Frequently Asked Questions
Do I have to pay for delivery?
For many of our international countries standard delivery is available free of charge. However, some of the European countries do charge a delivery fee. Please select the country you want to send flowers to for more information.
Does Arena use its own flowers for international orders?
Sending flowers from the UK to the far-flung reaches of the world doesn’t make sense, as it's not environmentally friendly. So we work with partner florists in your chosen country, which guarantees you get the freshest flowers and the speediest delivery. Our partner international florists are vetted and must meet exacting standards, so a high quality arrangement is assured.
Do the flowers look like the ones in the photos?
As far as possible, yes. However, each country has a different style of floristry and stem availability so the exact shape and style of the finished arrangement may vary slightly.
When will I know if my flowers have been delivered? Does Arena’s usual tracking apply?
We will send the usual order confirmation notifications, once we know your flower delivery has taken place. Naturally, whilst we endeavour to be as prompt as possible, due to time differences and distance delivery, confirmations will not be quite as timely as those confirming delivery of our own bouquets in the UK.
Why are only a few countries available through your service?
We are able to organise flower delivery to most countries; if you call us on 0800 0350 581 or email us at email@example.com we shall do our best to help you. We will be rolling out more countries for international flower delivery over time - if there's a particular country you'd like us to add, please let us know at firstname.lastname@example.org.
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