Credit Crunch Wedding Flowers & the Zen of Recession-proofing Your Big Day

Posted by: Stan - The Dandy FlowerWoman... on June 30th, 2009

real-weddings-flowers-104 Credit Crunch Wedding Flowers & the Zen of Recession-proofing Your Big DayWith our Wedding Flowers hotline ringing off the hook, Judith up to her chin in raffia, and our drivers up at the crack of dawn for early morning Saturday deliveries, the wedding season is now truly upon us at Flowers HQ. With the bustles of brides visiting our wedding team in Park Royal for advice on an almost daily basis, you’d be tempted to wonder whether the recession is really just a figment of the media’s imagination after all…

Although couples are insisting on committing to their 2009 wedding plans, the economic downturn has nonetheless brought with it a whole gamut of challenges for those intending to marry this year. Partner up the recession with the fact that the average cost of a British wedding topped £20,000 for the first time in 2008, shows that deciding when to scrimp and when to splurge on a such a monumental day isn’t going to be easy.

As the wedding season has approached, we’ve seen a significant increase in wedding flower enquiries in recent months, and with those we’re seeing more emphasis laid on price: “We’re looking for something cheap…” , “Could you advise us on the cheapest flowers…” etc. This nature of enquiry can automatically put any florist into defence mode, as any floral designer worth their salt knows that “cheap” is a relative description and doesn’t normally equate for very good (or even appropriate) flower arrangements.

Wedding Flowers on a Budget

If there is a budget involved (see below for more advice on setting wedding budgets), a wedding florist can then easily come up with flower choices and designs that will fall within that budget. According to last year’s figures, the average cost of wedding flowers in 2008 reached £381, accounting for just 2% of the overall average UK wedding budget of £20,000 (Source: Sky News, November 2008). But in most cases, wedding flowers normally take up 10-15% of the final wedding bill - thus proving every wedding is different with an array requirements and preferences.

The task of choosing wedding flowers is a personal, expressive and emotional experience, which is why we always recommend brides drop into Flowers HQ for an informal chat to discuss their requirements in person with our wedding florists, who will source the right wedding flowers for you - not only suiting your pocket but also of exceptional quality too.

Credit Crunch Wedding Flowers

While 10-15% is a good estimate for your wedding flowers bill, you can modify many floral elements to determine the actual amount you will spend on your wedding arrangements. Factors such as whether or not your preferred flowers are in season, the number, size and complexity of the arrangements all influence your final cost estimate.

In economically hard times, creativity comes to the fore, as brides are find ways to spend their wedding budget more wisely, and discovering “cheap” wedding ideas that help them save money. Here are just a few budget-friendly ideas to help you on the way to beautiful, economical wedding flowers that won’t cost you a king’s ransom. real-weddings-flowers-107 Credit Crunch Wedding Flowers & the Zen of Recession-proofing Your Big Day

Easy Peasey. Flowers in season are often less expensive and easier to source. For a list of common flowers for each season, visit our wedding flowers tips page for our guide to seasonal flowers. Don’t forget that flowers over peak / holiday periods such as Valentine’s, Christmas and Mother’s Day will cost more.

Simple things. Because the time taken to create your flowers will be factored into your wedding flowers bill, go for less elaborate bridal flowers which are less labour intensive.  For instance, a hand-tied or free form bouquet takes less time to create than a wired or teardrop one. For extra savings, bridesmaids can carry a single flower in a flower wand instead of a bouquet.

Filler thriller. Use more, cheaper foliage and greenery, baby’s breath, wax flower, soft ruscus etc which will pad out flower arrangements. Use flowery blooms as an accent to the arrangement rather than the main ingredient.

Bargain hunt. Shop around for end of line / discounted glassware in charity shops and budget household stores for vases. This way, for the price of renting / paying deposit on breakages, you can keep, sell on or recycle. The Christmas sale period is the perfect time to purchase candles, fairy lights and other decorations at huge discount.

Let’s go outside. Find a venue such as a park or garden that is already lush and beautiful - a springtime wedding in a garden will require little in the way of floral arrangements, while a traditional church may be breathtaking on its own. Also consider that many venues come ready decorated in the lead up to Christmas, so holding an earl-mid December wedding may provide you seasonal flowers for free.

A problem shared. Find out from your venues whether any other weddings are scheduled for the same day. If the two events can share decorating expenses, you’ll save a lot of money.

Recycle arrangements. If you can’t share your arrangements, transfer the flowers from your ceremony to your reception. Save more money on head table decoration by displaying the bridal bouquets on the head table.

real-weddings-flowers-31 Credit Crunch Wedding Flowers & the Zen of Recession-proofing Your Big DayDon’t Do it Yourself!

Floristry looks easier than it really is, so if you really can’t afford a florist, make sure you find someone with at least some skill and experience with flowers. We can provide flowers wholesale at discount prices for brides wishing to create their wedding flowers ‘in house’, but don’t forget you’ll need somewhere cool to store them safely and keep them fresh.

Making of the arrangements should be left to the very last minute, so best not leave them to a stressed-out, sleep deprived bride-to-be! If you don’t know what you are doing and don’t enjoy working under pressure, don’t try this - even if the temptation of saving some money is far too much to resist!

A good budget compromise would be to ask your florist to create the key arrangements such as the bridal and bridesmaid bouquets which are important to get absolutely right, then purchase additional matching stems for your own vase displays and other ad hoc uses such as buttonholes, hair flowers etc.

