Customer Feedback and Testimonials for Arena Flowers > January 2010
We do our very best to produce exactly the right experience for our customers and 99% of the time, we get it right. On the rare occasion that mistakes occur, we offer our satisfaction guarantee.
However, don't just take our word for it. Below is feedback from real customers. Or, click the Shopping.com logo to read independent reviews of Arena Flowers.
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he loved the flowers and said they were wonderful so thank you . will definitely use you again.
Rachel
Saturday 30 January 2010
I just want to thank-you again.
You made Amanda's Day!
She loved the flowers...
I feel especially grateful to you, as to me your her second 'mum' across the pond, for these special times.
(and I can always count on you!
Lovely,
Thanks, Sue
Friday 29 January 2010
Hi all
Once again thank you for such beautiful flowers, they were a nice as I have ever seen.
Kind regards
Robert B
Friday 29 January 2010
Hi
The bouquet was lovely and delivered promptly
Thank you
E Ockwell
Friday 29 January 2010
Hi
Just wanted to thankyou so much , I ordered two flower arrangements from you , which were delivered today to my daughter. I have spoken to her , and she tells me the flowers are beautiful, thankyou, you have not only made her day but mine too, as I'm away travelling abroad with my husband and not able to spend the day with my daughter, it was the next best thing and she was delighted and very very happy that's all that matters so once again a very big thankyou to all the staff, I will defiantly be placing orders with you in the future and passing your name around my friends. I have found the whole experience from ordering to end product very helpful and professional.
regards Mrs Philomena D
Friday 29 January 2010
Excellent service and top quality flowers made my girlfriends day. Thank you so much
James S
Thursday 28 January 2010
Hi Arena flowers
Just to let you know that the flowers were absolutely lovely - beautifully packed - the colours were wonderful.
Many thanks
Thursday 28 January 2010
Absolutely amazing service - thank you very much, JMcC
Thursday 28 January 2010
Hi Arena Flowers,
I just wanted to say a huge thank you for the lovely freesias sent to a very dear friend who fell on the ice and had a really ankle break requiring surgery on boxing day. She’s just out of hospital and needed a lift and your delivery provided just this. It’s not so easy when you’re in different countries to do this. She’s sent me a photo today now the buds have opened and they do look lovely.
Can I compliment you on your website? I looked at 5 or 6 others and yours was the easiest to navigate, and being able to pay by Paypal was a boon.
Once again, many thanks.
Kindest regards
The Stobbs Family
Thursday 28 January 2010
Thank you for the excellent service and also for your help in delivering my daughters flowers to ALLAN REEDER LTD to celebrate her exam succcess, Trish P
Wednesday 27 January 2010
I just wanted to say a big thank you for the flowers you delivered for us to our work colleague/friend. She absolutely loved them and would recommend Arena flowers to all.
Thank you so much, we will definitely remember to use your service every time from now on.
Elaine
Tuesday 26 January 2010
I understand the orchid was lovely and I was very impressed with the quickness of the delivery, well done Arena!
Jenny M
Tuesday 26 January 2010
Michael, you really need to let your florist know that I received many roses in my time in london. Yours are seriously unbelievable, and look as fresh as when I receive them.
Thanks so much because they brighten up the office as well me.
Tuesday 26 January 2010
I would just like to say that my family who received the flowers and gifts were thrilled,they say they were abosultely beautiful.Thanks to Arenaflowers they make it so easy to send and not only are they reliable but they have a fantastic variety.Thanks once again for the great service.
Regards
Gillian D(South Africa)
Tuesday 26 January 2010
Hi Arena Flowers
I ordered a bouquet for my sister in USA which were delivered yesterday. Thought I'd just tell you how pleased she was with them and how impressed I am with your service.
Thank you
Tracy E-A
Tuesday 26 January 2010
My daughter was absolutely delighted with her flowers and they arrived at @ 11.30 which was good timing.
