We do our very best to produce exactly the right experience for our customers and 99% of the time, we get it right. On the rare occasion that mistakes occur, we offer our satisfaction guarantee.
However, don't just take our word for it. Below is feedback from real customers. Or, click the Shopping.com logo to read independent reviews of Arena Flowers.
View customer feedback by month
August 2008 |
July 2008 |
June 2008 |
May 2008 |
April 2008 |
March 2008 |
February 2008 |
January 2008 |
December 2007 |
November 2007 |
October 2007 |
September 2007 |
August 2007 |
July 2007 |
June 2007 |
May 2007 |
April 2007 |
March 2007 |
February 2007 |
January 2007 |
December 2006 |
November 2006 |
October 2006 |
September 2006
Wednesday 30 April 2008
The recipient was out of this world you did a great job... flowers were
perfect so were the chocolates.
Rosmin
Wednesday 30 April 2008
I will certainly be using your service again. My daughter was unwell and being so far away from her (I live in Uganda) i wanted to cheer her up. She called last night to say that the Orchids were lovely! It was pure luck that I found you on google.
Thank you!
Maria
Wednesday 30 April 2008
The flowers were beautifully presented and delivery was prompt even though it was a late booking I was impressed by the efficiency. One very happy lady. I will be using Arena in the future and would recommend them.
David
Wednesday 30 April 2008
Hello, just a thank you for a great service. I had a great response from my delighted girlfriend who was very pleased on finding her package. I am sure that i will be using this service again, as it has been proven to be efficient and of good quality.
Alastair
Wednesday 30 April 2008
Just to say our children's nanny Jill was absolutely thrilled with the flowers today. So once again many thanks for a fab service.
Kirsten
Wednesday 30 April 2008
Found your company on the net last week and liked your well-laid out website, so I decided to call up and find out more. Jackie, who I spoke to initially, was extremely helpful, and later Rahel who took my order - two bouquets for presentation at a drama course showcase - was equally friendly. I couldn't believe the speed with which I received a confirmation email after placing the order (it was almost immediate), complete with pictures of what I
had chosen and a link so that I could track the order - what efficiency!
It was also very helpful to receive a text confirming that the flowers had been delivered to the reception desk of the theatre (as I had requested) and when I arrived there myself and collected the bouquets before the show, I knew I had picked the right company for the job - what beautiful, fresh, fragrant flowers! Unsurprisingly the
recipients absolutely loved them!
I would definitely use your service again and will be recommending Arena to my friends.
Carolyn
Wednesday 30 April 2008
Thank you the flowers were lovely. My friend called me this evening I will certainly use you again
Suzanne
Tuesday 29 April 2008
I ordered flowers yeaterday and within 24 hrs the most beautiful arrangement was delivered to my mother in Australia. She has never before received such a beautiful bouquet. this is the first time I have ever bought from you and it will be the first of many as she is so thrilled and such good value--far and away 100% better than your competitors.Well done, and thank you.
Jackie
Monday 28 April 2008
I spoke with her and she was happy with the bouquet of gerberas. It just made her day with the birthday cards we sent from home (Melbourne, Australia)and the chocolate cake we had organized for her.
Many thanks and I won’t hesitate to tell friends about your excellent service.
Deanna
Monday 28 April 2008
Order was received on time, my daughter could not get over the way they were packaged and how lovely the flowers were. Thank you for the great service, I was on a few web sites but your one with the video swayed me. Thanks again will certainly be back.
Moira
Monday 28 April 2008
I write to congratulate you on the bouquet of flowers that you delivered to my Mum.
After the initial hick-ups, my Mum was bowled over by the size and freshness of the flowers. A friend of hers came for the weekend and I have passed on your details to her, as she too thought they were well and truly worth more than the 31.99 pounds that I paid for them.
Well done, another satisfied customer and another few clients.
Vanessa
Monday 28 April 2008
I have just had a call from the person who received the flowers they were VERY pleased thank you
Sue
Monday 28 April 2008
I heard from my daughter-in-law barely 2 hours after I placed my internet order...the flowers arrived so quickly!!!!!! She said they were absolutely beautiful--fresh and gorgeous colors. Your service is very much appreciated.
Thank you,
Dale
Monday 28 April 2008
I used your service for the first time today and have been very impressed.
I love the fact that you can trace the flowers so know when they are en route. I have had a big thank you and have been told the flowers were wonderful - and this person is hard to please!!
Your follow up emails adds to the overall service and the fact that I ordered the flowers this morning and they were delivered by this afternoon was also fantastic. Thanks for a great service and I will certainly be using you again.
