This is an email just to tell you about the wonderful lady you have working for you called Jackie. Jackie was an absolute star. I ordered
on Friday morning and foolishly I forgot to state that I would need them delivered
by 5pm. I rang and spoke to Jackie at 4.15pm telling her my problem. Firstly she was so lovely on the phone and was willing to help me to try to get my flowers
to my girlfriend on time. She rang me back after speaking to the delivery
person and informed me due to traffic they were unable to deliver by 5pm. She then offered
to re schedule the delivery
for Monday morning.
Firstly to speak to some one who is not just so worried about the customer but took such personal interest in my situation is an absolute pleasure, and even if she was unable to reschedule, just the way she tried to help is a real cred
it to your company. But her offer to re organize the delivery
was an absolute shock and lovely surprise. If your company is able to employ more people like this lovely and sweet lady, you should try your hardest. For your company to offer such service
s is a guarantee that you will have returning custom from me for years to come.
Please pass on my absolute thanks
and gratitude to this beacon of customer service
called Jackie, and well done to you and your team for such amazing service
(and not causing me to waste £35) (I have worked in customer service
for 6 years and Jackie is a rare and precious gem)
Jackie, if you do have the opportunity to see this email, thank you
so much for your kindness and generosity.
Very very very gratefully
very much for delivering the flowers
this morning. They were a hit! This is the first time I’ve sent flowers
outside of Texas and I was a little worried. You’re staff was very professional and I received updates on the delivery
progress. Nice job!
so much for the prompt delivery
of the beautiful flowers
which I ordered
) at the last minute for my mother
I would also like to commend you on your excellent website, very quick and easy and with the option of paypal too.
again for the wonderful service
, I particularly liked the fact that a confirmation email was sent to me before and after the delivery. This was very helpful as I have used other delivery service
s before only to find out days after the event that the delivery
was not made!
and I will most certainly be using you for all my future orders.
for a very efficient, speedy service
recieved within 3 and a half hours of order time, and the best thing is that you told me exactly on time when the flowers
were received; cuts the amount of time I had to get anxious about the response. Apparently the flowers
look absolutely amazing, so I'm sure I'll be using you again in the future.
I am very impressed with how easy sending flowers
is on your website! (otherwise I would of been in the doghouse!)
for the beautiful flowers
to my daughter and son in law for their tenth anniversary
They were beautiful and she loved them, so very much her, a total ray of sunshine. Thank you
for altering the delivery
day and getting them there on time.
You gave us a great deal of pleasure
I just wanted to let you know how much my daughter enjoyed her floral arrangement. By adding the yellow flowers
into the bouquet, she knew who it was from before she read the card. You certainly made her day. Being so far away, it is nice to know we have a shop like yours we can trust. Thank you
for taking such good care of us.
My friends received their package today delivered
exactly as said when I ordered
them. They were beautiful just as the picture showed.
Will definately recommend your service
to others and would use you again.
for Lorna Hamilton, she was thrilled with them.
I was very impressed with your website and the ease of using it. I also liked the option of using paypal to pay for flowers.
too for the excellent service
She really loved the flowers!!!! have seen a picture of them;really beautiful!!
was just as beautiful in real life as in the pictures! Thank you
sooooo very much!
I will order from you next time:-)
Absolutely brilliant, she loved the flowers
they were in perfect condition, with lileys that hadn't budded yet meaning she'd keep them for longer. Good Job.
My daughter and her partner were delighted with the flowers
- all in bud when delivered
- so many stems she had use two vases.
- thank you
so much for providing & delivering the most magnificent arrangement of flowers. The recipient was very happy and I believe there have been many comments from other visitors on how wonderful they were. I am very pleased with your service
- it was easy on-line (as I am in Australia
) and you made a very sick woman very happy.
Just to say a very big thank you
for my order being delivered
to Mrs G.
She works in a florist
herself, and has e-mailed me to say that the display was one of the best she has seen. She was very pleased and most impressed.
so much for you very efficient service
, I would not hesitate in using your company again.