Many thanks
Ann W-K
Monday 25 January 2010
Thank you – the flowers were beautiful and my parents loved them. The delivery time was also really good as they were in early in the morning!
Caroline S
Monday 25 January 2010
Just to say my friends were delighted with the quality of the bouquet you delivered to them on Saturday - the red winter combination. I shall definitely use you again. Thanks.
Diana B
Monday 25 January 2010
Dear all at Arena Flowers
I want to express my sincere thanks to you for being courteous and efficient in dealing with this order, the second for me from Arena Flowers. Delivery was made within the specified time and Mrs. Y was very delighted with the flowers and chocolates. Quoting her : " The flowers were very beautiful, but the chocolates were a disaster; after the first bite I couldn't stop. Thank you."
Any future requirements for flowers etc. will definitely be from you. I have been thoroughly satisfied by the service.
Jamil
Monday 25 January 2010
Dear Arena,
Many thanks for getting the flowers to the funeral home on time and at such short notice. I have been told the arrangement was beautiful. I will definitely keep your website as in My Favourites. Irene B, Hong Kong
Monday 25 January 2010
Good Morning,
I just wanted to thank you very much for delivering my flower order, my friend was thrilled. This was such an easy and stress free site - I will definitely use it again.
Thanks!! Julie-Anne
Sunday 24 January 2010
Thank you for delivering the flowers I ordered on time. I was told they were really beautiful.
Cheers,
Pam S
Sunday 24 January 2010
Hello there,
I'd like to take a minute to thank you for the fine flowers that you sent for my granda's funeral a few weeks ago.
My granda lived in Blantyre and I live in the US. I had tried calling florists here in the states to arrange for a flower arrangement to be sent. They had no means of verifying when the flowers would get there, I had to pay service fees, fuel surcharge fees, etc, etc. Before we had even looked at flowers, I was up to nearly $100 US dollars in fees.I figured there had to be a better way, so I turned to my good friend Google. Your link was one of the top links on the site. Am I glad I found your site.
Ordering was an absolute breeze. I love that you take PayPal, I normally do not use a credit card so sites with PayPal are always a plus in my book. Delivery was fast and exactly when promised. I had the flowers delivered to the funeral home and paid for the earlier guaranteed service. My mom, who flew back for the funeral, said that she received a call from the funeral home at about 11AM saying that the flowers had arrived. I had also received an email telling me that the flowers had been delivered, I wasn't expecting that, but it sure was a nice touch.
Surprisingly these were the only flowers to make it to the funeral home in time. All of the other flowers people had ordered from the local florists didn't arrive until the actual day of the funeral. By that time, the funeral director had them moved to the gravesite. Thanks to your service my granda had some flowers there at the funeral home. My mom has sent me some photos of the flowers and they were lovely.
Sitting here nearly 4,000 mile away (And multiple time zones), I really wasn't sure how I would get flowers there in time. Thanks to your site, it wasn't as hard as I thought it would be.
Thank you for making a troubling time a little less troubling.
Jim K
PS:
A very good friend of the family found it easier to call her brother who lives in Greenock and have him order flowers than it was for her to try and send some from the states. I've already sent her your address for future reference. Thanks again.
Sunday 24 January 2010
Thank you for you excellent service. My sister was overjoyed with the beautiful boquet and the photo.
Thanks, I will be recommending you to friends!
Lesley
Sunday 24 January 2010
Thank you Arena, our friend informed us that the Red Amaryllis Bouquet was beautiful and very much appreciated.Will definately use you again.
Georgina & Peter S
Sunday 24 January 2010
FANTASTIC SERVICE THANK YOU.WILL BE USING THIS SERVICE AGAIN MANY THANKS TONY...