Camilla
Sunday 27 April 2008
Recipient said the flowers were beautiful and very pleased with them.
Honor
Saturday 26 April 2008
Thank you for delivering the beautiful Orchid to my very sick sister in law. It was just what was needed to cheer her up and when she is no longer with us the family will still have a reminder of her smiling face through adverse times.
Fiona
Friday 25 April 2008
Absolutly brilliant. First class service and the flowers are out of this world.
Thomas
Friday 25 April 2008
The feedback I got from my sister Pat is that the flowers she received were absolutely beautiful and she was so excited to get them. Said the colours were fantastic. That is why I have ordered another bunch from Arena for my other sister's birthday tomorrow who is staying in Cambourne for a few weeks.
Thanks you.
Honor
Friday 25 April 2008
Arena provide an excellent service, and this is the second time I have used you now and will continue to do so in the future.
Kenny
Friday 25 April 2008
Firstly I'd like to say how wonderful her flowers look, my son sent me a picture of them, and top class the whole service, great web site best I've seen ever, and thanks for your kind e-mail confirmation.
Karen
Friday 25 April 2008
Hi, I just want to say a BIG thank-you for delivering the flowers to my friend for her birthday. She rang me straight away to say thanks and to tell me that the flowers were beautiful.
This is the first time that have used your service. I will definitely be using it again in the future. You were very professional and I appreciated the emails and text messages saying that the flowers had been delivered.
Thanks again for a great service,
Lyn
Thursday 24 April 2008
Hi, Just want to say thank you for the amazing service prompt delivery as promised before 1pm and quality of flowers.
She loved everything!
Jacob
Thursday 24 April 2008
Thanks very much for the service. The flowers were great and I made somebody very happy. Very good service, excellent quality of flowers and very easy to order.
Sven
Thursday 24 April 2008
Thanks guys, the lady said they look very nice and she was appeased, at least temporarily, so what more could I ask for.
Thanks also for delivering them so quickly.
Alex
Wednesday 23 April 2008
Dear Arena
Many thanks for delivering the flowers that I ordered to my daughter,
Lauren.
Lauren has lived in London now for the past three years and her birthday,
although joyous for her in the UK, is very sad for the rest of the family
that live in Australia. Last year I found the Arena website and ordered
flowers for her - it was a wonderful surprise for her and did become
slightly embarrassing for her when waiting at the bus stop to go home from
work, two council workers who had driven past the bus stop, stopped,
reversed and then sang happy birthday to her - probably the 'happy birthday
from all of us' balloon might have given this event away to her. We
eventually received a photo of the flowers and they looked wonderful.
So this year, as I did not actually post her birthday presents until the
day before her birthday - she has suitably chastised her mother - I
decided that flowers delivered on the day would be the way to go and found
the 'One In a Million" arrangement.
Lauren has sent me an email advising that she was actually in a
teleconference at the time, so the flowers were delivered right to her
desk. She was thrilled (as she believed that she would not be receiving
anything from Australia until later in the week). This time the delivery
was extra special, as her elder sister had given birth to her first child,
a boy, a couple of weeks ago - therefore the first name on the card was
from Lauren's nephew, Eamon.
So many thanks Arena for once again delivering a wonderful arrangement of
flowers to my daughter who I miss terribly.
Robyn
Wednesday 23 April 2008
Good morning Ruth, it's Julie from Australia again. I just wanted to say a huge big thank you once again for the beautiful flowers you sent for me to my daughter for her birthday. She was wondering how you got the photo of her baby (her dog Cosmic)...she said did I send it to you....I just said the wonders of technology.....I just love you guys and I use you all of the time for sending my flowers over to England and now my friends use you too. Your flowers are just superb and I wanted to say thank you for being so caring too.....until next time, which will be when she lands a new job hopefully real soon....I just love sending flowers, it is nice especially when your little girl is so so so far from home. Have a great day.
Julie
Tuesday 22 April 2008
Really really thrilled with the order - thanks so much for delivering
it so early. They loved the flowers. Good work!
Deborah
Tuesday 22 April 2008
Thank you very much. That is an extremely good service. I will definitely be using you again and again.
Tina
Tuesday 22 April 2008
We have made Sarah's day! She has rung in absolutely thrilled with the flowers.
Thank you.
Nicki
Tuesday 22 April 2008
Hello Rahel,
I just wanted to write an email to say thank you for your great service, and that I will definately be using arena flowers again.
Kevin
Monday 21 April 2008
Thank you for the lovely flowers you delivered for myself and my friends to Lorna. She was very pleased with them and wanted me to pass that on to you.
