We do our very best to produce exactly the right experience for our customers and 99% of the time, we get it right. On the rare occasion that mistakes occur, we offer our satisfaction guarantee.
However, don't just take our word for it. Below is feedback from real customers. Or, click the Shopping.com logo to read independent reviews of Arena Flowers.
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Friday 28 December 2007
Hi, I just wanted to let you know that the flowers I ordered for my daughter-in-law, in England, arrived very early Christmas Eve - who I received a very happy phone call from, which added happinness to my Christmas. Sandie just loved the flowers - said they were beautiful, so I would like to thank you for your excellent, professional service and when an occasion arises again I will be in touch for flowers to be sent. Thank you so much and I wish you a Very Happy New Year.
Janet
Thursday 27 December 2007
Hi Ruth
Thank you very much for delivering my order to Murfreesboro, Tennessee the recipients were highly delighted with their flowers, and I was impressed with the speed in which they were delivered, this will certainly be a service I will use again with arena flowers
Thank you
Garry
Thursday 27 December 2007
Just a little note to say a big THANK YOU. The flowers you delivered to my friends were greatly appreciated and they can't thank me enough. Hats off to you.
All the best for the New Year.
S
Thursday 27 December 2007
Thank you for our recent order sent to our friends Paul and Janet in Germany. They have said that the flowers were beautiful.
I would most certainly recommend your company to all our friends.
Happy New Year!
William
Thursday 27 December 2007
I recently placed an order for some flowers to be sent to my Grandparents in Germany.
I just wanted to let you know that the flowers arrived on time and in excellent condition. My grandparents were over the moon.
Many thanks for helping me make their day.
Best Wishes.
Natascha
Wednesday 26 December 2007
Flowers were received, and very much appreciated. According to reports, they were beautiful, I wish to thank you for your attention to detail, again many thanks, and a Happy and Prosperous New Year to you and your staff.
Tom
Tuesday 25 December 2007
Thank you sooooo much for the prompt delivery of the flowers I ordered.
Just to let you know, Audrey WAS delighted by them, and overwhelmed too. She said they were so beautiful, she cried.
I really didn't expect them to be delivered in time for Christmas.
You have helped me to say thank you to a lady who has so generously looked after my Mum who has just been operated on for cancer. I couldn't manage to go and visit my Mum as I had to stay here in France to look after my husband who is himself just recovering from Meningitis with pneumonia complications.
Thank you so much again. I will use you again and recommend you to my friends.
Pat
Tuesday 25 December 2007
I hope this email reaches you, as I was unable to go through your other line, but.......I couldn't wait to tell you just how very very happy we are with the service that you provided for us over Christmas, in sending flowers to Mrs Diana H, Gloucestershire.
We decided to send the freesias this year, as the recipient is in her 80's, and most people in that age group have a certain nostalgic memory of them........but.........she was OVERWHELMED to say the least. in fact in 23 years of sending her flowers.....(our first time using you) these are by far the best she has EVER received !
Thank you once again for your fantastic service.........we are really really grateful...and Diana couldn't be more thrilled !
Mike and Eileen
Monday 24 December 2007
I just want to let you know that once again my mother was thrilled with the flowers that were sent from your company! She said that they were very well packed and a wonderfully big bunch - thank you!
Sarah
Monday 24 December 2007
Ruth,
Thank you so much for the excellent service. Merry Christmas to you and your family.
Agnes
Monday 24 December 2007
Thank you so much. Great service highly recommended will use again.
Teresa
Monday 24 December 2007
Dear Ruth
Your flowers made my mothers Christmas Eve .. we live in Canada and she in the UK .. she just called to let us know that they had been delivered and said that how beautiful the display will look in her home!
Thank you !!
Jean
Monday 24 December 2007
I really can't think of any major improvements, you do a wonderful job.
Edward
Monday 24 December 2007
Just thought I would let you know that when my mum’s flowers were delivered today she phoned and said that “you must have an extremely good florist, they are tremendous.”
So I wanted to say thanks!!!!
Lisa
Monday 24 December 2007
Thank you so very much for getting the flowers I ordered delivered so promptly. My daughter has just phoned to say they had been out and come home to find them and says they are beautiful. That has made my Christmas and I am so pleased with your service and will continue to use your company in future for any flowers or gifts I wish to send. A very Happy christmas to all your staff and thank you !