Jilted at the Alter?

With sterling still relatively weak against the euro (therefore inflating wholesale prices) as well as diminishing footfall, local independent florists are increasingly falling victim to the economic downturn, leaving distressed brides empty handed for their big day with little time to make alternative arrangements.

If your wedding florist goes bust, first off - don’t panic. Most florists will be able to stock your wedding flower requirements within 4-5 days, depending on how often they visit their wholesalers. If you are based in the London area (and your wedding doesn’t fall on a holiday / event day such as Mother’s or Valentine’s Day) we’ll be more than happy to pick up your order (we get fresh flowers in direct from the Dutch auctions nearly every day).

...and every recession has its victims

In many cases we’ve been known to slash existing quotes, and can sometimes provide wedding bouquets with just a day or two’s notice. So, even with times as they currently are, there are good deals to be found by the frugal bride. If you’re just starting to plan your wedding, our short list of 5 steps to a debt-free wedding might just be of some use…

Easy Steps Towards Recession-Proofing Your Wedding

1. Establish Your Wedding Budget
Choose a reliable method to keep track of all expenditures - there are now lots of websites that offer free budgeting services. If possible, keep your wedding fund separate from your personal accounts, so you can easily determine what’s being spent on the wedding. Don’t forget to call in all those favours: contact old mates, colleagues, family members and even the bloke down the road who you lent that jump lead to last winter, who may be able to offer their services.

No need to break the bank with your wedding2. Wedding Wedding Gifts.
Continuing from the above, barter your way to the wedding you want by asking wedding guests to offer their skills and services as a wedding present. If there’s a hairdresser or keen photographer on your guest list, time to bend their ear and put them to work! Chances are they’ll probably bring you a pressie anyway on the day, too… ;)

3. Beware Hidden Costs
Set aside 5% of your budget for those extras that are bound to sneak in one way or another. If you absolutely cannot exceed £20,000, aim to spend £19,000. When last minute costs such as VAT, fees etc come up (and they will), your reserve funds will save you from debt. Similarly, look out for deals and discount rates often offered during low season, midweek or during the day which can trim significant costs from your wedding bill.

4. Super Skinny Me
Serve three courses instead of five (saving on catering and waistlines). Have two bridesmaids instead of four (saving on dresses). Invite 100 guests instead of 200 (saving on just about everything). If you’re struggling with whom to cut from the guest list, cut out children and anyone you don’t know personally, and you’ll see that guest list rapidly streamline itself!

5. More Wine, Madame?
Don’t crack under pressure of the up-sell! That diamond-encrusted designer dress, the fancy five star hotel suite, the vintage champagne - they might seem like good ideas at the time, and it’s easy to get carried away, but they all add up. It’s important to understand which details are truly most important to you.  Be strong, prioritise what you want beforehand and you’re less likely to face a nasty surprise later.

Similar Posts: If you liked this post you may find our credit crunching post Lessons From Flowers - Tulips & the Economic Crisis interesting as well as our oodles of wedding related posts!!

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10 Lessons We Didn’t Expect To Learn Setting Up Arena

Posted by: Will – Priority Juggler on June 17th, 2009

top-ten-gold 10 Lessons We Didnt Expect To Learn Setting Up ArenaI was recently invited by friend of Arena, Trevor Ginn, to write a guest post for his blog eBay, eCommerce life.  As well as being a blogger, Trevor runs an online baby and nursery shop, Hello Baby and an Internet consultancy, Vendlab.  Naturally, being a sucker for flattery from other webby types, I was happy to oblige.

I tried to avoid the totally obvious and compiled a list of the ten issues (good and bad) that we hadn’t really expected when we set up our little online flower shop nearly three years ago.  If interested, head on over to the post to have a look at the Arena Flowers post. (PS Trevor promises he’ll fix the typos I made shortly!)

If you enjoyed the post, you may also enjoy some of our other posts relating to the early days of Flowers HQ.

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British Heart Foundation – Charity Flowers & Fundraising …Part Deux!

Posted by: Stan - The Dandy FlowerWoman... on May 29th, 2009

BHF logoRegular readers of Flowers …uncut will already be well aware of our occasional support of charities and good causes as well as the launch of the Arena-powered Cancer Research UK flower shop earlier this year.  Cancer Research UK and flowers make a great fit, especially around Mother’s Day and  the “Race For Life” (we’re currently sending out flyers for the Race with all Arena and Cancer Research UK orders and you should all join in!).

No sooner had we announced the Cancer Research UK site than we received a call from the UK’s favourite heart charity, the British Heart Foundation, which had been on the look-out for something similar to support its own fund raising efforts.

We were more than happy to oblige, especially given our previous happy experiences working with the BHF around Valentine’s Day and the good fit of hearts and romantic flowers.  So we put our creative hats on and got to work with the lovely ladies in the BHF marketing team to create a BHF Flowers website that reflects the established brand and messaging of this popular charity.

BHF Flowers Website

As with our Cancer Research UK partnership, 20% of the gross order value (excluding any delivery costs, which we seldom charge anyway) is donated to the British Heart Foundation, plus 100% of any donation amount (you can add a donation in checkout).  We’re working on ways to allow gift aid too.   To find out more about how we work with the UK’s leading charities, and how we can afford to donate a such a significant amount from each order, check out our blog post announcing our work with Cancer Research UK.