I would like to say your service
start to finish was excellent, absolutely faultless. After placing my order using your stupid proof website, making change was painless speaking to your staff, who was very polite and efficient. This may sound too much but you don’t often get service
like this and it’s also saved me a big argument with me partner, so thank you
Will be passing your name on to others.
I just wanted to say what an excellent service
you provide, your website is very informative and easy to navigate, and my mum
was so pleased with the beautiful flowers. The fact that you send a notification when the delivery
has been made meant that I didn't have to worry whether they would arrive or not.
I will definitely be using your company again and will recommend it to others.
very very much for your excellent service
, your timing could not have been better. While I was on the phone to my daughter (on her 21st birthday
), at 11 20am her door bell rang, she answered
the door, and the flowers
and balloon arrived as we were speaking. I was so pleased to be able to hear her reaction on the phone as she opened the door, it was brilliant.
I am a very satisfied first time customer. Your website is good and it was your user-friendly lay out and the excellent age-specific choice of balloons that attracted me. One week later and my daughter tells me the flowers
are still looking really good and the balloon still up.
Just a quite note to say THANK YOU
so much!!! It's perfect. My boyfriend just rang me up and thanked for the flowers. Perfect timing... however I was a bit worried he'll be off before delivery. thanks
for making his birthday
a nice day to remember - without your help it won't be the same.
again and will recommend your service
s to my friends.. I'll probably start using your company as well from now onwards
and special thanks
to Jackie for taking the order so professionally.
A note of sincere thanks
for the sameday delivery
of the stunning bouquet ordered
to celebrate our daughter's GCSE results today. She loves the flowers
and Milly the kitten too. Thank you
so much for your excellent service
on this memorable day.
are fantastic, thank you
In fact, your flowers
are quite possibly the best I have come across – and I send lots of flowers! I wish I’d found you sooner, but I will most certainly be using you for future orders.
I would like to say what a great service
. Couldnt manage the internet ordering as it didnt like my Jersey Postcode, when I telephoned my order your lady was charming eficient & helpful. You emailed to say the flowers
which is a great comfort when ordering from a distance. Altogether an experience which ticked all the right boxes . I will use you again whenever I am sending flowers
in the area.
Just a note to let you know I was tremendously satisfied with the service
provided by Arena Flowers
Your same-day delivery
was fast, reliable and very well presented.
and keep up with the good work.
I would like to let you know that I found your service
absolutely top-class. Your email communications were excellent and informative, keeping me aware of the situation. Because of the death of the original recipient, the delivery
to another person. This was done efficiently and with sympathy.
In addition, I was informed that my daughter had contacted your firm by a local phone call, which was additional reassurance.
I have been extremely impressed by your firm's service
and I will not hesitate to use you again and I will recommend your firm to others.
Just to let you know, I spoke to my mum
early on the morning of her birthday
and she had already received the delivery
of flowers! She thought they were beautiful.
Because we live in New Zealand
, it's great to know we've got a reliable flower
delivery company we can call on. Thank you
Lisa and Nigel L
Just to let you know that the bouquet as per above was received with absolute delight. My boss received them on time and was over the moon with them.
I will certainly be using Arena flowers
in the future. Your customer care/service
is second to none and once again - thank you
I can only say a splendid service
, efficient, quick and wonderfully managed. I really appreciated the message stating that it had been delivered
and at what time. Very very good.
Delighted with your prompt service
and your response back - which other florists
don't usually bother about. Will use you again.
Just wanted to say that I think your customer service
is excellent! I needed to send some flowers
in Clapham and happened to find your website on Google, so I was not previously familiar with your company. I love the fact that you email/text once the flowers
and even give the EXACT time of delivery, I don't think many other companies do that. Your customer service
team seems sincere and all the little personal touches are a great thing. Your service
was very, very prompt and I will definitely use Arena again. Oh, and the flowers
were amazing too.
very much for the great service
and spot on delivery. The operator I placed the order with was very helpful and the flowers
are (apparently) lovely. I gave the delivery
person a bit of a challenge as I didn't have the exact address, only the one for the main office 2 streets away, but they got there safe and sound and my fiancée is really happy.