Carol
Monday 21 April 2008
Thank you Kellie says they were beautiful.
Dot
Sunday 20 April 2008
Shay phoned to say the flowers were lovely - nice and bright and cheery, which was the aim of the flowers so thank you.
Julie
Saturday 19 April 2008
Dear Arena Flowers,
I want to thank you for excellent work.
You make people happy, especially my girlfriend :)
Kiril
Saturday 19 April 2008
Dear Jackie,
Thank you very much for the complimentary bubbly - it is very kind of you.
As you are probably aware, I have been using your website now regularly for the past few months and have always found the service and quality of flowers delivered to be exceptional. A large thank you to yourself and your team and needless to say that I shall be continuing in using your services for the foreseeable future. Thanks again.
Vincent
Friday 18 April 2008
My God - daughter has just received her flowers, She is absolutely thrilled with the presentation and quality.She says their beauty has quite simply made her day. May I also thank you for a sterling service: I requested a change in my message just before delivery which you attended to immediately and so very pleasantly. I have now recommended Arena Flowers to my family & friends.
Una, Northern Ireland
Friday 18 April 2008
Thank you for your wonderful service. I am an eBay US employee and needed to send flowers to a friend in the UK who had just had a baby girl. I asked my co-worker, Nichola, formerly of the eBay UK team for a local UK recommendation. She raved about Arena Flowers and said I must try you, and that you even take PayPal.
I ordered the bouquet easily, paid quickly with PayPal and was done. I was impressed that you were able to deliver the bouquet the day after I ordered it.
After it arrived, my friend called to tell me it was the most gorgeous bouquet of flowers that she has ever received. She was absolutely amazed by the beauty and quality of the bouquet, which made me look really good! ;)
Thank you for an amazing and convenient service. I'll be sure to spread the word about Arena Flowers.
Dariana
Friday 18 April 2008
Thank you for sending such a beautiful bunch of flowers to the W family in Hendon today.
They were very surprised and love the flowers.
I will certainly cotact you again, when I need flowers in London.
Irene
Thursday 17 April 2008
Very impressed with the efficiency of your on-line service, and with the friendliness of your call-centre. I called with a problem after ordering (the recipient had left the delivery address early!), and you did your best to help me.
Thank you.
Stephen
Stephen
Wednesday 16 April 2008
Just a note to let you know how beautiful the flowers were. Norah was extremely delighted upon receipt. I'm from Canada and I will certainly use your service again. Thank you for swift effecient service and of course quality goods!
Dorothy
Tuesday 15 April 2008
I'll definitely use you guys again - the service worked perfectly!
Kieron
Tuesday 15 April 2008
The flowers for Susan arrived on time for her birthday and she was very pleased.
Edith
Tuesday 15 April 2008
I just wanted to send an email out to everyone at Arena Flowers with my sincerest gratitude and thanks.
I have been sending flowers through Arena Flowers on a number of occasions and I have to to say that the service, quality of flowers and the values of the company with regards to the flowers they choose has been very impressive. I shopped around many flowers companies prior to picking Arena Flowers and after each attempt I would switch to a new company due to lack of service and poor quality.
However, I have to say that Arena Flowers has always gone one step beyond my expectations and over delivered on their promises each time. I know that I will stay loyal to Arena Flowers and recommend you to all my friends.
Once again I just wanted to say Thank You. The recipients of the flowers I send have nothing but praises for how beautiful and elegantly arranged they always are.
Pankaj
Monday 14 April 2008
Wonderful service, Margaret phoned me up from U K bubblering about the wonderful bouquet you sent. Your price was much better than using Interflora in Canada to send them. Actually she is an old girl friend from the 1950's I've kept in touch all these years.
Mike
P S I'll be ordering from you again
Monday 14 April 2008
We would like to thank you for getting our order and our common efforts to create good emotions not only for recipient but for as too.
Thank You once more for excellent service!
Ačiū from Lithuania.
Donata
Monday 14 April 2008
I would just like to say thank you for delivering the flowers. I had made a mistake on the address when I originally placed the order and did not relaise until the last minute. The customer adviser I spoke to when I called to get the address changed was very helpful and contacted the driver whilst I was on the line, who took it to the correct address with no complaints. You have great customer service and I can assure I will be using your company again. Unfortunately, I can not remember the name of the customer advisor I spoke to but he deserves recognition for his efforts.
The flowers put a big smile my partners face at the time when she really needed it.
Andre
Sunday 13 April 2008
Thank you for the lovely flowers. My sister really liked them. Thanks for delivering them on time. Yes will use your company again
Sophia
Saturday 12 April 2008
Thanks for getting them there the same day. They have been much appreciated!