And in the future? Whilst we could do loads and loads of these partner charity sites, we’d prefer to keep the offer narrow and relevant to our flower and gifting business so there are unlikely to be many more (if any!).  But what is certain is that we’re very proud to be working with two of the UK’s most worthwhile charities.  Please show them your support too!

If you found this post interesting, you might also enjoy our other posts about good causes and fund raising and you might also enjoy our posts about ethics and the environment.

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Allergy Sufferer? No-se Problem With Our Top Tips & New Artificial Flowers!

Posted by: Stan - The Dandy FlowerWoman... on May 26th, 2009

Mind the rough there, Tiger!A quick ‘Pop Quiz’ for you: What do Jon Bon Jovi, Kate Winslet, Cameron Diaz, Steffi Graf, Jodie Foster and Tiger Woods (pictured, right) all have in common? Apart from probably having a few bob to their names, they are all reported to be famous hay fever sufferers and/or allergic to flowers.

With an estimated 20% of the UK population suffering from hay fever this summer, watch any weather report from now through to September and you’ll see the emphasis increasing on the ‘Pollen Count’ as the allergy season progresses and airborne allergens attack their hypersensitive victims. We all know somebody who suffers from hay fever, and you may even have thought twice about buying flowers for them over the years.

But why should a seasonal dose of rhinitis stop you from receiving or indeed sending flowers? Truth is, if their allergies are particularly severe, many flowers are going to affect the recipient negatively but, in general, the more dangerous flowers are the ones with the most pollen. So a good guideline for sending flowers to a someone who may potentially explode into an itching, weeping, snotty mess is to avoid choosing flowers that have visible pollen.

Britney getting down with the flowersFlower No-No’s(e)

Asiatic and Longiflorum Lilies are some of the most dangerous flowers for allergy sufferers, as parts of them are covered in powdery pollen. Songstresses Tina Arena and Britney Spears (pictured, left) are both alleged to have a lily allergy.  As the story goes, knowing of her allergy,  chart rival Pink once sent Britney a bouquet of lilies when they were feuding.

However, Lilies can be a good choice for allergy sufferers, as it is easy to simply remove the stems of pollen from each flower. Just try to find a non-allergic chum to do this particular job, as it will probably have the most robust nose and eyes and running at the earliest opportunity!

Another type of flower that is particularly bad for allergy sufferers is tree flowers / blossom. When choosing a spring flower arrangement, be careful not to include almond, cherry, apple, or any other kind of tree blossom.

Top Flowers for Allergy Sufferers

 Allergy Sufferer? No-se Problem With Our Top Tips & New Artificial Flowers!Andrew, our Head Florist here at Flowers HQ recommends chrysanthemums and gerberas, with new hybrids coming onto the market bred so that the parts of the flower that used to produce pollen now produce extra petals. But watch out for regular chrysanthemums and daisies as they can be highly allergic.

Another great choice for the allergy sufferer is roses. Not only are roses the most popular cut flower to send, modern roses used in floristry don’t have much of a negative effect on allergies.  Allergy Sufferer? No-se Problem With Our Top Tips & New Artificial Flowers!The reason for this is that their pollen is too large in size to be able to become airborne and truly infiltrate the respiratory system. To allergy-proof your bouquet arrangement, choose roses with little or no smell as these will contain the least pollen.

One of the best kinds of flowers for allergy sufferers are orchids and exotic flowers. Very few types of orchids cause any pollen-related allergies, and so are quite safe for those allergic to most flowers. It is important to note, though, that some orchids may cause a slight skin rash on sensitive individuals.

If in doubt, do contact us first before placing our order.

Hypo-Allergic Wedding Flower Tips

Traditional bridal gowns don’t normally include pockets for hankies, so the last thing a bride needs are snail trails up her lace sleeves from a runny nose. If the bride or groom is known to suffer pollen allergies, here are some simple tips to keep in mind when choosing wedding flowers which will help minimise hay fever symptoms:

So no wandering through fields on your wedding day!

  1. Wedding Venues
    The best strategy is to avoid airborne allergens completely by holding your wedding ceremony indoors during the peak allergy season, especially if the main culprits are tree and grass pollen. So, no posing around in country meadows for those arty post-ceremony wedding photos, then!
  2. Wedding Flowers
    Allergies to flowers are mainly due to their pollen count rather than fragrance.  Flowers begin to release pollen due to the aging process, so using Arena Flowers, the freshest flowers available, will prevent this problem. As for bridal bouquets, buttonholes, and other wedding flower arrangements, there are many flowers that don’t trigger severe allergies (see above for some suggestions).
  3. Other Wedding Day Triggers
    Although many people may not realise it, hay fever symptoms do not always come from allergic reactions, but instead can be caused by everyday non-allergic triggers — and not just during the allergy seasons but at any time of the year.  So beware of perfumes and hairspray, sudden changes in temperature and even cooking odours.

Six artificial red roses making their Arena Flowers debutAllergy-Free Artificial Flowers

If you want an absolutely 100% allergy-proof alternative for hay fever sufferers, then artificial flowers are the product of choice. No-nonsense and low maintenance, we are pleased to announce the launch of our new Artificial Flowers section added to ArenaFlowers.com — due to popular demand.

We will be adding more flowers to this section throughout the year, so let us know which artificial flowers you would like to see in the future.

Click to see our full range of allergy-free artificial flowers.

By following some of these simple guidelines, we hope you enjoy a pain-free summer this year, and don’t forget to consult a GP or pharmacist if symptoms persist!