Just a little mail to say a big thank you
for the super bouquet of flowers. My mother
is in uk
">England and she was real pleased with the great colors and pretty flowers
once again for making a lady very happy on her birthday
who is far away from her family
and keep up the great work u make people smile.
Just wanted to say that the flowers
you sent to my Auntie Joan in Menston in June were beautiful. She really enjoyed them and told me they were lovely,
I will use you again.
Wow, what fantastic service
An order last night, a delivery
this morning, and an email from Lynn to say how delighted she was by mid day.
She rang me the minute they arrived (well maybe two minutes after as she had to wolf down a champagne truffle first!) She said the freesias
">freesia cube is amazing and she loved that the message in the card clearly came from me but liked the fact that it wasn't in someone eles's handwriting. And her husband is feeling sheepish that he didn't get her flowers
for her birthday
or their anniversary
. I shall be passing on your details to him!
for a great service
and a very stylish bunch of flowers.
Well you've done it again with your wonderful flowers
and prompt efficient delivery.
My friend G rang me to-night and was overwhelmed with the wonderful flowers, she said she had never seen anything quite like it.
As I am not in the UK
at the present time I am unable to see the flowers
so I have asked G to take a photo and let me see them at a later date.
for your efficient service
, will certainly recommend "ARENA FLOWERS
two bouquets from you in the last two days and I have to say the service
has been excellent. I don't know how you do it in time.
and we will definitely use you again.
Judith received her flowers
this morning and was delighted with them - they are a leaving gift.
They arrived safe and sound and all intact.
again - I shall definately be recommending your service
! I can always count on your team to deliver! It's reassuring especially when I live in Australia
!! I am so Happy I have found you. I will be sending flowers
with you again. Have a wonderful day, week, month and year.
I ordered flowers
from NZ last week, for the funerals
">funeral of a friend in my old village in N Yorks. I just wanted to thank you
for the excellent service
and the flowers
were beautiful apparently, and much appreciated.
My aunt of 80 and her husband 87 were so delighted with the flowers
,it brighten up there day,as they have both been very ill.
I just wanted to say thanks
for taking care of this order for me. The flowers
were for my sister and her husband. They could not believe how fantastic the flowers
were. I'm really pleased with the service
I have received and my sister was amazed at the quality of the flowers.
I can't thank you
enough for your excellent service
. A1 all round. The sunflowers
you sent were a cheerful gift to my Daughter & Son in Law for the birth of their first child. A beautiful 6lb 6oz baby
There they were waiting for them on their arrival home with baby
from the hospital. To say they were utterly wowed is is an understatement.
I have ordered flowers
online many times. Unfortunately, I had a couple of very bad experiences in the process. Arena Flowers
my faith in the possibility of professional excellence in online florist
retail. You delivered
exactly what I'd ordered
, & even better according to my daughter. You got them to right address exactly on the assured
A huge thankyou for your incred
. I will definitely be using you for all my UK
orders from now on.
Top class service
Just a quick note to thank you
for your excellent service
. The person that I ordered
through was friendly and very professional, the flowers
arrived before 5pm and were of excellent quality and the communication from Arena Flowers
has been first class (confirmation email received after I had placed the order before I got back to me desk!!).
Just to say - as one who is still grappling with "on-line" service
s - it is both a joy and a relief to be able to pick up the phone and speak to a real-person! Not only that, but someone who is honest enough to pass on the number of another florist
when there might be a problem delivering flowers
in time for a funerals
">funeral, and who is prepared
to spend time ensuring "it`s what the customer wants", rather than just what they see on the screen .......
For all of this, not to mention the pleasure it has given to the recipients, many thanks
..... and PLEASE continue with that "personal" service
which (alas) is all too rare these days!!!
