We do our very best to produce exactly the right experience for our customers and 99% of the time, we get it right. On the rare occasion that mistakes occur, we offer our satisfaction guarantee.
However, don't just take our word for it. Below is feedback from real customers. Or, click the Shopping.com logo to read independent reviews of Arena Flowers.
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September 2006
Monday 30 June 2008
I am very pleased it was delivered as promised and that the bouquet I had ordered (I was told) was very very nice.
I am very happy and will be using arena for all my flower deliveries both in the UK and Egypt from now on.
Thanks! :)
Ahmed H
Monday 30 June 2008
Hi Ruth,
A beautiful bouquet of flowers was waiting for Suzanne when we arrived in London, thanks for helping me take care of the Love Of My Life. You see when ever she travels I arrange to have flowers waiting for her at the hotel.
Cheers,
Michael M
Monday 30 June 2008
thanks, you have been very helpful. i am so pleasd to find fairtrade flowers, with pleasant and helpful customer service, so i will call you again, and recommend you.
patricia f
Monday 30 June 2008
Hi,
Thank you so much for delivering the flowers for me. My friend loves them! I will definately use you again if I need a florist in the UK.
Kind regards
Emma
Monday 30 June 2008
Thankyou they loved them, your service is brilliant
Regards
Viv Y
Monday 30 June 2008
Hello
I act as Mr B’s PA and he has asked me to pass on to you his compliments on your service.
He was delighted with the flower arrangement and most impressed with your very efficient and reliable service.
We will certainly bear you in mind first with any future orders.
Kind regards
Sue
Monday 30 June 2008
Thank you SO much for the quick delivery!
The recipient absolutely loved them!
I will definitely use you again!
Michelle
Monday 30 June 2008
Just to say that the flowers were delivered on time and moreover were absolutely beautiful, so thank you very much indeed. I was very happy with all elements of the service and will definitely be using you again in the future.
Many thanks and kind regards
David B
Monday 30 June 2008
Just a note to say thank you for your very prompt attention in sending flowers to James & Fiona.
They were delighted with the gift package.
They sent me a photo of them with Fiona and I was so pleased that they looked just like the illustration.
I think the bubbly went down a treat too!
Thank you again
Jane
Monday 30 June 2008
Just to say a big thank you, for the beautiful spray of sunflowers you delivered on behalf of me!
They look absolutely stunning, i got a photo and a very big thank you!
I will defiinatly recommend your company, and will use you for all my flowers.
Regards Anthony B
Monday 30 June 2008
hi,
thank you very much everything was perfect deliverd and Sara was really happy kind regards Juana
Sunday 29 June 2008
Thank you for the flowers that you delivered to my sister in law, Maggie ,she has just lost her mother, she called me and told me that the flowers were lovely.
Muareen
Sunday 29 June 2008
thank you she really loved them
Roy
Sunday 29 June 2008
Dear Arena Flowers
When my girlfriend Katie, and mother of my new born son William, received her beautiful flowers (Summer Nights) this afternoon she burst into floods of tears - !
And the most incredible scent of the flowers filled the room - absolutely wonderful!
I had the pleasure of speaking with your customer service staff a couple of times and I was struck by the high level of professionalism and overall excellent service.
I am sure there will be plenty more happy opportunities for me to use Arena Flowers in the coming years.
Many thanks again
Anthony O
Partner of Katie , and father of William
Saturday 28 June 2008
Thankyou very much for the suprise upgrade, the only reason that i use you so much is because never ever have we or the recipients of your beautiful flowers been disappointed. bribery works and we'll continue obvously to use your most excellent service.
Amanda L
Saturday 28 June 2008
Thank you for the flowers that were delivered
kate said that they were very nice will use your company again
regards maureen
Saturday 28 June 2008
Jackie - just a quick line to let you know how pleased I was with the flowers which you sent to my girlfriend (she sent my a photo or two). They are absolutely wonderful and I really could not have asked for anything more - they are truly perfect.
I am looking forward to the next time I go on your website to send her some more.
Have a lovely weekend.
Kind regards,
John
Saturday 28 June 2008
Just wanted to say thank you for a fast and easy service. I'm sure I'll use it again.
I can't think of a single thing that needs improving, even your customer service was great!
The flowers are beautiful and were very happily received.
Piero
Friday 27 June 2008
Me living in America it is hard to trust what you buy in the Internet, but I want to thank you so much for delivering such beautiful flowers to my in-laws in London. They loved them!!!
and received them on time and on the date asked. I want to say my mother in-law said she almost fainted when she saw how many were in the bouquet.