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Comedy Chocolate VI - Walk Like An Egyptian

Posted by: Will – Priority Juggler on May 19th, 2009

As regular visitors to this blog may know, when we go on holiday we try to bring back some silly chocolate from where we’ve been. So, amongst other things, we’ve had “Cowboy” chocolate from Houston, Texas, a chocolate Eiffel Tower (from, erm, Paris) and various other “amusing” confectionery.  It’s been a while since the last such post (all work and no holiday makes Jack a dull boy), but we now have an Egyptian version.

Sadly, I couldn’t find a pyramid or a sphinx made of chocolate, presumably because the Egyptians design their confectionery around good taste and what sells, rather than around the desires of idiotic British tourists looking for the most stereotypically shaped edibles possible.  However, they do make “Cuttlefish Flavoured Crisps”, which the team reported as tasting “surprisingly good”.  In this photo they’re being held by Henrique, one of our CS team who has been manning the phones and keeping us all amused at Flowers HQ for just over a year now.

Henrique-cuttlefish-crisps

Having failed to get comedy Egyptian chocolate, at least I was able to get some very tasty Baklava with an Egyptian motif to share with the different teams and here you see Stefanie with CS’s box.

stefanie-baklawa

Stefanie is a bit of a polymath, not only working on customer services for our English websites, but also answering calls from our German website, Arena Blumen.  In addition, Stefanie speaks fluent French and is currently helping translate our site for the forthcoming launch of Arena Fleurs (website still under construction).  Impressive stuff!

That’s it for this episode of comedy chocolate (find V, IV, III, II and I here).  Over and out!

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Put a date in your diary with Arena Calendar Reminders

Posted by: Samwise of the front end on April 27th, 2009

I like gadgets and as such love our Arena ‘toys’.  As the subject for this post is centered around our latest toy I have been charged with telling the story.Arena Flowers Calendar Reminders

Something that I think I should clarify at this juncture is the definition of a ‘toy’.  We are a florist not a toy shop so by toys I mean something that is a fun addition to our flowers and which in particular makes use of the cool possibilities that the Internet has to offer.  Here at Flowers HQ we strive to be at the cutting edge in everything we do and to maintain that position we feel it is important to be as innovative as possible with the user experience.

To date this strategy has meant that we have built many fun (but useful) accessories that are used on and off our site every day.  These “toys” allow our customers to format the way their message appears on the message card and to include a glossy photo or video message to send to the recipient.  Customers are notified by text for free as soon as their order has been delivered.  Visitors who don’t want to send real flowers can send virtual flowers using another fun toy we’ve built, our free Facebook “Flowers & Fun” application.  And if you want someone to send flowers to you, you can “send a hint” from the product page (anonymously or not, the choice is yours!).

And so to our latest toy…

Read more about the Arena Calendar Reminders service

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Mothering Flowers for those Mother’s Day Sundays

Posted by: Stan - The Dandy FlowerWoman... on April 23rd, 2009

 Mothering Flowers for those Mothers Day SundaysWe’ve been a little quiet on the blog front this past few weeks - call it a little blog break while we recovered from the excitement of serving sumptuous fresh flowers to the nation’s romantics on Valentine’s Day, then just a few weeks later, creating the perfect Mother’s Day bouquet arrangements for mums, grandmas and godmothers across the UK.

But it doesn’t stop there, it is actually only Great Britain, Ireland and Nigeria that celebrate Mother’s Day on the fourth Sunday of lent and, in fact, most of our international cousins consider May to be the month of Mothering Sundays with the most popular date falling on the second Sunday of May.

It is generally believed that Mother’s Day is celebrated internationally around the world on a variety of days through the year because the event has a number of different origins. For instance, in Iran the day originally commemorated the birthday of Fatima, Muhammad’s daughter. In Canada, Mother’s Day was introduced in the mid-19th century as a call to unite women against war.

Perhaps one for the mothers of Canada?!

With our burgeoning portfolio of European ventures in the guise of Arena Bloemen (Netherlands), Arena Blumen (Germany), and Arena Bloemen Belgium, as well as our international flower delivery service, our development team now consider Arena mums all year round, not just for Mother’s Day.

To help them, and you, here’s a comprehensive list of the countries we serve, and their respective Mother’s Days for the next twelve months…

May 3rd: Hungary, Lithuania, Portugal, Spain.

May 8th: South Korea (Parents’ Day)

May 10th: USA, Aruba, Australia, Austria, Belgium, Belize, Bermuda, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Estonia, Finland, Germany, Greece, Honduras, Hong Kong, Iceland, Italy, India, Jamaica, Japan, Latvia, Leichtenstein, Malaysia, Malta, Netherlands, New Zealand, Pakistan, Peru, Philippines, Puerto Rico, Singapore, Slovakia, South Africa, Sri Lanka, Suriname, Switzerland, Trinidad, Taiwan, Turkey, Ukraine, Uruguay, Venezuela, Zimbabwe.

May 15th: Paraguay. Mothering Flowers for those Mothers Day Sundays

May 26th: Poland (”Dzień Matki”).

May 27th: Bolivia.

May 30th: Nicaragua.

May 31st: Dominican Republic, France, Mauritius, Morocco, Sweden, Tunisia.

June 14th: Luxembourg.

June 28th: Kenya.

August 12th: Thailand.

August 15th: Antwerp Province (Belgium), Costa Rica.

October 12th: Malawi. Mothering Flowers for those Mothers Day Sundays

October 14th: Belarus.

