Frequently Asked Questions

 

Ordering

1. Why are Arena Flowers flowers fresher and better value?

2. How do I order flowers on the Arena Flowers website?

3. Can I order by telephone or email?

4. I’m not in the UK.  Can I order flowers to send to someone in the UK?

5. How do I send flowers to someone overseas?

 

Payment

6. Can I pay with cash or a cheque?

 

Security and Data Privacy

7. Is the Arena Flowers site secure?

8. Will Arena Flowers share or sell my private data?


Delivery

9. Do the flowers come in a vase?

10. How are the flowers packaged?

11. Can I send flowers anonymously?

12. Where does Arena Flowers deliver to?

13. What are your shipping/delivery policies?

14. What are your shipping/delivery charges?

15. Can Arena Flowers deliver flowers for me today?

16. By what time do I need to have ordered if I want same day delivery?

17. Can you guarantee delivery on a specific date?

18. Does Arena Flowers deliver flowers on a Sunday?

19. Can deliveries be made to business addresses or hospitals?

20. When will the flowers arrive?

21. What happens if my recipient is not present at the time of delivery?

 

Order Tracking

22. What is the status of my order?


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Customer Feedback

  • Friday, 28 March 2014
    I ordered  the Indoor Luxury Basket for my daughter which arrived in good time and she loved it. She took at photo and I was so pleased that the plants were in such a beautiful condition - healthy and fresh with buds, opening and full blooms on the flowering plants and shiny green foliage on the others. Thank you so much for delivering such a quality gift. Nige H
  • Thursday, 27 March 2014
    Thank you so much for prompt delivery of mothers-day-flowers! My mother in law was over the moon and said they were beautiful. If you've pleased her then you have pleased me! Thanks again Kind regards, Vince E
  • Wednesday, 26 March 2014
    The recipient was absolutely delighted with the bouquet.  She commented on the beauty and variety of the flowers, and was very impressed by the packaging, and that none of the flowers had been bruised in the least, despite the box. An absolute success! Thank you. Terri S



 

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