I will be using arena flower again and again. Once again thank you.
One of your new customers
Yvette T
Friday 27 June 2008
- I was a new user yesterday - and am always slightly sceptical about
ordering on line. Your service however has been exceptional - website is
easy to use, and I loved the email confirmation, & text message I received
telling me my order had been successfully delivered.
I will definitely be using you again, and recommending you to my friends and
family.
Thank you very much,
Rhia from London
Friday 27 June 2008
You came highly recommended (my sister knows the parents of one of you) and lived up to expectations. The flowers you sent on our behalf have been much appreciated and widely praised.
You are bookmarked and we will use you again.
Alexandra
Thursday 26 June 2008
I just wanted to congratulate you on a fantastic service delivering the flowers that I sent for my mum, the best service I've had. The first time I have used your website. The flowers were absolutely beautiful and were generously large than what you get in most bouquets, at other florists. And what a great idea in sending me a text as soon as they got delivered too, I was really impressed! I will always be using your website now instead of the previous ones I used to use. Thankyou!
Punita - London
Thursday 26 June 2008
Thank you very much for sending the flowers to my Mum for her birthday - she was delighted!
Rosie
Thursday 26 June 2008
Thank-you for the beautiful Summer Hand-tie that you delivered to my daughter at the Pleasance theatre today.
Your service was outstanding and great value for money. I will definatly be using your company again and recommend you to my friends.
Regards
Wendy M
Thursday 26 June 2008
Dear Jackie;
Thanks so much for revising my order. It is so nice to be able to send gifts to my elderly parents and know that they will not only be delivered on time but the quality is always fabulous.
I live in Vancouver Canada and am so glad that I discovered Arena Flowers.
Many Thanks, Lynda
Wednesday 25 June 2008
Dear Ruth,
Thank you so much for your excellent service.
I requested that the flowers be delivered around 1pm in Malta, and they were there. That made my mother's birthday a very bright and happy one as she is bedridden. My father said that the flowers were very beautiful.
Once again, thank you, I remain,
Yours truly,
Bernadette D
Wednesday 25 June 2008
thank you so much, my friend she was so happy!
Xiuqin
Wednesday 25 June 2008
Just a short note following your confirmation of my order today for Emma B in Edinburgh - I am very impressed with the website layout, ease of ordering, and your efficient service. Nothing to suggest, from my first experience of using you, that needs changed.
Will definitely use you again and recommend to friends and family.
Hazel M
Wednesday 25 June 2008
Chris has sent me a photograph of the flowers, puppy and bear.
As he said – flowers are gorgeous – very pleased!
They arrived just as he was about to collect wife and new baby from hospital.
Hilary
Wednesday 25 June 2008
Good morning to everyone at Arena flowers
I just wanted to thank you for the beautiful arrangements that you send whenever I order from you.
Last week I sent some to My daughter and son in law who were delighted with them as always.
Today I sent some to my friends on the occasion of their Silver wedding Anniversary, she phoned me earlier to say that she was shaking because she had never seen such a beautiful display of flowers. this was the first time that I had sent to them so once again some very happy people.
Once again many thanks.
Kindest regards
Sue N
Wednesday 25 June 2008
hey jackie!
ah the girl loved the flowers, thanks so much!
john
Wednesday 25 June 2008
Many thanks fantastic service
Francis
Wednesday 25 June 2008
thank you arena my daughter loved the flowers
Beryl
Wednesday 25 June 2008
I understand from my friend in the hospital that the flowers are lovely. Thank you so much for the excellent service and wonderful web site. It is great to be able to send flowers so effortlessly.
Susanne
Tuesday 24 June 2008
Morning. Thanks for delivering Natalie and Jon's beautiful flowers to celebrate the birth of their son. I have no improvement ideas for your company as I have only sent two orders through your firm in my lifetime and am delighted with both. Natalie is sending me a photo of the ones delivered. They were thrilled to receive them. I love the prompt and extremely courteous way orders are taken through your firm, both via email and on the phone. I am a bit old fashioned and enjoy the telephone experience but sometimes emailing is essential. Many thanks for the information.
Janelle H
Tuesday 24 June 2008
Dear Ruth,
Your 1st time service for us is very impressive. Thanks so much.