October 18th: Argentina.

December 8th: Panama.

December 22nd: Indonesia.

Between 30th January - 1st March: Israel.

February 2nd: Greece.

February 14th: Norway.

March 8th: Armenia. Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Moldova, Montenegro, Romania, Russia, Serbia, Ukraine.

March 14th: UK, Ireland.

March 21st: Bahrain, Egypt, Jordan, Lebanon, Saudi Arabia, United Arab Emirates, Yemen

March 25th: Slovenia.

April 7th: Armenia.

If you enjoyed this post and would like to know more about Mother’s Day, check out Will’s rather excellent blog post on the moon’s influence on when we celebrate Mother’s Day in the UK.

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£50 Free Flowers Monthly Newsletter Winners - They DO Exist!

Posted by: Will – Priority Juggler on March 9th, 2009

We quite often get asked “So, does anyone ever win that free newsletter competition or is it just a fake?”.  The answers are “Yes, every month!” and “Absolutely not!”.  We typically send one “postcard” email and one full newsletter every month (Mother’s Day flowers edition going out tomorrow).  In the newsletter we announce the winner of that month’s free order up to the value of £50.  We think this is the right mix of driving business without being pushy (previous newsletters and postcards can be seen here).

Of course, some people aren’t subscribed to our newsletters so don’t ever get to see the winners . As a result, in future we’ll be putting the winner on the blog too.  But in the meantime, we thought we’d show all of our previous lucky newsletter winners.  So here we go:

May 2009 - Paul M from Coatbridge, Scotland

No picture received. Boo!

April 2009 - Kalsoom from Birmingham

090309winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!“My first order with Arena Flowers was back in December for some Grand Prix roses for my partner’s birthday,” Kalsoom told us on learning of her win.
“He absolutely loved them, and surprisingly they are still standing - albeit dark and crinkly - two months on. It’s a fantastic service I recommend to anyone in the world.”

March 2009 - Pippa who lives in Antigua, West Indies

090331winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist! On being told of her win, Pippa tells us “I find the Arena flower service an excellent way of keeping in touch with my mother, who sadly had a stroke over ten years ago, and has not been able to speak since, so no chance of chats on the phone unfortunately. She loves flowers, and this is a wonderful way of brightening up her life.”

February 2009 - Doreen from Guernsey

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

January 2009 - Linda W from Leeds

090105winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

December 2008 - Sharon from Plymouth

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

November 2008 - William A from Surrey

november-winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

On being told of his win, William sent this message: “Arena Flowers provides a first-class service. Completely reliable, you always deliver that WOW factor with your amazing bouquets, and I’m a big fan of the easy-to-use web site too. Thank you, Arena Flowers!”

Oooh, you’ll make us, blush, William. Thanks for the great feedback. We appreciate it!

October 2008 - Andrew W from Surrey

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

September 2008 - Carlos M from Northumberland

No picture received. Boo!

August 2008 -Trish N from Sheffield

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

July 2008 - Melanie S from Haywards Heath

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

June, May & April 2008 - Kirsten L from Surrey, William N from Essex & Mark S from Worcestershire

Photo FAIL! Actually, this was our fault as we only picked winners really close to the deadline so no time to get a picture!

March 2008 - Jacqui M from Blackpool

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

February 2008, January 2008 & November 2007 - Siobhan M from Edinburgh, Kathleen from London & Michael B from Canada

No photo.  Sometimes customers don’t want to be in the newsletter, out of shyness…or maybe their partner might want to know who they’ve been sending flowers to! (NB not suggesting that that was the case with these two anonymous winners, but it does happen! Don’t worry, our lips are sealed!)

December 2007 - Mo from London

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

October 2007 - Philip O from oops, we forgot to ask.

october_winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

Philip also apologised that he only had this rather serious work photo to hand!

September 2007 - Steve U from oops, we forgot to ask again!

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

August 2007 - Mark H from hmmm. Again we didn’t ask. Maybe we only started asking in December 2007

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

Mark was kind enough to write back as soon as the flowers were delivered, saying:

“The flowers you delivered to Alicia yesterday were simply breathtaking (Alicia’s own words) and so thank you once again for a fantastic job.”

Thanks, Mark!

July 2007 - Jennifer H

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

Jennifer said this: “I’m really thrilled to have won – all of the flowers I’ve ordered in the past have been absolutely fantastic, I’m just so excited that I actually won!   It’s my parents’ wedding anniversary next month and I was planning on ordering them some flowers anyway so it’s perfect timing too! My Mom really loves roses and gerberas so I’ll probably get something bright and cheery along those lines! Thanks again!

Thanks, Jennifer!

June 2007 - Claire D

Claire-Donohoe £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

April 2007 - Estanis M from London

estanis-GABRIEL £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

March 2007 - Danuta R

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

January 2007 - Matt H

winner £50 Free Flowers Monthly Newsletter Winners - They DO Exist!

And finally, from our first ever newsletter, we had the following:

Christmas Winners
Every time we send a newsletter, one of our subscribers gets a free order worth up to £50. As it’s Christmas, we got a bit carried away and decided to choose three winners this time round, just for the fun of it. Congratulations to this month’s winners:

David W is sending his mother a Bright and Cheery bouquet and half a bottle of champagne for her birthday. Emma D is tempted by our Vincent de Valloire white wine to go with a Christmas arrangement. Stephanie H hasn’t decided what to send yet; maybe this email will help her choose!