Jenny
Saturday 12 April 2008
Just to say thank you for an unsurpassable service!!
My sister and husband were thrilled to bits with their flowers and Prosecco. Just what they needed after a hard day moving house!
You will be recommended rest assured.
Paul
Friday 11 April 2008
Thanks very much- very nice bunch of flowers and good value- delivered
on time. Will use you again!
Claire
Friday 11 April 2008
Fantastic service!! Thank you very much.
Dominic
Friday 11 April 2008
Just wanted to tell you how pleased I was with your very speedy delivery yesterday, when I ordered Deluxe Bunch of tulips for the lady who works for my PR company. I think you certainly made her day.
Thank you again for your brilliant service, I will definitely use you
again in the future.
Tarja
Friday 11 April 2008
Thanks - they did make someones day - great service really appreciated.
Karen
Thursday 10 April 2008
Just wanted to say thank you for getting our order to our daughter ontime. It was quite a surprise when I was on Skype from the US and her doorbell rang. It was your delivery person with our package. It was perfect timing, as I was able to watch her open the flowers and candy that we had sent her for her birthday. She especially liked the balloon! It was almost like being there and handing it to her in person! Thank you for your prompt service.
Joan
Thursday 10 April 2008
I was very impressed with your service - the telephone call yesterday and the text and email to say the flowers have been delivered. Many thanks.
Cecil
Thursday 10 April 2008
Excellent service and flowers are apparently "beautiful".
Thank you.
R
Thursday 10 April 2008
Thanks for your prompt delivery the flowers were highly appreciated.
V
Thursday 10 April 2008
Just a quick note to say what an excellent service you
provide!
The text confirmation is useful.
A
Wednesday 09 April 2008
A big thank you - I am working here from the States and needed to send some flowers to a friend. The site was wonderfully easy to use and the flowers were absolutely beautiful!!! A hundred thanks again!
S
Wednesday 09 April 2008
I would just like to thank you on how much i am impressed with your service. After making a mistake in ordering 2 bunches of flowers instead of one there was no problem in refunding the mistake i made. The lady on the phone who‘s name unfortunately i dont know, could not have been nicer, and the fact that i have received a confirmation email to let me know they arrived is very impressive.
I will definitely be using your company again and recommending it to others.
John
Tuesday 08 April 2008
Thank you for your excellent delivery service and flowers; they were sent to Maureen in Aberdeenshire yesterday. Thanks also to the delivery person who used their initiative and kept
the items safe and dry until they were picked up later that evening!
She is also delighted with the flowers etc. I'll definitely order from you again.
Craig
Monday 07 April 2008
Thank you so much for letting me know that the delivery had been successful. My friend who the flowers where delivered to said that they were beautiful.
So thank you again for getting them to her.
Donella
Monday 07 April 2008
Hi and what a beautiful bouquet, although the order turned up after 6pm the bouquet more than made up for it, my wife absolutely loved them, thank you once again and no doubt I will be using you again in the future.
Murat
Monday 07 April 2008
I have never used Arena Flowers before but in future will definitely do so.
The order procedure was very easy and you quickly sorted out an error that I made.
The confirmation of delivery text message you sent was really useful - knowing that my flowers had been delivered meant I had one less thing to worry about.
I can't thank you enough - and the person I sent them to said they were gorgeous.
Shirley
Monday 07 April 2008
Thank you for the excellent service - I will certainly use your company again.
Angela
Monday 07 April 2008
Splendid service, thank you!
Christine
Monday 07 April 2008
I wish to thank you for sending the Flowers on time,and also for your friendly service
I will tell my friends about you and let's hope you get many more orders.
Thank you once again.
SW
Monday 07 April 2008
Thank you! The flowers and balloons were beautiful and delivered promptly! I shall use Arena again!
Tasia
Monday 07 April 2008
Just received feedback on this order. Mrs B was totally delighted - the flowers were magnificent and truly made her day.
Thank you once again for a superb job, as always.
Jan
Sunday 06 April 2008
I just want to let you know how pleased I am with the way you dealt with the above order.
The dozen yellow roses I ordered for delivery to my good friends in Bristol celebrating their Golden Anniversary on 5th April arrived there just before 10am on the day and it seems the roses were lovely. The lady rang me up soon afterwards and was truly delighted.
Thank you so much for your efficient service and I am very impressed with your company. I will certainly use Arena Flowers again.
Mrs. C.P
Sunday 06 April 2008
Would just like to say thank you for the apparently spectacular flowers you recently sent to my parents Mr and Mrs J. Our family orders quite a lot of flowers each year and nobody has ever been more impressed than with this delivery.