Regards,
Narumon S
Tuesday 24 June 2008
Hi,
I just wanted to let you know that the flowers you send are unrivalled in quality and value for money. I received the Freesias a couple of months ago and they stayed fresh and smelled gorgeous for more than two weeks. Ive been back to Arena Flowers many times since. Well done!
Sanam
Tuesday 24 June 2008
Hello,
I'd just like to say a big thank you to the people at arena flowers, you guys helped me make my wife to be's day!
I shall be using your services again very soon.
Telmo B, London
Tuesday 24 June 2008
Hi All
Just want to say Thank you for the lovely flowers you sent to my Mum whilst she was in the Royal Marsden, she wanted to bring them home with her but they had died but she had had them nearly 2 weeks, she’s now home and I sent her some more of the same today and they have arrived and she’s over the moon, I shall be using your services all the time now
Thanks
Jacquie:o)
Monday 23 June 2008
Dear Arena Flowers Team,
thank you for everything (idea and delivery), your job was perfect! My boyfriend was very happy, it was a big surprise! You know I'm in Hungary at the moment and we miss each other! Thank You!!!
(Sorry about my english!)
Best regards,
Monika V
Monday 23 June 2008
Dear Vanessa,
Many thanks for your email.
This is excellent customer service, and I am pleased to say that Arena has been recommended to many people of my circle of friends and family.
Kind Regards
Stephan
Monday 23 June 2008
Hi Everyone
I would like to express my thanks for the beautiful bouquet of red roses delivered to my Aunt on Friday 20th June. She was delighted with the flowers and I was very impressed with them. I usually only order flowers through Interflora, but will not hesitate to order from Arena Flowers in the future. Thanks for helping to make my Aunt's 90th birthday so special. The high quality and attention to detail show in your wonderful flowers.
Many thanks
Kind regards
Sue G
Monday 23 June 2008
Dear Josephine,
Service was excellent!!
Many thanks for the quality flowers and speed of delivery. I will certainly recommend/use again.
Regards
Kazi A
Monday 23 June 2008
Dear ArenaFlowers / Ruth,
My Husband has received the flowers and the gift. I am very pleased with your professional service and prompt delivery.
I don’t think I could have asked you anything more sitting here in India. I rate you the best gift service provider to be used anytime.
P. S: I would love it if you could include cakes too.
I trust your service and want to send such gifts only from ArenaFlowers.com :)
Thanks and regards,
Srithika
Monday 23 June 2008
Thank you very much for your quick action. The Flowers were even more beautiful than I expected. My Mimosa was very HAPPY! She sent me a few pictures. It is amazing I could place the order at 9:30 AM in Argentina and she received them in Brazil before 5 PM you really made it a special day. I had Internet problems the day before and could not contact you.
Best Regards,
ROY
Monday 23 June 2008
Thank you so much. Although I haven’t seen the delivered item – the recipient has replied to say they are delighted with them. The service was great and I’d have no hesitation using you again.
Best wishes
Carolyn
Monday 23 June 2008
Hi
I sent my sister flowers for her birthday yesterday. She has said they're absolutely stunning. So thank you very much, one very happy customer!
Thanks again
Liz
Saturday 21 June 2008
Great service – my mother was delighted with the flowers.
Regards
Iain C
Saturday 21 June 2008
Dear Arena Flowers
Thank you very much. My mother was delighted with the flowers, they were beautiful. Even my Father made a comment - now that is praise indeed!!!
Thank you again for dealing with my delivery in such a professional manner and high quality products. I will certainly use you again and recommend you to all my friends. You made her day very special.
Kind regards
Jayne
Friday 20 June 2008
What a superb service - I am told the flowers were stunning!
Many thanks again.
Jessica A
Friday 20 June 2008
Vivien emailed me to tell me she thinks the flowers are wonderful.
I think Arena Flowers are fabulous and I would never use any other company.
Juli
Friday 20 June 2008
Thank you - the flowers are beautiful
Much appreciated.
Gary
Friday 20 June 2008
My sister loved the flowers I sent her for her graduation, thank you for doing an excellent job.
Geraldine W
Thursday 19 June 2008
Hi, I just wanted to say a really big thank you for the delivery of such a beautiful arrangement of roses.
The reason for this email is because I really appreciated the attention to detail through the text message to me to say that the flowers were delivered and at what time they were delivered too!
I will definitely be ordering through you guys again soon.
Many thanks
Wayne S
Thursday 19 June 2008
Although I live in New Zealand and have no personal knowledge of your service, I now have great faith in the quality of your presentations, and the promises you make about delivery and delivery times. Being so far away from family, I feel quite helpless at times like this, the passing of my younger brother, so have to rely, with absolute trust, upon the integrity and honesty of others to do what I am not near enough to do.