Saturday 23 January 2010
hi my mother-in-law monique recevied the flowers that i ordered from you and thought that the quality and freshness of the flowers were fantasic. Mark
Saturday 23 January 2010
I am very impressed with the care you took with my order. (The address was difficult to identify, and I discussed this in detail with you on the telephone). I have heard from the recipient who was thrilled with the flowers. Thank you Jean E
Saturday 23 January 2010
Thank you so much for the most gorgeous flowers which I received this morning ready for my birthday dinner party this evening. I hunted high and low on the internet for something suitable for my dinner table and the two “Back to Black” arrangements and the large “Black Magic” arrangement are perfect – stylish, colourful and elegant. Thanks too for the fabulous service and the quick and efficient delivery. I will definitely use Arena Flowers again.
Have a wonderful weekend.
Regards
Kelly
Friday 22 January 2010
Would like to thanks everybody concerned with making the boquets and delivering them. Have used Arena Flowers many times now including arboard and would like to say how happy my friends have been when receiveing flowers from you.
They tell me they are beautiful and last for a good length of time.
So, many thanks for making my friends so happy.
Lynn
Friday 22 January 2010
I have just had a phone call from Mrs Harben and she sounds very happy with the flowers she has received today.
She says they look very fresh and she'll make a lovely bunch with it and she was very surprised and very happy with the tobleronne too !
Thank you very much for your service and your concern
Nathalie k
Thursday 21 January 2010
christine said a very big thank you for the flowers, they were lovely, she liked them very much, thank you Rita
Thursday 21 January 2010
Fantastic service, delivered flowers within 1 hour of ordering- could not believe it! Amazing! Love the fact that you kept me updated with texts and emails! Brilliant and will definitely recommend!
Noreen
Thursday 21 January 2010
Thanks very much for the timely delivery!! Natalia
Thursday 21 January 2010
Thank you for dealing with my order so promptly and efficiently! My friend was delighted with the flowers. I will definitely recommend Arena to my friends and family as I advocate the use of fairtrade flowers. Thanks once again.
Kind regards
Dimple
Thursday 21 January 2010
You guys rock! She loved the flowers! Well done! Keep up the good work!
M.
Wednesday 20 January 2010
Hello.
Yes, I have had a big thank you from my sister-in-law in Holland. This is what she says:
"Thanks! Did Tim (her hubby) send you any pics of the flowers yet?? They are stunning!!"
Thank you so much for making her birthday so special. I used to use a company to send flowers, but their quality declined enormously over the last few years, and I knew they wouldn't come up to scratch this time. I'm so glad I found you, and I definitely will be using you from now on, and telling my friends about you.
Thank you!
Kind regards
Paula C
Wednesday 20 January 2010
Hi Arena Flowers,
Thank you so much for the beautiful flowers that arrived at my parents home yesterday. I spoke with my dad this morning and he was delighted with them. I am sure he is ringing you to say thank you too. He also mentioned what a lovely man delivered them.
Regards,
Lynda
Wednesday 20 January 2010
Thank you so much
Sheila is still going on about how beautiful the flowers are !!!!
Maria
Wednesday 20 January 2010
Thank you for your delivery today. Fiona has (genuinely) described her flowers variously as good, flowery, containing buds, ooooo-inspiring, stamen-tastic, and better than stigmata.
High praise indeed!
Many thanks once again.
Wednesday 20 January 2010
She was delighted and so I am.
I was kept informed by email and text all the way through the delivery process - an excellent and unique service.
I have already recommended you to several friends.
Many thanks and best wishes
Sarah R
Wednesday 20 January 2010
Dear Sir, Madam,
I would just like to say, that I'm very happy I chose your service. Mrs. Jackie was very good in fact absolutely excellent ! She helped me a lot, it was first time for me to use such a service. Your flower arrangements are beatiful and I'm looking forward to use your excellent services in the future.
All the best
Vicki
Wednesday 20 January 2010
I would Like to thank you for your excellent service
I ordered a delivery to Bolsena Italy for last Thursday to Mrs M
Mrs M has been in touch with me and was delighted with her flowers.
She has been quite ill recently so, it was important for us her friends here in the uk that she knew we were thinking of her.