Many thanks for an excellent service.
Denise
Sunday 06 April 2008
Well done.. I received my thank you note and my friend was very happy to receive the flowers when her piano arrived!
Paul
Sunday 06 April 2008
Thank you for getting the red roses there in the morning when they were still at home. I hear they were delighted and surprised - so thanks for filling my order.
Stella
Saturday 05 April 2008
I placed my order just before 7.00pm the evening before I required delivery and I was honestly surprised to discover that delivery was made by 10.00am the next day. My niece is absolutely delighted with her flowers, she says the colours and flowers used are "....so beautiful", she has taken a photo of her bouquet to keep as a keepsake.
With easy ordering and such prompt delivery, I will definitely be using Arena again.
J
Saturday 05 April 2008
Just wanted to say a big thank you my mum really enjoyed her flowers, which had a wonderful array of colour and she said that they lasted almost 3 weeks.
Thank you.
Keep up the good work.
Teresa
Saturday 05 April 2008
Thank you very much for the delivery of the lovely flowers that Ms Anne C. She was very pleased with them and said that they were really lovely. I will use your your web site again when I need to send more flowers. Once again many thanks.
Susan
Friday 04 April 2008
Just to say thank you for delivering excellent service and for having such lovely flowers.
Catherine
Friday 04 April 2008
Thank you for your prompt delivery. Jackie was thrilled. She said the tulips were absolutely brilliant!
Leslie
Thursday 03 April 2008
Dear Ruth and team,
My last experience with ordering flowers on-line, resulted in the late delivery of a drab looking cardboard box which contained a quantity of rather average flowers, which I could only describe as a "Bouquet kit". The card was hand written I suspect by a five year old and my wife's name was incorrectly spelt. I was embarassed to have had them delivered to my wife at work.
However, someone advised me that "Arena" were different and with some trepidation, I ordered "Red Sky At Night" to celebrate our fifteenth anniversary.
I would like to thank you all so much, for the beautiful bouquet which arrived, on time, in a colourful, professional looking box and was without doubt exactly what I would wish to have received. My wife was delighted and her colleagues were all impressed with the overall quality. My faith in flower purchase over the net has been restored, but I will no longer be searching for a supplier.
You are at the very top of my favourites page. Thank you again, keep up the very good work.
Paul
Thursday 03 April 2008
Have used your service 3 times now and have been delighted with each order delivery on time and are very glad of this online service, will use you always when needing flowers
Frank
Thursday 03 April 2008
I have now used Arena Flowers twice and can report that on both occasions the recipients were absolutely delighted both with the packaging and the contents. I thank you for the swift execution of the orders and the reliability.
Yours sincerely
Malcolm
Thursday 03 April 2008
Just to let you know my parents were delighted with their flowers and Prosecco which was delivered to them first thing this morning. They said the flowers were absolutely beautiful and they were looking forward to enjoying the Prosecco.
Particular thanks to Daniel who was so helpful when I phoned earlier in the week to place the order.
Andrew
Tuesday 01 April 2008
When the local flower shop couldn't deliver on the same day I hopped on line and came across you.
Easy ordering, a great selection and the delivery arrived within 3 hours!
The photograph is a brilliant touch, Mum was amazed at how we could have done it all the way from Hong Kong.
Thanks for your help, great service and for putting a big smile on Mum's face, she loved the flowers.
Simeon
Tuesday 01 April 2008
Many thanks for the excellent service and exquisite flowers that you organised for my brother and his wife to mark their 11th wedding anniversary. I was slightly nervous of the outcome given the order was made from Australia. In the event, all went flawlessly. Good luck with your business and I will be sure to recommend your service should anyone else be looking to send flowers.
Ravi
Tuesday 01 April 2008
Dear Jackie,
Thank you unbelievably much! Once again, amazing service from you, I'm looking forward to buying the next bunch of flowers already. =]
Keep up the brilliant work.
All the way from Australia,
Nathan
Tuesday 01 April 2008
Just want to say a big thank you for your excellent service.
My girlfriend just told me she got the beautiful flowers I ordered yesterday.
I will definitely be using you again in the future.
Anthony
Tuesday 01 April 2008
Thanks for the great service - really impressed with the free delivery and text and email notification of delivery.
Apparently the flowers were lovely too!
CW
Tuesday 01 April 2008
I would just like to let you know that I was very impressed with the easiness and efficiency of your service. I was very impressed and my mum absolutely loved the flowers and said they were beautiful, fresh and very well presented.
Thank you very much.
Jodie
.gif)