They say that the Green Posie Deluxe was just beautiful, conveying everything that mere words simply cannot express. My brother would have been enchanted by the Posie. Thank you.
Kind regards,
Ann M
Thursday 19 June 2008
Hi
I just received a call from one of your team, informing me that my order has been upgraded to deluxe, in recognition of the number of orders I have made through Arena Flowers. I would like to say a big thank you back to you - all the flowers I have ordered have been gifts for my mum, we live in different countries, so I can't just 'pop round' to say hi or cheer her up. Every single order I have made through Arena has been of exceptional quality. Every single order I have made has been delivered on time, to the correct address and without any fuss or bother. This level of customer service is so very rare these days, particularly where the goods in question can be generally of significant variations in quality. This is why I keep ordering from Arena (and will keep doing so) - I also recommend you to everyone!
Keep up the good work, & thanks again!
Sally
Thursday 19 June 2008
Hi,
I have just spoken to my mum in Birmingham and she loves her flowers and balloon. I am very impressed with the service I have had from Arena Flowers and will definitely use your company for future orders. Your website is refreshingly easy to access and the level of communication you provide is extremely impressive. I have ordered flowers and hampers for relatives overseas before, but none of the companies I have used have offered your level of service. I will be happy to pass on your website details to my friends here.
Cheers, Sue J
Thursday 19 June 2008
WOW!! Thank-you for your quick response. I did not expect a reply so soon. I think this is the 4th or 5th time I have sent flowers using your service and I have to say I am more impressed each time. I have always received such good responses from the recipients about how beautiful and how big the bouquets are.
Thanks again for a great service!
Gillian B
Thursday 19 June 2008
The flowers did make D's day and have gone a long way to helping make my evening.......thank you very much.
I will be recomending you to friends and Family....
Alan
Wednesday 18 June 2008
Just to say thank you for delivering the two bottles of bubbly to the above-named gentlemen who had birthdays this week. All went as scheduled, the bottles were appropriately and attractively wrapped, and the recipients were duly surprised and grateful.
Happy customer in Switzerland,
Sally D
Wednesday 18 June 2008
I made an order to deliver a bouquet and a bottle of wine to my fiance,the delivery was on time...
though i made some changes in order later on and the customer service was best as ever...i always
recommend your website to others ....
Sincerely,
Fatima
Wednesday 18 June 2008
They were delivered to next door and she received then in the evening. She enjoyed receiving them and said they were lovely.
Thank you
Clare
Wednesday 18 June 2008
My thanks. My gift was very well received and very prompt!
Thank you again. I have already recommended your site to someone else to use.
Regards,
Wensley
Wednesday 18 June 2008
I just wanted to let you know that your service is terrific. I am in the floral business in Canada and I have yet to work with a flower service that is so easy to use and efficient. My Aunt and Uncle loved the flowers and I loved the email confirming time of delivery. I will most definitely recommend your services and use you again!
Amanda
Wednesday 18 June 2008
Hi Ruth,
Thank you for your e-mail. Just to let you know that the flowers were really nice and gratefully appreciated. My Mother-in-law is really happy with them, it was especially important as they were in memory of her recently lost Mum and she could not find any Tulips anywhere. Your service is exemplary and of the highest order that I have ever encountered. Once again thank you and I will recommend you to all that I can.
All the Best,
Ricci W
Wednesday 18 June 2008
I just had a call from my very happy mother! The flowers for her birthday were not only "the most beautiful flowers" she'd ever received, but they, plus the birthday ballon, had apparently also been delivered by a very nice (and handsome :-)) gentleman.
Thank you for your great service. It's the first time I try it but it won't be the last!
N.C.
Wednesday 18 June 2008
I was so impressed with your service. You were prompt and apparently the flowers were wonderful. I will use you again and recommend you to others.
Elizabeth
Tuesday 17 June 2008
Can I say a big thank you for your excellent service and a fantastic display of flowers.
One gets concerned when using the Internet and a company for the first time, but I was pleased to see that you all exceeded my greatest expectations.
John
Monday 16 June 2008
The order for delivery to Roger, was delivered this morning.
He was delighted!
What a fantastic service! Thank you very much.
Barbara
Monday 16 June 2008
A quick note to say Thank You!
Apparently the flowers were fantastic and arrived promptly. I will use you again!