I just wanted to say thank you
for the bouquet you sent my auntie in canada
. Living in the UK
I wanted to make her 50th birthday
a memorable one and you helped achieve that. She was absolutely delighted with the flowers
she received and said they were gorgeous. So thanks
Just wanted to say thank you
for the excellent service
and feedback. I received a phone call last night from the recipient of the flowers
and she thought they were gorgeous. She commented on how many of them there were and needed to fill two vases! Will definitely use your service
We would like to say that we have been very pleasantly surprised by your service
. you always hope that the people you want to deal with will be nice and helpful but it is, unfortunately, not always the case. So thank you
for your service
and for also having a web page that is easy to use, most important!!!
Will call again when a gift is required
Phil & Carole
Just to say thank you
for your excellent, trouble free service
. Most impressed with the speedy delivery! My daughter was absolutely delighted with her flowers
which she said were beautiful.
Will definitely recommend.
Just a quick note to say thank you
for the fantastic flowers
on 13/07. Have just returned from a visit to my daughter to whom the flowers
were sent. Both she and many of her customers commented on the such a superb bouquet. Sadly the vase met its end when a customer knocked it over!!!!. Thanks
for the excellent service
It’s great to be able to give positive feedback. Online ordering/service
made easy and a text to confirm. 2 hours from order to delivery-fantastic, I will not hesitate to recommend or use Arena flowers
By the way ..I would like to express my utter satisfaction with the way you organise your web-delivery
business ..the website is clear and easy to navigate ..the confirmation messages after ordering are assuring and your delivery
has been spot-on - and the quality of your flowers
is impressive Living on the other side of the world ..it is good to know that your company runs a reliable business (I had tried some of your competitors and they were a disaster) and I will be happy to recommend your business to my friends.
Just to say that the flowers
were absolutely gorgeous .
received from you has been fantastic from beginning to end - the regular updates on status of delivery
is very helpful.
I will certainly use your service
again and let my colleagues know you exist!!
Just a quick note to say thank you
so much for your wonderful flowers
that were delivered
to my best friend this morning for her birthday
! She was so thrilled she broke the unwritten rule of not calling me before midday to thank me!
You made her morning and her birthday
all so much for a wonderful service
and beautiful flowers.
I love your website, it is so user friendly. I have sent flowers
to my mother
and friends and they have all been over joyed with the quality of the arrangements. Sending from America
">England I do not get to see the product so it is so nice to know I can rely on you.
I would like to take the opportunity to thank you
on behalf of both myself, and my fiance Ms W for the exceptional service
you provided for us earlier this week regarding the delivery
to Lichfield in the UK
. You may recall that I ordered
from Portugal and reported that I had not received a confirmation E mail, the fact that one of your people took the trouble of calling me in Portugal the same evening to assure me that the delivery
was taking place was exceptional, as, I have heard were the flowers.
In an age when standards and service
s are declining, I am delighted to have found your company, and will have no hesitation in using your service
s again in the future. I wish you a very long and profitable future.
for your attention. The lovely Sunflowers
were received and loved. You offer a great service
, especially for someone far away. I will remember to use Arena Flowers
again for other occasions.
as a congratulations to my partner on her new job... I placed the order at about 2pm yesterday and they've just arrived. Amazing service
and the flowers
are beautiful - apparently!
Will definitely be recommending your website to friends and family and most certainly be using your service
again. I'm well and truly in the good books.
very much for the wonderful flowers, champagne and chocolates that came this morning - my wife was thrilled with them and they arrived in perfect condition, well package and protected and as specified. I couldn't have asked for anything more. The website was easy to navigate, the product images displayed are true to life and the prices very reasonable. Next time i order flowers
you will be my number one choice.
were left there, and received fine. They had the desired
. And thank you
for your help. I didn’t think it would be so easy to send flowers
to someone 150 miles away, over the sea! (I live on the isle of man)
I will definitely be using you again in the future
My friend received her flowers
this morning and was absolutely delighted with them. She could not find enough adjectives to describe how lovely they were. In fact she said that it was one of the nicest she had ever received.
