a fab bouquet. I am going to order another bouquet from you (today) to another cousin and will look forward to hearing that she has received a fab bouquet also.
Carol C
Monday 12 February 2007
Terrific website & superb range of choices at competitive prices…….
Nelson
Saturday 10 February 2007
Without a doubt the most efficient and professional flower order and delivery I have ever done. Thanks for making it easy and keeping me informed about the delivery all the way. I live in Sydney. As you took all the stress out of ordering on line I will definitely be using you again.
Tiffany C
Saturday 10 February 2007
My goodness, talk about efficient, an email and a text, and yes, they rang me up and the flowers are gorgeous apparently.
Jenny Kenrick
Saturday 10 February 2007
Thankyou for delivering flowers to my Aunt. We live in Australia and its always been hard to organise flowers from here. I found your site through a search engine and found it very easy to order a bunch which we could visually see.
Judy F
Thursday 08 February 2007
Both receipients were delighted with the orchids and after an unfortunate experience when I ordered flowers from another outfit, ARENA is my choice for future orders.
Frank K
Thursday 08 February 2007
Thank you very much for the speedy delivery! Not only am I impressed with your service my lady was over the moon with the goodies.
Many thanks for your help.... I'll be back!
John D
Thursday 08 February 2007
I was trying to order some flowers for my girlfriends birthday on your website. It wasn't cooperating and I was getting very frustrated. I called and spoke to Katie on the 0800 number and she was incredibly efficient, friendly and helpful. It was the best telephone service experience I have had.
I think you should know, she's a diamond.
Alan M
Wednesday 07 February 2007
Thank you so much and just to let you know I have been recommending your company to my colleagues and am so very pleased I selected ArenaFlowers ...
your service to me has been immaculate . Thank you.
Thank you for your kind wishes.
Ann B
Wednesday 07 February 2007
Thank you to Arena Flowers Living in Johannesburg I stumbled on your websit by chance. I am so glad I did. My daughter Lynn and new son-in-law Grant were completely blown away by the flower arrangement. They said they had never seen such tall roses and so beautifully arranged. The magnificent roses are a reminder that although their families in South Africa couldn't be with them today we are still thinking of them and wishing them love and happiness.
Ruth J
Wednesday 07 February 2007
I just spoke with my Mum and she is happy as ever! She's crying for all the time, and she told me that these flowers are just Stunning!!!
She is amazed and I am amazed with your service and professional care about each customer! I will surely use your great services again!!! All the best for whole team! THANK YOU, THAT YOU ARE!
Danuta R
Wednesday 07 February 2007
Thank you for a fantastic service, easy to order, great communication and my wife loved the flowers.
I honestly can’t think of any changes
John P
Tuesday 06 February 2007
Many thanks for prompt delivery of beautiful bouquet of fresh freshias - they looked wonderful and added to the warm feeling a new born baby brings.
Margaret B
Monday 05 February 2007
I would like to thank you for the lovely flowers. Our friends were very pleased with them. I will use Arenaflowers again.
Hazel Cann
Monday 05 February 2007
As I work in customer service, I know how important customer satisfaction is and how grateful you are to receive praise.
As people find it easy to complain when something is wrong, but they find it not so easy to thank you when you supply a good service to them.
So just a quick email to thank you for your prompt service, I will defiantly recommend you to family and friends and will use you in future.
Jason G
Monday 05 February 2007
Just wanted to say a huge thank you. I was exceedingly pleased with both the quality and quantity of the bouquet sent today.
I was very happy that they were dispatched and arrived within times given.
An excellent level of service
G K
Friday 02 February 2007
I would like to say a big thank you to Katie in your customer service dept, I was having trouble online from Australia booking flowers for my grandmothers birthday, Katie's pleasant and bubbly manner was refreshing as it was late in the evening here.
My Grandmother was on the phone immediately after receiving the flowers and was absolutely delighted, she said they were beautiful.
So thank you very much Arena I will certainly use you for any future floral orders I might require.
Wilma F
Friday 02 February 2007
Thank you very much for helping me celebrate, my daughter’s birthday. I
just talked to her, and she is very happy with her flowers, she absolutely loves them. She got exactly what you offered; it is very rewarding to be able to make business with serious people. I will definitely call again.
Graciela V
Friday 02 February 2007
Thank you so much for informing me of the delivery of the flowers you sent
my sister. She said they were really beautiful. I am really impressed
with your service - particularly the communication in keeping me informed about the order and also your user friendly clear website.
S K
Thursday 01 February 2007
Just thought you'd like to know that my Mum was thrilled to bits with her flowers... thank you very much for making a very special lady so happy.......
Toni S
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