Sarah
Sunday 15 June 2008
Thank you the flowers were lovely.
Diane
Sunday 15 June 2008
Just saying I was very happy for the service I got when ordering flowers for my friend, this was the first time I had used you and I was more than happy with them as was she.
Elaine
Sunday 15 June 2008
Thank you for the prompt delivery of the flowers to my cousin Susan in Weybridge. She has phoned to say thank you and that they are absolutely gorgeous! I shall definitely be using Arena Flowers again.
Gill
Saturday 14 June 2008
Thank you so much for your wonderful service yet again. I have recommended you to everyone!
And thank you too for giving me a free 'deluxe' service on this order.
Vivienne
Saturday 14 June 2008
Thank you for delivery and arranging the flowers for me - they were greatly appreciated.
Anne
Saturday 14 June 2008
Thank you so much for taking the trouble and persevering with the delivary
of Mr and Mrs E's flowers... I can not thank you enough.
I have not used your services before but will not hesitate to use you in the
future....thank you once again.
Elizabeth
Friday 13 June 2008
We got thanks immediately. The flowers and the champagne were appreciated.
Danielle
Friday 13 June 2008
SHE GOT THE FLOWERS AND SAID THEY WERE BEAUTIFUL. YOU'RE RIGHT THEY DID MAKE HER DAY.
THANKS FOR THE GREAT SERVICE. I'VE PUT YOU IN MY ADDRESS BOOK FOR FUTURE USE.
MARIE
Friday 13 June 2008
My sister was thrilled with her flower arrangement.She also praised the packaging and the quality of everything(she is very hard to please and and rarely gives a compliment.)
Dorothy
Friday 13 June 2008
I just wanted to let you know that having your service available, to be able to send those flowers to someone in Australia from the US is great. I have a feeling that I'll be sending more to her, her bother is dying. So I'm keeping you on my list. Thank you so much, and yes I got positive rave reviews about the flowers. Jennifer loved them. I hope that they brightened up her families day. They always do that for me.
Kimmie
Friday 13 June 2008
That was lovely of you guys..........thank you very much!!!
Next time it surely will be you again!
Vitor
Friday 13 June 2008
Hello. I just wanted to let you know that I think the goods and accompanying customer service that you provide are excellent!
Julie
Friday 13 June 2008
Just wanted to tell you this and thank you:
I went on the “iflorist” website prior to yours. I filled out the billing address and the delivery address which were not as easy to use as they should be, and were slow and unclear. I sent my placed my order, checked out, paid and clicked confirm and I was met with the initial screen which was blank like for a new customer. I had no idea if my order was placed. The same evening I had another go and had a similar experience. I tried a third time this morning and in the billing address it had “Alabama” even though I had selected edit / new billing address. It had cleared all details except this state, which I did not require and could not remove. I contacted them during one attempt and after 20 minutes I had 3 on line messages saying “Please wait” “Trying to find error” “Looking for order”.
So suddenly feeling like an incompetent techno phobic idiot (I’m not)! I find your site, find what I need, it is clear what information you require and where you want it, and I am all done in 5 minutes.
You offer a great service and your website is clear and straight forward. Thanks for returning my sanity!!
Nick
Friday 13 June 2008
Just the usual comment, I'nm afraid - great service and lovely flowers!
Jamie
Friday 13 June 2008
I just wanted to thank you for your service. The flowers got there in time and they wer gorgeous she said. Thank you again and you have made a loyal customer.
Ryan
Friday 13 June 2008
Thank you for everything, he was very pleased!! :))
Malu
Thursday 12 June 2008
I thought the service was very easy to use and friendly as well. Thank you for advising delivery time etc - that is a nice touch. I cannot comment on the flower quality as I have not heard from the receiver of the flowers but I will let you know what she thought of them. Once again "thank you" and I will certainly be using your services again.
Jan
Thursday 12 June 2008
Thank you so much for delivering the flowers in such a timely fashion! Good Luck, you are already doing a great job!
Lesa
Thursday 12 June 2008
I have just placed an order to be delivered to the Liner hotel in Liverpool on wed 18th June.
Laura
Thursday 12 June 2008
Really impressed with Arena flowers - friendly telephone service, sustainable/ethical options and best still you tell the client when the flowers have been delivered. Wonderful.
Maria
Thursday 12 June 2008
i would like to send a great felt THANK YOU for the amazing flowers and quick delivery service that you provided.
Thank you so much for making my day extra special.