So that’s the lot!  They really exist and they’re always very happy to win the prize.

If you want to sign up for the newsletter, click here (it’s free and there’s no obligation to buy).  You never know, you could be the next lucky winner; and if you’re not, you’ll just get exclusive discounts and other offers and news direct from Flowers HQ.  Right.  Enough of the sales talk.

Thanks for reading and thanks to all our winner for sending in their pictures!  Next stop: Mother’s Day!

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Going Red for the National Heart Month: Arena Flowers in Support of British Heart Foundation

Posted by: Adarsh – Search engine battler on February 25th, 2009

bhf-banner Going Red for the National Heart Month: Arena Flowers in Support of British Heart FoundationIf you’ve missed Valentine’s Day and forgot to send flowers from our exclusive Valentine’s range, here’s another chance to heal hearts; by supporting British Heart Foundation’s “Red for Heart” Campaign. After all, February is not just a month of romantic messages, but also the National Heart Month.

Like last year, when we did the BHF Valentine’s Appeal, we are keen on giving our customers an opportunity to support BHF, the nation’s heart charity, dedicated to saving lives through pioneering research, patient care, campaigning for change and by providing vital information.

Every year, approximately 200, 000 lives are lost to heart and circulatory diseases. BHF is aiming to raise funds to prevent lives being devastated from heart diseases and relies entirely on charity to make a difference to people’s lives.

You have a couple of days more to go red this month and show your support for the British Heart Foundation’s Red for Heart Campaign by visiting here. They have plenty of information on how you could go red and help them fight heart diseases.

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Pictures For A Postcard II - Valentine’s At Flowers HQ

Posted by: Adarsh – Search engine battler on February 19th, 2009

It’s nearly a week since Valentine’s Day and like previous years, this year too was manic with customers rushing to send flowers to their loved ones. Despite all the economic gloom and the discomforting worries about how we would compare our sales to previous years, sales were surprisingly strong adding to the notion that love conquers everything. It seems like the Cupid’s arrows were right on target and fortunately for us, we were well equipped to counter the minor irritants such as combating fraudulent orders, managing an external fleet of drivers & couriers, and responding to customer queries and concerns to ensure that flowers were delivered to recipients on time. Without delving too deep into numbers, we can assure you that there were many more happy hearts receiving flowers sent from Arena Flowers Valentine’s range.

Last year, post Valentine, we had showcased behind the scenes activities of the hardworking team of flower fanatics at the Flowers HQ, but thanks to the new micro-blogging / social networking phenomenon called Twitter, everything was posted in real time this year. It was definitely fun posting pictures from phones when loading flowers to the delivery vans and driving to deliver them. Anyway, to cut the story short, for all those who didn’t follow us on Twitter, here’s a photoblog of the team, flowers, vans, and more…republished from what was posted on Arena Flowers Twitter Account.

i-love-you-balloons Pictures For A Postcard II - Valentine’s At Flowers HQ

In the beginning there was love…and balloons

arena-flowers-willy-wonka Pictures For A Postcard II - Valentine’s At Flowers HQ

Our very own Willy Wonka…Bill Keeling, MD, Prestat Chocolates, our exclusive chocolates partner

arena-flowers-david-goliath-delivery-vans Pictures For A Postcard II - Valentine’s At Flowers HQ

David and Goliath getting ready for the Valentine duel…Arena Flowers Delivery Van -Vs- our delivery partner’s truck

arena-flowers-love-machine Pictures For A Postcard II - Valentine’s At Flowers HQ

The Arena love machine kicks in, but let us not forget those with a birthday.

arena-flowers-love-in-the-air Pictures For A Postcard II - Valentine’s At Flowers HQ

Love is in the air. Roughly 8′6” in the air.

arena-flowers-prestat Pictures For A Postcard II - Valentine’s At Flowers HQ

Blast from the past - From I Love You Balloons to Heart of Chocolates

arena-flowers-valentines-the-one Pictures For A Postcard II - Valentine’s At Flowers HQ

The One - The flower arrangement we mean…

arena-flowers-love-everywhere Pictures For A Postcard II - Valentine’s At Flowers HQ

And love is all around us…

arena-flowers-fraud-fighters Pictures For A Postcard II - Valentine’s At Flowers HQ

Fraud Ninjas…

arena-flowers-assembly-line Pictures For A Postcard II - Valentine’s At Flowers HQ

Men (& Women) at work…The Arena Flowers Assembly Line

arena-flowers-apple-macs Pictures For A Postcard II - Valentine’s At Flowers HQ

Fighting Fraud With Apples

arena-flowers-delivery-partner Pictures For A Postcard II - Valentine’s At Flowers HQ

Trailer Attack at the Flowers HQ

arena-flowers-delivery-boxes Pictures For A Postcard II - Valentine’s At Flowers HQ

Nick and the Boxes of Love

arena-flowers-will-co-pilot Pictures For A Postcard II - Valentine’s At Flowers HQ

Be My Valentine - Will & his Co-Pilot

That’ll be all unfortunately, although we have plenty more on our Twitter account. If you liked our team and our flowers, please feel free to read our previous Valentine’s day post here. In case you are already on Twitter, and have been unaware about our Twitter account, please follow Arena Flowers here.

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8 Tips For A Credit Crunch Valentine’s Flower Delivery

Posted by: Will – Priority Juggler on February 4th, 2009

The big day is just round the corner and, given the “interesting” economic environment we find ourselves in, we thought we’d share a few top tips to help Valentine’s Day lovers get the most out of their money and avoid some obvious pitfalls.