, amazing flowers
and I was especially impressed with the constant updates as to the status of the delivery. The email and text message received once the flowers
had been delivered
were a really nice touch. Awesome.
Just wanted to say, M got the flowers
and she said they were the most beautiful she had ever seen ! So thank you
Arena, I will certainly continue to use you as my flower
people when comments like these are made.
You did what I believed to be impossible…..you left my girlfriend B speechless!
B loves her Red roses
, they are beautiful….we will share the wine at the weekend…but no chance of me sharing the chocolates….all gone!
What a great service
….I didn’t order the flowers
until 2pm but they were delivered
So pleased with the service
you provided - and the flowers, in my sisters words were beautiful, she also commented on how long they lasted. What more could you ask. Thank you
Am thrilled! My sister got the flowers
not long after I placed the order, and you kept me informed so I didn't worry about her not receiving them.
Most importantly, she loves the flowers
and tells me they are stunning - thank you
Also, the lady who helped me on the phone was very helpful and friendly, with a great sense of humour. Thanks
again! I will be sure to use you next time I order flowers.
Just a quick note to say thank you
for a superb service
. I think your order status / delivery
email is great. The recipient loved the plants
">plant too. I will certainly use your service
very much, apparently the flowers
to F today were absolutely lovely! Thank goodness for that! She was delighted.
I shall use you again.
Very pleased 10 out of 10 for service
I thought your service
was excellent - I understand that the flowers
were gorgeous .
on time and the best thing was receiving the confirmation of delivery.
I will certainly be using you again.
, By the time you delivery
man arrived Mrs A had left the place where the plants
">plant and chocolates were to be delivered
, but your delivery
man very kindly took them on to her next place of call. Thank you
for that, it was excellent service
for the wonderful and easy service
which enabled me to take part in a small way, from a long way away, in a family occasion. Feedback from my daughter:
for the gorgeous flowers
which arrived today. They are really special. My favourite colours, very Sarah Raven. with bright orange
lillies and gerberas
, hot pink gerberas
and soft pink roses
and the most gorgeous pink
rose. Also orange
waratahs and lots of greenery.”
I was very impressed with how easy it was to order flowers
and very pleased that they arrrived the same day. My friend was delighted!
for arranging these flowers. The recepients thought they were absolutely beautiful and had a lovely scent as well.
One is always dubious dealing with unknown sources especially from half a world away however you bought some delight to a very sad occasion.
once again, and I know I can use you in the future with confidence,
Jo from N.Z.
Was just wondering how I can get my hands on a copy of your latest newsletter? I was the monthly competition winner and so would love a copy!
to A yesterday were simply breathtaking (A's own words) and so thank you
once again for a fantastic job.
for the gesture of sending a second bouquet of flowers. You were right, Miss P loved them! I'm also writing to complement you on the superb service
that I have received. I just wish everyone in business took so much pride in their work and their customer service
Hope to use your service
s again soon.
I just wanted to send you a quick email to let you know how pleased I was with the service
I received when placing my order.
The lady I spoke to Jackie was very helpful and friendly and not only was the order dispatched without any problem, but it was successfully delivered
in plenty of time even though I only ordered
it at about 1pm today. The price was also quite competitive and considering the service
I received, I’m definitely planning on using your company the next time I decide to brighten someone’s day!
Needless to say, E was absolutely delighted with the flowers
and assures me that they look fantastic (definitely worth the deluxe upgrade!). Just the boost she needed before going on stage.
once again for your excellent service
P.S. Your website (found in Google’s sponsored
link section) was informative and very easy to use, and it was great to see a phone number readily displayed on the site… it’s amazing how many other flower
companies are reluctant to give you the option of actually talking to a person!
Chris van de Molen
and chocs were beautiful. Thank you
very much indeed, yes I did, and yes A did (say thank you