Your service therefore was very important,
So once again thank you
Yours faithfully
Diane W
Tuesday 19 January 2010
Thank you very much, my Dad enjoyed the flowers very much on his 88th birthday
Best Regards
M.J.B
Tuesday 19 January 2010
Y'all did a wonderful job getting these delivered for me! Thanks again for taking the worry out of my International order, I intend to use your services again!
Anthony C
Monday 18 January 2010
Just letting you know we were very satisfied on the flowers that we sent , made a great day for my mother in law it was very easy from Canada to send flowers thanks to your company and we will now be able to refer u to people we know .Once again ,Thank You very much for the wonderful job you have done Dave Christine M, Canada.
Monday 18 January 2010
Her subsequent SMS message read, in part, “Hey Dad, I received a beautiful bunch of flowers today – what a lovely surprise”
Surely that says it all …… I felt confident that such an outcome was inevitable given your extraordinary introductory service, during sale service and, now, after sales service
I find it difficult to think of any more superlatives, so I won’t….just a very serious thankyou….it’s been an extremely gratifying experience.
MISSION ACCOMPLISHED :-)
Cheers
Geoff
Monday 18 January 2010
The bouquet is, apparently, beautiful and much appreciated.
Thank you for your attention, Susan W
Saturday 16 January 2010
Thank you Ruth
You did indeed give my aunt pleasure. I will use you again.
Best wishes
Nick P
Friday 15 January 2010
Dear Customer Adviser
Thank you for sending such a lovely orchid to my aunt for her 90th birthday. She lives in Wales and I wasn't sure that the weather would permit delivery in time.
However, her son said that it was "a splendid orchid with a big birthday balloon".
Having been disappointed by other delivered flower gifts, I'm delighted that your service was so successful.
I'll definitely be back!
Thank you again.
Happy 2010.
Vanessa C
Friday 15 January 2010
Dear Arena,
My flowers were delivered to my sister Mrs Caroline Y and she was delighted with them, I was told they were beautiful and they cheered her up after an operation she needed. Thank you once again and I will return.
Kind regards
Claire M
Thursday 14 January 2010
Dear Sirs,
I would like to thank you and congratulate you for the excellent service provided by arena flowers, specially by Mr. Henrique from customer service dep.
I am glad to know that we can rely on you, even being at the other side of the world.
Once again, congratulations!
Bregards
Fabricio F
Thursday 14 January 2010
Dear Jackie,
The most beautiful bouquet of lillies, roses, gerberas protea etc arrived at Rosemont for Mrs L today. She was overwhelmed by it and cannot thank you and your company enough. I know the flowers will give her a great deal of pleasure, and others will enjoy them too.
We will have no hesitation in recommending your flowers and service to others.
Yours sincerely
Jane H
Thursday 14 January 2010
Claire said thank you for the "beautiful flowers" delivered on Jan 14th - "such gorgeous colours!"
My thanks too, for excellent service.
Susan W
Thursday 14 January 2010
Thanks very much - Nicola T's flowers were delivered at 9.30am on the morning of her Birthday. She was absolutely delighted - and the flowers were, so she told me, quite beautiful. Excellent Service - to be used again!
Jane P
Thursday 14 January 2010
My cousin, who lives in St Alban’s, lost her husband very suddenly at the beginning of the year. The difficulties and gloom created by the snow have added to her sadness. A few days later you all delivered an armload of yellow tulips (thank you so much), and it really brightened things up for her. When our aunt wanted to send some flowers also, I told her about your shop. I hope she was able to reach you.
Mary Ann P
Wednesday 13 January 2010
The first time I order was by chance but after the second, there will be no other. The lovely anniversary arrangement arrive on time and in prefect condition. The flowers left my wife with a smile which has lasted for two days, so far. I first used your services last Mother's Day and my wife love the flowers so much she still refuses to throw them out. Unfortunate we'll be in Miami next month but believe me you will hear from me around Mother's Day. Please don't change and what ever you do keep up the good work.