  1. What does she actually want? A survey by a US florist found that 76% of women didn’t want red roses for Valentine’s Day.  The favoured option was a mixed bouquet, apparently.

    If only Rock Hudson had known...

  2. Make her look good - send flowers to her at work: Valentine’s Day is on a Saturday this year.  That’s handy for us flower people (less traffic for our drivers) and for couples (as they can spend the whole day together).  On the other hand, part of the the fun of sending Valentine’s flowers is the girl (or boy!) receiving them at their workplace and being the envy of their colleagues.  There are definitely brownie points to be won with a lucky Friday 13th workplace delivery.
  3. Save money part 1 - Avoid red flowers: Prices for all red flowers jump for Valentine’s, irrespective of the flower variety.  Pink flowers’ prices also go up, but not by nearly as much.  Other colours are far more reasonable - a white rose bouquet, for instance, symbolises young love so is entirely appropriate to send on Valentine’s and our mass of white roses is far more affordable than the mass of red roses.
  4. Flowers don't have to be red to be sexy...Be fun - laughter is the best aphrodisiac: Add a photo in our checkout and we’ll print it and send it with your flowers.  You can also record a funny / romantic Valentine’s video message to send to the object of your desire.   Lots of people make their flower deliveries more personal using these low cost but high impact options. After all, they’re trying to outdo the other suitors who are probably just sending champagne, chocolates, balloons, teddies or maybe an “I Love You” card (you can send all such gifts with Arena too, of course).
  5.  8 Tips For A Credit Crunch Valentines Flower DeliveryAll red roses are not created equal: Our red roses are, frankly, better than 99% of red roses out there. Not boasting, just being honest really.  They are long-stemmed, Grand Prix red roses. They come from one of the top three rose growers in Holland.  They’re not the cheapest.  But they are very very good.  We totally understand that some people don’t want to spend that much on roses, hence suggesting alternative Valentine’s flowers (see next tip) and gifts. But, if you absolutely, positively must have red roses, then ours are the best. We’ve bought a lot fewer this year (60% less than last year) and we agreed a deal way in advance in order to get a great price.  When the stems we’ve bought run out, they’ve run out.  That’s it.  We aren’t going to buy any more.  We expect our red roses to have sold out by by the 11th or 12th Feb after which time, we’ll only be selling other varieties of flowers. Beware cheap roses - average vase life of 3-4 days
  6. Save money part 2 - Avoid roses altogether: Red roses prices go through the roof for Valentine’s, with the price of a red rose stem often increasing by 500%.  Whilst other varieties also rise at this time, you will get a far better deal if you buy an arrangement featuring a different variety, such as a pink lily bouquet or a 100 tulips bouquet (100 tulips for less than 24 red roses makes a lot of economic sense, plus the tulips will grow in the vase and create an amazing effect over the following days).  Alternatively, keep the number of red roses in the arrangement low, as in our Valentine’s The One.
  7. You get what you pay for, so be careful: “If something sounds too good to be true, it probably is.”  If you buy supermarket flowers, you’ll get supermarket flowers.  If one of our competitors sends you an offer for a dozen red roses for £20 including delivery (which some are doing), then read the small print.  They probably won’t guarantee the day of delivery (not ideal for Valentine’s!) and the rose heads are likely to be the size of a half-eaten M&M.  There are lots of other marketing ploys out there plus the big relay companies charge hefty commissions too.  We avoid any of that rubbish and just focus on doing a great job and saving costs for customers wherever we can.

    Small flowers are only suitable for small mammals...

  8. Wow her in the kitchen: Our friends over at Jamie Oliver’s site have put up loads of good ideas for Valentine’s meals and home cooking and thoughts on how to get round credit crunchiness.  We suspect turkey twizzlers won’t be on the menu though. Or, if you like being all web 2.0 and user-generated, you might want to head over to MyDish.co.uk, a friendly site for food ideas and recipes (you could even win some Arena Flowers there).
  9. Bonus 9th tip - Send a hint: If you’re expecting flowers or gifts from someone and don’t want them to send you the usual rubbish, then send them a hint.  There’s a “Send a Hint” button on every product page which allows you to send a snazzy email with a picture of the flowers you want plus your message. You can choose to send the hint anonymously or add your name.  If do send anonymously, be prepared for a nasty surprise - your partner might send the flowers to their other girlfriend/boyfriend!

Hope some of that was helpful and or interesting.  Now it’s up to us to get down to work and get ready for the big day.  It’s going to be unbeliveably busy - here are some pics of Flowers HQ at Valentine’s 2008.  We’ll add some more pics once the big day has been and gone!  Hope Valentine’s goes well for you!

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A Valentine’s Arena Wedding Flowers Roadshow

Posted by: Stan - The Dandy FlowerWoman... on January 29th, 2009

The Arena Weddings stand at the Think Pink Wedding ShowThe Arena Weddings arm of Arena Flowers has been around for just over a year now, and what a better way to celebrate our first twelve months than to take some examples of our beautiful fresh wedding flowers on the road.

The enquiry from Marika, organiser of the Think Pink Wedding Show came late in the day last week to see whether Arena Flowers may be interested in exhibiting last minute. Apparently, a couple of other London florists had let her down at the eleventh hour, and the show was left conspicuously missing wedding flowers from the burgeoning list of exhibitors for the show in Raynes Park, south west London.