Tamanna
Wednesday 11 June 2008
I thank you so very much for standing by your guarantee of a satisfied customer. Your flowers arrived bright (actually cloudy) and early this morning.
A beautiful bouquet of birds of Paradise and spirally cane stick which really fit in with the flowers and she can plant or just keep in water later. I know they will be enjoyed. Your staff was pleasant and patient in working with me. Thank you again. Helen
Wednesday 11 June 2008
Thank you for your help and support with the flower delivery.
Fred
Wednesday 11 June 2008
The flowers were lovely. I will use you again.
Steven
Wednesday 11 June 2008
I made an order yesterday around lunch time and the flowers were delivered within a matter of hours. This customer service was absolutely amazing! Thank you very much for offering such a fantastic service. In a country world renouned for extermely poor customer service, this is great to see someone doing it right.
Thank you very much.
Mike
Wednesday 11 June 2008
Thank you for an excellent service and wonderful arrangement will certainly use Arena flowers again.
Steven
Tuesday 10 June 2008
My mother was thrilled with her gift - Your service has been excellent. It far exceeds Interflora - I particularly like the fact that I could type the card myself and that you sent me a text so that I knew the gift had been delivered.
I shall definitely be using your company in all future purchases.
Zoe
Tuesday 10 June 2008
Recieved your flowers thank you on time and they look lovely!!!!!!
Crissa
Tuesday 10 June 2008
Good morning and Greetings from Canada,
I have ordered flowers from you 5 times and every time the recipient has been absolutely thrilled and overwhelmed with the gorgeous flowers they received. We have lived in Canada for almost 35 years and have never been so pleased with a Florist! I tell everyone I know who has family and friends in the UK about your superior service because it is the best in the world, without exaggeration! It is great to track the progress of the order and then know that they were delivered. From start to finish a "First Class Experience"
Thank you very much,
Catherine N
Tuesday 10 June 2008
The flowers were beautiful and they thorughly enjoyed them and it
certainly did make their day after the loss of their loving dog Robbie.
Many thanks, keep up the good work.
Paul
Tuesday 10 June 2008
Thank you so much arena for the very prompt delivery of my mum's flowers,
they were beautiful and they made her day.
Scott
Tuesday 10 June 2008
Thanks for email and text message re delivery of my order.
I've spoken to my mother who is absolutely delighted with the beautiful flowers and quite overwhelmed!
Yours customer service is excellent and I shall certainly be pleased to recommend you to my friends.
Keep up the good work!
Lyn
Tuesday 10 June 2008
My daughter Catherine was thrilled with the beautiful gerbras and the husband happy with the bottle of "liquid gold". I was very pleased with your service, and because my daughter lives in the Uk it its good to know that I can send flowers, wine, etc, with such reliable service and honesty.
Thanks again for your wonderful service.
Judy
Monday 09 June 2008
Thank you --- my friend rang me and said the flowers was fantastic, so thank you very much.
Cheers Jytte
Monday 09 June 2008
Dear Team
A Google search brought up four initial choices. Yours was fourth on the list, and was headed "FREE Delivery".
I warmed to you instantly, clicked, and watched the video on YouTube.
Loved all of it, especially the relaxed and "real" nature. FairTrade brilliant.
You stock freesias. In a cube. Perfect.
Ordered.
Many thanks!
Julia
Monday 09 June 2008
Hi,
I today have ordered flowers from your company and it is the first time doing so. The reason I have tried your company is I have been sent flowers from your company and each time they have been beautiful.
Best wishes
Michelle S
Monday 09 June 2008
Thank you very much for delivering the flowers to the person intended without any disruptions. Your service has fulfilled my objective. I was very satistied with the way it was handled from the point I called your business line.
The staff member who was dealing my call was very polite, suggestive and had good custer service.
Mr MMM
Monday 09 June 2008
I just wanted to let you know that Clare was thrilled with her flowers she said there were absolutely fantastic so thank you very much indeed!
Annie
Monday 09 June 2008
Great service, thanks! The recipients were delighted and getting your confirmation email that the flowers have been delivered is a great idea.
Will definitely use you again!
Jane
Monday 09 June 2008
Just wanted to let you know that my bestfriend Janice was absolutley delighted with the flowers. They were the freshest looking flowers she has ever had and the colors were very vivid. What really made it special was when she opened the box out flew the Happy Birthday balloon. How you got it inflated and sent in such a small package she could'nt uderstand. But, anyway I was delighted that she was delighted.