A Very Happy Customer
William A. H
Wednesday 13 January 2010
Hi -
I placed an order last week for the Pink Carnations bouquet for delivey to my best mate who was feeling very down as she has broken her foot and hand...I just want to tell you that the flowers are absolutely amazing and she was so pleased, they really cheered her up...it's now a week after delivery and she says they are still looking as fresh as the day they were delivered.
Thank you for wonderful service!
Kind regards,
Sue W
Wednesday 13 January 2010
Thanks you for the delivery, He does like it a lot.
i appreciate your good job
have a good day!
Tanya
Tuesday 12 January 2010
Fast, Efficient Service with Excellent Customer Service Before, During and After.
Many Thanks
Douglas
Tuesday 12 January 2010
Thank you so much for delivering the above order to my daughter today. She was thrilled and very surprised.
Must compliment you on your fast reliable service..........even in the icy conditions prevailing at the moment. Also, a prompt email to tell me precise time of delivery..........how do you do that???
The flowers my daughter described are EXACTLY what I ordered with no substitutes.
I also like Arena because you give a total price.....VAT and Delivery included.......no nasty surprises at completion of Web order. Your Web page is simple and clear to use........unlike one of your competitors which is, or was, a nightmare.
Again, thank you for completing the task and bringing such pleasure to the recipient.
Best wishes
Margaret B
Monday 11 January 2010
Hi there,
I just wanted to say how beautiful the flowers were that you sent. My sister in law loved them and they definitely cheered her up in hospital! I have recommended you to my friends and family and I will be using you again.
Thanks for the great service and beautiful flowers!
Angie J
Monday 11 January 2010
Dear Stefanie,
thank you for replying to my email, and providing me with reassurance.
I spoke with my cousin and his (now) wife last week, and they were very excited about the flower delivery.
Thank you for arranging it for me.
Have a great 2010.
Warm regards,
Michelle
Sunday 10 January 2010
Hi - Just heard from my Aunt in England.....she said the flowers are wonderful! They are bright & beautiful and have been such a lovely gift!
So, thankyou for living up to your ads - it is always a bit of a worry sending flowers long distance. You have done a great job!
Hilary S
Sunday 10 January 2010
I have just received a call from Roseanna S who was highly delighted with the Orchid she said it was also very professionally presented in a box.Very impressed with the whole process certainly would use and recommend again.
Sunday 10 January 2010
Thankyou for delivering the beautiful 'Arena' bouquet to my mother in England, on her birthday - she (and I) was delighted; especially as it was achieved by mobile phone from a remote part of Japan.
Regards Gillian L
Sunday 10 January 2010
Dear Sir/madam
Just to say many thanks for an excellent service. My girlfriend in China, yes China, received the flowers bang on time and in consideration of the city where she resides experiencing bad weather I am highly impressed and my girlfriend was very pleasantly surprised.
Keep up the good work!
Mr. G. F
Liverpool, U.K.
Saturday 09 January 2010
Hello I just would like to say a big thank you, for the Dreamy Lady order, which i order from you, my mum was over the moon with them. I have order from you before and both times they have been wonderful, I will carry on buying from you, Thanks again
Ally B
Friday 08 January 2010
My sister sent me a message which I copy contents to you – another satisfied customer, will use you again. Have to be honest; I thought the order wouldn’t get there for a while due to dangerous road conditions.
"Got in to the office this morning to a wonderful box with orchid and wine. Made my day thank you sooooooo much."
Many thanks.
Clare C
Friday 08 January 2010
Would like to leave some positive feedback for your team.
I have have flowers from other companies in the past which have been nice but very exspensive. Arena flowers are value for money and the receivers of the flowers are very happy :) Other companies send you a conformation email of payment, but dont seem to state when your flowers have been delievered. The communication between your company and the custuomer is excellent!!! I always know exactly when my flowers have been delivered. I will contuine to use your service for all occassions.
Would just like to thank you and i will and have reccommended you to friends and family.