Jackie
Monday 24 December 2007
Yes the order was received and the response was excellent.....My Aunt said she has never seen such BEAUTIFUL flowers.....Thank you for your prompt service and a great job.....
Happy Holidays,
Sincerely, A Very Happy Customer....
J & A
Friday 21 December 2007
Thank you Rupert for replying to my message hope you have a Merry Christmas.
Robyne
Thursday 20 December 2007
I just wanted to take a moment to send a note of thanks. I am in Nashville, TN and I ordered flowers to be delivered to a hospital in Oxford for a friend who was due (scheduled actually) to have a baby on Tuesday. At the last minute I found out that her baby had other plans and actually came on Sunday and they were leaving the hospital before the flowers were to be delivered. I called and spoke to the most pleasant and helpful person who was able to graciously have the delivery address changed to their home. I received confirmation of the delivery by email (never experienced that with any florist here in the states) but more importantly, I received a call from my friend who was thrilled with the flowers. She said they were beautiful and she really appreciated it. So, I wanted to pass that appreciation on to you.
Thank you again, especially to those who facilitated the change for me.
Thursday 20 December 2007
Many thanks to Arena Flowers for such an awesome shopping experience. From the warm, friendly woman who took my order to your follow up via email is unheralded customer service!
Many thanks and best wishes for a Happy Christmas
Wednesday 19 December 2007
Brilliant service, quick delivery I am very impressed. I'll definetely using you again.
Yours thankfully a very happy customer.
Alexandre O
Wednesday 19 December 2007
Just a quick note to tell you that the recipient of the flowers I ordered through your company was thrilled. She called me here in Canada to tell how beautiful the arrangement is. Thank you for your excellent service and I will be using your service in the future.
Cathy
Wednesday 19 December 2007
Good Afternoon,
Just wanted to thank you guys for getting the flowers over to my girlfriend.
We had a few problems at first but they were sorted.
Thanks Again,
Daniel
Tuesday 18 December 2007
Many thanks.
Very happy with the service you provided; extremely professional.
Maz
Tuesday 18 December 2007
Good Morning
I am writing to thank you for your excellent service with my recent orders. I have heard from the recipients that the arrangements have been truly fantastic, and their day has most definitely been made! I am writing to give particular mention to one of your telephone service staff. Her name is Rahel and I apologise if I have spelt this wrong. There was a delay on one of the deliveries, which was due to Parcelforce working under the exceptional circumstances of this very busy time of year. Rahel went to great trouble to find out what had happened and keep me informed, and this was very much appreciated. She is an assett to your business and I would be grateful if you could pass my thanks on to her.
I am recommending Arena Flowers to all my friends and colleagues.
Happy Christmas!
Rhian
Tuesday 18 December 2007
To Ruth and everyone at Arena Flowers.
Thank you so very much for the Flowers you sent me this morning.
I really appreciate them, they were so unexpected, as always they are beautiful.
I was looking yesterday morning to see which ones I could order to have in my house, I was having a job to decide because there were such lovely arrangements to choose from you have now chosen for me.
The flowers I have ordered throughout the year for myself and for others have without a doubt been the loveliest you could ever wish to receive.
I wish you all a Wonderful Christmas and a Very Happy New year.
Sue N
Tuesday 18 December 2007
Hi Daniel,
I just wanted to say thanks to Arena flowers!
I wish you all at Arena flowers a merry Christmas from Australia!
Rachel
Monday 17 December 2007
Great flowers, delivered on time, thank you!
M
Monday 17 December 2007
What an outstanding service ordered from new Zealand and couldn’t be happier flowers were lovely delivered on time and was a simple and relatively cheap exercise will definitely be using your service again in the future
Daniel
Monday 17 December 2007
I did make her day.
She liked the flowers,and they were delivered on the right day.
No more interflora for me.
Imran
Monday 17 December 2007
I discovered you guys via Google on Sat pm, and was impressed you could do same day delivery, and loved the look of your arrangements.
I submitted the order and shortly after was emailed to say the order couldn't be fulfilled as you were so busy. A shame, but not the end of the world, as you told me very promptly: I then resubmitted the order today, and was delighted that I just received an email confirming delivery.
I'm really, really impressed by your speed and responsiveness, have already recommended you to about 10 of my colleagues who sit near me, and will definitely use your services again.