So, thank you and I will definately be using your company to send flowers back home to Scotland.
Thanks,from sunny California,
Marge
Sunday 08 June 2008
My order has been delivered exactly as you told me. The flowers were really very nice. I am very satisfied of your organization. In particular I appreciated that you informed me in good time every time i asked the status of my order.
Really well done work.
Domenico
Sunday 08 June 2008
Just wanted to say thanks loads for delivering the flowers! Excellent service!!
I am in New Zealand, and wanted to send some to a friend in the uk so i organised it over the internet, and a great bunch were deliverered exactly as promised!
Thank you for making her day!
Mike
Saturday 07 June 2008
First, let me start by saying I rarely provide feedback for on-line purchases - if I receive the good service that I expect, I normally just 'vote' by being a returning customer. If the service is poor I always try to comment because without the feedback how can the service improve ?
So, with that starter for 10, what was wrong with my order ? Absolutely nothing.
I cannot think of another on-line experience that has been so positive. I read the glowing comments on your site with a degree of caution, as you really can never tell -was the comment really from Phil in Kent or just the website owner having a hand at increasing sales figures. I had left the order a bit late and was thinking that I would be forced into trying to find a local shop versus being able to find something on-line. The sites offering services for the next day offered a limited selection - none of which met my needs. But I decided to throw caution to the wind and give you a chance - the deciding factor being the ethical sourcing described on your site.
The website is well laid out and easy to use with clear pictures showing what I purchasing. After completing the purchase, I sat back and thought to myself that this was just too good to be true. As the flowers were for my wife's birthday and anniversary, the pressure was on.
I had requested delivery on the following day, and informed my daughter to be on the look-out. As I was sitting in my office, an email pops on my screen alerting me that the flowers had been successfully delivered. Seconds later, a text appears on my mobile with the same information !! Outstanding !!
A quick call to my very impressed wife confirmed that they were there and were quite impressive. When I arrived home I saw the arrangement and was very impressed with the size and quality of the arrangement. I was also able to see an arrangement from another florist sent by some relatives in America via one of the conventional teleflorists - the difference in quality was easy to spot and it was apparent that the ArenaFlowers arrangement would be winning the longevity test. After only two days, we had discarded about 30% of the other arrangement whilst the ArenaFlowers arrangement was still fresh as the day delivered.
It is now 11 days on - the other arrangement is long gone - the ArenaFlowers arrangement is still going strong providing enjoyment for the entire family.
All I can say is WOW !! and of course Thank you !! Don't change a thing.
Eric
Saturday 07 June 2008
I just wanted to say a Big Thank You for your speedy delivery, let's hope it does the trick!!
Chantal
Saturday 07 June 2008
Thank you they were gorgeous and they made my mom's day!!
Thank you for all the effort that went into them and how they were presented was lovely.
Will most definitely use you again.
Nikki
Saturday 07 June 2008
My order was excellent and the flowers was well worth the money I paid for them. Everyone that went to my Uncle's funeral fell in love with them. I am sure my Uncle would have done too.
Emma
Saturday 07 June 2008
This morning I received a text from my daughter in London, saying that the bunch of flowers delivered to her were just gorgeous. Thank you very much for your efficient service.
Dianna
Saturday 07 June 2008
Was verry impressed with the service offerd. She loved the flowers and was an ontime delivery. Thanks,
Nathan
Friday 06 June 2008
I recently ordered some flowers for my grandmother's 90th birthday, I'm in Australia & it was great to find a local florist! They were a huge success ... I just wanted to share a text i just received ... "Your flowers are beautiful, and the scent is out of this world"
Jacqui
Friday 06 June 2008
Many thanks for the flower delivery today - perfect timing. It did make her day after a long flight from Tokyo. Much appreciated.
Robert
Friday 06 June 2008
You have done a wonderful job and my girlfriend is over the moon. Thank you so much. I am one happy customer. I would definitely buy from you again.
Kash
Thursday 05 June 2008
Thank you so much for delivering the flowers and the balloon to my special aunt. The flowers have pride of place on her centre table and she is delighted with them. The balloon is floating about her sitting room much to her amusement and her her visitors.
She had a wonderful day although in constant pain. The person who delivered the box was obviously very pleasant from what she said.
Janet
Thursday 05 June 2008
Thank you so much for taking care of this. Everything went well and the flowers look lovely.
Farida
Thursday 05 June 2008
Greetings from New Zealand.
