Frequently Asked Questions

 

Ordering

1. Why are Arena Flowers flowers fresher and better value?

2. How do I order flowers on the Arena Flowers website?

3. Can I order by telephone or email?

4. I’m not in the UK.  Can I order flowers to send to someone in the UK?

5. How do I send flowers to someone overseas?

 

Payment

6. Can I pay with cash or a cheque?

 

Security and Data Privacy

7. Is the Arena Flowers site secure?

8. Will Arena Flowers share or sell my private data?


Delivery

9. Do the flowers come in a vase?

10. How are the flowers packaged?

11. Can I send flowers anonymously?

12. Where does Arena Flowers deliver to?

13. What are your shipping/delivery policies?

14. What are your shipping/delivery charges?

15. Can Arena Flowers deliver flowers for me today?

16. By what time do I need to have ordered if I want same day delivery?

17. Can you guarantee delivery on a specific date?

18. Does Arena Flowers deliver flowers on a Sunday?

19. Can deliveries be made to business addresses or hospitals?

20. When will the flowers arrive?

21. What happens if my recipient is not present at the time of delivery?

 

Order Tracking

22. What is the status of my order?


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Customer Feedback

  • Monday 19 January 2015
    Perfection thank you. From the simplicity of ordering the flowers on your web site, to your feed back and the actual delivery. I congratulate you one hundred percent, much appreciated. James
  • Thursday 15 January 2015
    The sympathy flowers and card arrived as described and were of a very high standard. The Website was easy to use. I would use Arena again and would recommend to others. Thank you Mary
  • Wednesday 14 January 2015
    Just to say a big thank you for your continued excellent service. My daughter was very pleased to receive the flowers and she sent a picture of them to us and they did look lovely. Thank you again. Regards John and Mon



 

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