Frequently Asked Questions
If you'd like to learn more about Arena Flowers, please click here.
Alternatively, you can email us at firstname.lastname@example.org if you have any queries and a member of our team will reply as soon as they can. We try to reply to most emails same day, but this is not always possible, especially during periods of high volume, such as Valentine's Day. We do not recommend that you send your payment details via email, as emails are not encrypted and could be intercepted.
Please note that we do not offer 24 hour customer support. Our customer services hours are 8am – 5pm Monday to Friday, 8am - 2pm on Saturdays. Sunday is our day off!
Security and Data Privacy
- 100% satisfaction guarantee: In the unlikely event of any problems with any order you place with us we will either resend or refund your order.
For further information, please see our comprehensive flower delivery policies pages (//www.arenaflowers.com/flower_delivery), the terms and conditions of use of the site, (//www.arenaflowers.com/terms_and_conditions) and our 100% Satisfaction Guarantee at (//www.arenaflowers.com/satisfaction_guarantee).
Please note - we will notify you by email when have confirmation that your order has been delivered. If you entered your mobile phone number in our checkout, we will also send you a text when the order has been delivered, free of charge.