Thanks and happy Christmas!
Nicholas C
Sunday 16 December 2007
A premier company that doesn't fail to deliver. You guys are efficient, reliable and above all extremely reputable. By far the best flower service in the country. I am very impressed, keep up the good work. Thanks again.
A
Sunday 16 December 2007
Thank you for the great service. The flowers and gifts were delivered on my mother-in-law’s birthday and she was very impressed.
Jill
Sunday 16 December 2007
Outstanding service!
Thank you.
Gordon
Sunday 16 December 2007
Hello there - sorry I am not sure what the time is but it is nearly 9pm here in Auckland New Zealand.
I want to thank you for having such an easy concise website to order flowers from. It has been a very easy and enjoyable experience.
Many thanks.
Jenny
Saturday 15 December 2007
Just a quick note to thank you..... the flowers I ordered were lovely. It is always hard sending things from here in Canada as you are never quite sure of what you will be getting, my aunt phoned this morning thrilled to bits and said that the arrangement was absolutely fantastic.
Thanks again, I will certainly use your services again.
Sara
Friday 14 December 2007
I just wanted to say thanks for the great service yesterday. I ordered late and the chocolates had to be delivered the same day. They were delivered on time and looked fabulous – thank you, we will be using you again!
Hope you all have a fantastic weekend.
Su
Friday 14 December 2007
Thank you very much for your great service. Your flowers better than their pictures and it came at it's time. We will meet 14th of next mounth again.
T
Friday 14 December 2007
Dear Ruth,
Thank you for the speedy delivery re: Ellen G. Once again many good things were mentioned by my family in the U.K. In regards to your lovely arrangement of tulips, I was confident my order would be as fabulous as my prior order!!!!
If I were to need any flowers delivered for any reason in England I would make Arena Flowers my first choice every time. I would not hesitate to recommend your company to anyone.
Rosemary S
Thursday 13 December 2007
I have just been online to order some flowers from you to be sent on 21 December. The reason I have just placed this order with you is that my mother sent a bouquet of white lillies to me just over a week ago from Arena Flowers and they were absolutely lovely! They arrived closed, fresh and in perfect condition having been carefully conditioned and packed. I am a florist myself and to be honest, I never expected to get such high quality flowers from an online relay service.
I am tempted to go back on line now and order some for myself for Christmas!
Well done ... I will be back!!
Ceri T
Thursday 13 December 2007
Hi All
Just like to thank you for delivering these flowers on time , much appreciated
Caren
Thursday 13 December 2007
Rahel
I just spoke to Janice and she said the flowers arrived yesterday and were beautiful. Many thanks for all your efforts under difficult circumstances. By the way, the customer service skills of you and your colleagues is impressive. You all know how to write a perfect email to calm down a worried customer.
Graham M
Wednesday 12 December 2007
To the staff at Arena Flowers,
I just wanted to thank you for the beautiful flowers that were delivered to Mrs H in Los Angeles, USA. It is the first time I have ordered with Arena Flowers and sent flowers abroad and I can't thankyou all enough for the arrangement and the speed of delivery. My friend called to say she had received them around 2pm her time and that they were stunning.
I will be recommending Arena Flowers to everyone who wishes to send a floral arrangement either in the UK or Internationally.
Lucy S
Wednesday 12 December 2007
I have been contented by the recipients who say the orchid is beautiful and I would like to thank you for your time, trouble and efficiency.
Wendy D
Wednesday 12 December 2007
Flowers were delivered promptly. Staff were very helpful. Corinna was absolutely delighted with flower arrangement.
C
Wednesday 12 December 2007
I am very happy. I would like to thank Arenaflowers for their excelent work. its been my second order with arenaflower. I am happy to inform you that flower was delivered in very good condition.
Murugan
Wednesday 12 December 2007
Flowers arrived just minutes ago! All in excellent condition. Thank you. Appreciated.
C
Wednesday 12 December 2007
Hey Daniel,
Thank you for getting back to me right away. It really means a lot to me to know that a company such as yours is dedicated in keeping your customers extremely satisfied. I had spoke to my girlfriend this afternoon (3pm in canada and 11pm for yourselves in the UK) and yes she had received the flowers. She loved the thought behind the bouquet as well as the way that they were arranged, even more the way that it was packaged and delivered as she had no idea what was inside the box. Thanks for making this occasion very special, and I look forward to making future purchases with your company. Thank you once again.