Just wanted to say THANK YOU for the wonderfully efficient service. My daughter rang me moments ago to thank us for the flowers - she was absolutely thrilled.
Your on-line service made it all so easy. You delivered to the right place at the right time and then the e mail to let me know they had been delivered was the icing on the cake.
Congratulations on a wonderful service. I can assure you I will be using you again and passing your number on to others.
Jason
Thursday 05 June 2008
My son tells me the flowers were beautiful and could use your services and I may in the future too.
Kathleen
Thursday 05 June 2008
My Mum-in-Law is always spoiling our daughters by sending them gifts here in Zimbabwe, Africa.
So what better way than with flowers, to wish her a Happy Birthday and a huge Thank You for all she has done.
She was so surprised when she returned home to find them at her front door, fresh and vibrant.
Thank you, it really meant a lot to us to be able to spoil her for a change.
Kate
Wednesday 04 June 2008
The Sisters were delighted with their flowers and they looked beautiful on the Altar in the Chapel and the entrance Hall.
Sister Gertrude
Wednesday 04 June 2008
Thanks a bunch, the flowers were well apprieciated by sabah, you've made her day, hope to use your services soon!
Jagjit
Wednesday 04 June 2008
Thank you ARENA FLOWERS you were pure dead brilliant.
Will certainly use you again...Eva was very very delighted with her gift.
Jane
Tuesday 03 June 2008
Thank you so much for your reply, that's why this company is known for its service and standards, EXCELLENT.
I am always happy with your delivery and have passed your number onto my friends.
Louisa
Tuesday 03 June 2008
Mrs C received the flowers and was very impressed with the wonderful flowers.
Thank you for your professional service.
Tina
Tuesday 03 June 2008
Mrs F was delighted with the flowers. She also commented on how well packaged they were.
I selected your company because you deal with fair trade flowers and have ethical work standards.
This is the second time I have used your services and have been very impressed.
Lesley
Tuesday 03 June 2008
Thanks Arena for your excellent service and attention to this matter.
Beverley
Tuesday 03 June 2008
This is Mr D saying a massive thank you to you and your company for providing Rachel with the flowers that I selected from your wide range of bouquets. She was over the moon with everything. and that has made me a very happy man. and I'm also a very happy customer with your business.
Thank you again ARENA, I will be using your company again in the short coming future and i will be reccomending your firm to my friends and family.
Wayne
Tuesday 03 June 2008
I think that they are lovely.
An Karris loved them. She was well happy.
Thank you! Was great.
Nick
Tuesday 03 June 2008
Just to say that, yes I have been thanked and they thought the flowers were beautiful. Thanks for your efficient service - looking forward to ordering from you again.
Anita
Tuesday 03 June 2008
Just wanted to say that my friend thought the flowers were gorgeous!!
Sarah
Tuesday 03 June 2008
My mum loved the flowers and I will certainly use your service again. I was very impressed with the web site - being able to choose cards and fonts etc.
Kate
Tuesday 03 June 2008
Dear Arena,
I used your services for the very first time to send an urgent delivery of flowers to my best friend. I was especially anxious as I was calling from New Zealand and I was not entirely sure of my friend's work address. I spoke to Josephine and she could not have been more helpful. The service I received was A1 and my friend was delighted with her bouquet, which she received within a few hours of my call.
Thank you so much and a special mention to Josephine who was so professional and yet very caring over the phone. I will certainly be using 'Arena Flowers' again.
Your sincerely
Catherine A (a very happy customer)
Monday 02 June 2008
THANK YOU FOR THE DELIVER CONFIRMATION. THAT IS A PERFECT PROFESSIONAL TOUCH.
Mohammed
Monday 02 June 2008
First time I have used Arena flowers and I am extremely impressed.
Very competitive prices and excellent service. Having made the order at 12:30pm, flowers were delivered by 4:30pm same day, excellent job!
Simon
Monday 02 June 2008
I just like to say, many thanks for all your help. The flowers were fantastic, made her day. Delivered early morning on the day requested.
Spencer
Monday 02 June 2008
Gwen was very pleased with the flowers.
Sue
Sunday 01 June 2008
Providing the delivery gets to Sally OK, I was thrilled by the service of Arena Flowers. I live in Ohio but travel back and forth to see my friend Sally in London. Josephine was extremely helpful and she was able to place my order on rather short notice. Your website was clear, well organised and provided me with phone numbers and email. I had tried another website first called iflorist and could not even find a number to contact them. I'm glad I found Arena. You will have my continued business and referrals.
Larry
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