Sarah x
Friday 08 January 2010
Have used arena flowers a few times and have been very pleased with both service and flowers. Great delivery, ordered at 12 midday, delivered at 4pm! Thanks.
Friday 08 January 2010
Thanks for getting my flowers through. I wasn’t sure whether you’d make it with all the snow, and many companies have been cancelling deliveries of all kinds, but you did it – and she loves them!
Josephine
Thursday 07 January 2010
Excellent! The flowers were smashing, my friend was speachless.
Thank you very much for this supurb service.
Regards,
Wim
Thursday 07 January 2010
Good morning Ruth, The flowers have been received with great delight from our daughter in law this am. All spelling perfect etc. i checked with her. Thank you for making the changes. What would we do without IT?! She is very pleased with the vase as well as the flowers. So, a happy lady!
I told her you were very good to deal with and gave her the web address. Thank you to everyone in the company. Happy New Year, Margaret H.
Thursday 07 January 2010
First class in every way. Delivery updates excellent and delivery made in adverse weather. Beautiful roses. I will certainly use the service again.
Lenny H
Wednesday 06 January 2010
Hey guys HAPPY NEW YEAR and thenks a lot the flowers where wonderfull
Great service my wife really enjoyed the surprise thanks a lot
Wednesday 06 January 2010
Dear Everyone at Arena,
I have only just started to use your fantastic service but you have me hooked and I will be using you all the time from now on.
So fantastic that I could be guaranteed delivery of fresh flowers and gifts to friends family and on Christmas Eve and every single one was delighted.
Just about to order a Teddy and Balloons for my grandson's 2nd birthday.
Thanks again to you all and continued success.
Lynne B
Wednesday 06 January 2010
Hi
I would like to thank you very much for delivering a wonderful bouquet of Freesia's to my Mom..they were just as ordered, fresh as a daisy and delivered on time..what more could we ask for..having been mainly disappointed with flowers that have been organised from here in Aus for the UK ( i think other companies take advantage of the fact that we have no idea if the flowers are nice or not as the receiver wouldn't want to tell you even if the flowers are stingy and stale!! (that's not the case with my Mom i may add!!!!!).... its refreshing to find a company that actually delivers whats been promised. My mom was delighted. I will be recommending your site to my many ex pat clients here in Australia. Thanks again
Sam M
Tuesday 05 January 2010
That was extremely nice of you. My friend visits London often, so we will do business in the future. Again, thanks for being so professional.
Regards,
Liz M.
Tuesday 05 January 2010
Thank you for the lovely flowers that you delivered to my wife they were first class.
Kind regards
Robert B.
Monday 04 January 2010
Thanks very much. Excellent service
C A G.
Monday 04 January 2010
Hello!
Just to let you know how pleased we were with the whole process of ordering flowers from Arena. The ethical stance is very welcome, the delivery was on time, the flowers were fresh, beautiful and well presented and we even got messages to say exactly when they had been delivered - excellent service all round, thank you.
Kind regards
Richard
Monday 04 January 2010
Hey, first time shopper - will be back. You guys have got every aspect of web retail locked down, there's no way I'll even bother trying anyone else.
Keep it up! Cheers, Nick
Sunday 03 January 2010
My friend was delighted with her roses. She is undergoing intensive medical treatment and the flowers arrived at a particularly low point so they cheered her up immensely. Thank you for your satisfactory & efficient service.
Saturday 02 January 2010
Just to say thanks again for another beautiful arrangement sent to Mrs Kerr. Flowers and delivery excellent!
Margaret M.
Saturday 02 January 2010
Thank you so much for a great service!! I live in NZ and needed to get birthday presents to my granded in Scotland on New Year's Eve - you were the only online gift provider that I could find who could deliver at short notice. And to be sent an email advising exactly when it was delivered was fantastic. Thank you so much - I'll use you again!!
ps. and the roses are big and gorgeous!!
Lynda
Friday 01 January 2010
Hi,
Flowers delivered and greatly appreciated. Super service as usual.
Regards,
James