Craig
Tuesday 11 December 2007
Thank you for such professional service. Denise said the roses were huge!
J
Tuesday 11 December 2007
Hi Ruth
Just want to say a big big thank you!
Not that I can thank you enough.
Hope you all have a lovely time leading up to Christmas, Over Christmas and Into the New Year.
Mo
Tuesday 11 December 2007
Thank You very much people for what You're doing!!!
One of the best things in the world is to see love in someone special's eyes. You should have seen how my girlfriend was surprised when she received that beautiful bouquet!!!And I've seen it on my webcam!
So, overall:
Quality - A+
K
Monday 10 December 2007
Daniel,
Thank you very much for your assistance and goodwill. Arena Flowers as earned my recomendation as an International Florist. Again, thank you.
Rory
Monday 10 December 2007
Hi Daniel,
Thats wonderful - thanks very much! My gran will be over the moon!
Merry Christmas and a Happy New Year to all at Arena Flowers!
Kind Regards
Bob M
Monday 10 December 2007
Thanks again for sending the roses to my girl - she loved them.
When you are sitting in Australia and your loved one is in her wintery Sussex house it is such a good service to have someone deliver a bunch of beautiful flowers on your behalf.
You guys are so good.
Leo
Sunday 09 December 2007
I would just like to say Thank you to everyone at Arena Flowers. I was told that the Flowers were amazing,beautiful and smelled so fresh. My friend was overwhelmed by the flowers i gave to her for her Birthday and she loves the flowers so much. My thanks to all at Arena. You've been wonderful. Everrything about your service from the order to delivery as been excellent. Even when i wished to change the greeting card the evening before delivery you did this for me.
Thank you so very much. You made my friends day, everyone is happy and you restored some lost friendship back between us both.
Thank you I will be back again for sure, you should all be proud of yourselfs for the amazing service you provide.
Until next time.
Adam
Sunday 09 December 2007
Everything arrived ok and was well received,
Many thanks for sorting it out and I will be using Arena again.
Linda M
Sunday 09 December 2007
Thank you very much for being so prompt & efficient.
S.L
Sunday 09 December 2007
Thank you for excellent service. I have heard from my friend Charlotte and she is more than pleased with her bouquet. I will certainly use your company again and would recommend you to others as well. It is great to have confidence in quality service - especially when it is halfway around the world!
Lyneita S
Saturday 08 December 2007
Hello Arena
Thank you, my friend loved her flowers which arrived yesterday: she said they were beautiful.
Making her day has made mine. I really appreciate it.
Nana A
Saturday 08 December 2007
It was my mum's birthday on Wednesday and I ordered a bouquet, card and balloon from you.
Your page was easy to navigate - just what I was looking for. Unlike other pages I'd come across - I liked yours the best.
I loved the way you texted me as soon as they were delivered, that was perfect - such a great gesture, as you often wonder.
My mum is over the moon with the flowers and has e-mailed me a picture, they're so beautiful. She even pulled a sickie from work the following day so she could stay home and admire the flowers.
Thank you so much - excellent service, I will be using you for every occasion now and recommending you to all my friends.
Linzi N
Saturday 08 December 2007
Thank you very much for delivering the flowers.
They where just great and very well recived.
Thanks again for a job well done!
Tim
Friday 07 December 2007
Thank you so much for a very quick delivery on short notice. I will most definitely refer your service to others.
Ahmed
Thursday 06 December 2007
Chris and Laura where really pleased with the flowers you sent. Thanks very much for a great service.
Nigel
Thursday 06 December 2007
Thank you my sister said that the flowers were lovely and very well packaged.
Keep up the good work!
Karen M
Thursday 06 December 2007
Thank you very much for delivering the flowers to Janisha promptly. She was very delighted and I am very pleased for the excellent service you provided. I am sure I will be using your service in the future.
Bena P & Indravadan P
Thursday 06 December 2007
Just wanted to say thank you for a fantastic service.
My sister was thrilled, and I will definitely use you again.
Mrs J
Thursday 06 December 2007
Jon W my partner was over the moon with his flowers and once again you have done me proud.
Clive
Wednesday 05 December 2007
She liked the flowers. Many thanks.
