Frequently Asked Questions

 

Ordering

1. Why are Arena Flowers flowers fresher and better value?

2. How do I order flowers on the Arena Flowers website?

3. Can I order by telephone or email?

4. I’m not in the UK.  Can I order flowers to send to someone in the UK?

5. How do I send flowers to someone overseas?

 

Payment

6. Can I pay with cash or a cheque?

 

Security and Data Privacy

7. Is the Arena Flowers site secure?

8. Will Arena Flowers share or sell my private data?


Delivery

9. Do the flowers come in a vase?

10. How are the flowers packaged?

11. Can I send flowers anonymously?

12. Where does Arena Flowers deliver to?

13. What are your shipping/delivery policies?

14. What are your shipping/delivery charges?

15. Can Arena Flowers deliver flowers for me today?

16. By what time do I need to have ordered if I want same day delivery?

17. Can you guarantee delivery on a specific date?

18. Does Arena Flowers deliver flowers on a Sunday?

19. Can deliveries be made to business addresses or hospitals?

20. When will the flowers arrive?

21. What happens if my recipient is not present at the time of delivery?

 

Order Tracking

22. What is the status of my order?


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Customer Feedback

  • Saturday 5 July 2014
    Thank you so much for the beautiful orchid plant sent to D & D. They looked lovely, blossoming brightly. I would not hesitate to use Arena Flowers again or indeed to recommend your efficient, helpful and polite services. Sincere thanks from Mary S
  • Wednesday 2 July 2014
    This arrangements was delivered in good time on 1 July and received with great pleasure by Jenny. The flowers were in very good condition and stunning! Many thanks. David
  • Tuesday 1 July 2014
    By pure coincidence I received your summer promotion email about an hour after hearing that my daughter had passed her degree with first class honours. Your beautiful flowers are perfect for a celebration. Dianne R



 

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