S
Wednesday 05 December 2007
Great job, timely and efficient with beautiful flowers!
Zeina
Wednesday 05 December 2007
Your service is way ahead of your competitors already. However, a larger range of drinks and other gifts may be an idea. Also links with local florists for that personal touch as arrival of a large box may not always be appropriate. Finally, special offers for repeat customers.
We have ordered from you twice and will continue to use you when we need a flower delivery. Excellent service and competitive prices.
Well done!
David
Wednesday 05 December 2007
I wish to thank all at ArenaFlowers for their short notice delivery!
Despite the recipient not being at home the flowers wer left out of sight and a note left.
All staff were extremely helpful and couldn't do enough to make sure everything went well.
I will definately use arena flowers again in the future!
Top company!!
Tom
Wednesday 05 December 2007
Nice one,
I needed the flowers there before 5 and you managed to pull it off for me.
She loved the flowers and so I can't thank you enough.
Im going to have a good night.
R
Wednesday 05 December 2007
Ruth,
By all accounts the flowers were gorgeous, beautiful and lovely all rolled into one, this is according to my mothering - law and who would argue. I am now the best thing since sliced bread!!
A BIG thank you for making her day with such a beautiful bouquet of flowers.
Paul
Wednesday 05 December 2007
Thankyou for your help with my order.
The order was messed up at our end and sent to the wrong Julie on our database, meaning that another lady received sympathy flowers.
Luckily she found the funny side and said your flowers were beautiful.
Your staff were fantastic in helping arrange a re-delivery to the correct Julie!
Kindest regards & thank you for your help.
Charlotte
Wednesday 05 December 2007
The red roses arrived this morning and they were perfect.
Thank you for sorting this out for me.
I am now happy and will be using the services of Arena again in the future.
Richard
Wednesday 05 December 2007
Beautiful flowers.!
Prompt,excellent, service!
Howard W
Wednesday 05 December 2007
Thank you so much for the delivery.He was surprised, you guys did a good job.Thanks again and hope to do more buisness with you in the future.
Johanna M
Tuesday 04 December 2007
THANK YOU FOR PUTTING A SMILE ON BETTINA'S FACE. SHE SAID THE FLOWERS WERE BEAUTIFUL. PERFECT!
M
Tuesday 04 December 2007
The S Family were delighted with their order. Thank you.
Dorothy
Tuesday 04 December 2007
I have just received a text from my sister in law to say she's delighted with her beautiful flowers! She arrived home today after having a baby girl at the weekend. I call Arena Flowers this morning at around 11am and by 1.30pm the flowers had been delivered to her door.
Thank you very much for your, prompt, efficient, quality service.
Helen
Tuesday 04 December 2007
Dear Arena Flowers.
May i take this opportunity to say how impressed i am with the quality of service, delivery and flowers from your company.
I have never been so impressed as to how long the flowers last on receipt and the way in which they are packaged is totally impressive.
Congratulations to your company and i look forward to using you services many time again in the future.
Andrew S
Monday 03 December 2007
Thanks very much. I will be sure to make sure that I use Arena the next time.
S
Monday 03 December 2007
Thank you Daniel - Everyone who has received flowers from me via you have been thrilled. A super service. My friends in Spain said, and I quote, "What a wonderful surprise! Perhaps the most delightful bouquet I have ever received" The recipient has throat cancer so I was especially pleased they were so beautifully presented. In fact her husband is a retired stills photographer and took a photograph of the arrangement which I was sent two days later! Keep up the good work.
Jan W
Monday 03 December 2007
Thanks very much.
They arrived perfectly on time and were a great success!
Brian N
Monday 03 December 2007
Brilliant service, very much apprieciatted! Made my Girlfriends day. Many Thanks!
W
Monday 03 December 2007
I just want to say a huge thank you for my flower order. I did it over the internet from New Zealand to be delivered last Fri. My friend Yolande received them when she returned from work and was over the moon. When she described them to me I was thrilled to hear what you had used for the flowers. Proteas are her favourite flowers!
Thank you again -- it is always a bit nerve-wracking doing something like that from so far away.
Barbara
Sunday 02 December 2007
Flowers arrived on time, I was told that they were really lovely.
Thank you so very much.
It is nice to know that any time I need flowers sent they will arrive on time and be just what I ordered.
Maureen
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