Andre putting the final touches to the Sweet Avalanche bridal bouquet

Our florists were more than happy to rise to the challenge, and Judith got her thinking cap on while I started knocking together some promotional literature. With the flowers arriving freshly picked from Holland very early Saturday morning; our wedding florists Judith, Andrzej and Paulina got to work at the crack of dawn to create not one but four beautiful wedding bouquets for the show, as well as three coordinating buttonholes, two table arrangements and a gorgeous cascading tall vase display.

Pawlina and Judith in the final (bouquet) throws...

Once completed, the next challenge was to very carefully pack the wedding flowers so they weren’t damaged in delivery. With two drivers and an anxious florist overseeing the operation, it was a real eye-opener to see that as much care and strategic planning go into the delivery as do with the actual creation of wedding flowers!

Richard and Jacek carefully pack the wedding flowers for transit

Leaving just after 9am, it was straight to Raynes Park in the van with our rather lovely driver Jacek who put up with me in the passenger seat as I tried to prepare best I could for the unknown! On the way through Barnes I spotted a heron stalking the Barn Elms football pitches, just a few feet from the busy thoroughfare - wasn’t expecting that…but it kind of reminded me of my mission - a lone stalker, drawing in those brides to my lair of sumptuous wedding flowers!

Met with a huge bottleneck queue of cars and vans outside the venue, we made the decision to quit the extraordinary wait and frantically carry our booty the final 100 yards, heave them up the vast stairs (no lift!!!) and set up our pitch for the day with just an hour to spare before the doors opened to the public.

The Arena Flowers stand at the Think Pink Wedding Show

As soon as the show started, the event was packed with excited brides-to-be, mums, fiancées, bridesmaids and other womenfolk eagerly sourcing wedding garb and accoutrements from start to finish. Located right next to the entertainment, we found ourselves in a prime spot and, although a little deafened by the steel band (!!), the Arena Weddings stand was kept populated by interested parties and potential clients throughout the day. There was also the odd glass of plonk to entice visitors to my side of the ‘pond’…later polished off by me and a few other dry-of-mouth wedding suppliers located nearby.

The event seemed to go quickly and I was particularly pleased with the interest our wedding flowers arrangements generated, especially as this was pretty much new territory for us and a few miles out from the comfort zone of Flowers HQ! With online enquiries already coming in off the back of our first event, I am confident that we may be returning to the London Wedding Show circuit again soon - but perhaps with a bit more advance notice next time!

Interestingly, there were two common questions asked by visitors to the show: ‘Are they real flowers?’ and ‘How can I keep my wedding flowers budget down?’. To answer the first question, yes - all our flowers are real (maybe some of our flowers look just too perfect!), fresh and - wherever possible - ethically sourced. As regards budgeting for your wedding flowers, that’s for my next blog post - coming soon!

Designer wedding flowers for a designer bride!The wedding flowers on display at the Think Pink Wedding show last Saturday were: Amnesia roses, Cool water roses, Schwarzwalder calla lilies bridal bouquet (from £65), guest table arrangement (from £50) and buttonhole (from £7.50); Cool water roses, Limbo roses, Sea holly / thistles bridal bouquet (from £65); Sweet Avalanche and Sea holly bridal bouquet (from £65) and buttonhole (£7.50); Orchid cascade bridal bouquet (from £120), vase arrangement (from £26) and buttonhole (£7.50); and large mixed vase display including while lilies, pink mini gerberas, sea holly, sweet avalanche roses, limbo roses, carnations, and completed with soft ruscus and bear grass (from £80 plus vase hire).

Click here for a quick movie of the Arena Flowers stand at the Think Pink Wedding Show

If you enjoyed this post, you may want to check out our recent blog post on Winter Wedding Flowers, or learn more about our team of dedicated Wedding Florists or perhaps see how Arena Weddings began, with Jackie’s original blog post!

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Online & Offline - Where Telly Meets The Web

Posted by: Guest Editor - Pascale Perry on January 27th, 2009

Following up from her previous well-received guest post, we asked Pascale, friend of Arena and online marketing guru, if there was another topic she fancied sharing her thoughts on.  Sure enough, there was.  So here’s a very interesting discussion of how the web and TV and other media are getting increasingly intertwined and changing the way clever marketers get us to buy from them.  It’s certainly given us some food for thought for various partnerships we’re currently negotiating.

Search doesn’t occur in a vacuum

It’s a very familiar concept for marketers that no marketing channel (offline or online) works independently from another.  Exposure to advertising in print, television and radio commonly results in online traffic and of course, online search.  Offline push, online pull.  A survey by iProspect, 2007 showed that 67% of respondents searched online as a direct result of exposure to an offline marketing channel.

Whilst the concept is familiar, the potential benefit of the search demand created by offline advertising isn’t always harnessed effectively online by marketing departments or agencies and it is worth considering search behaviour when engaging in any offline marketing.

Using search prompts in offline campaigns

Increasingly, companies and organisations recognise this relationship and attempt to guide the consumer by encouraging them to “search online for [brand/company/campaign]” within the advertising campaign, rather than listing a long and often forgettable URL or telephone number.  Government campaigns have been doing this for some time – for example, Direct.gov’s Act on Co2 campaign in 2007, in which consumers were prompted to “search online for ‘act on co2’” in all the offline media.

The public duly responded, and there was a large increase in searches for the term “act on co2” (below is a screen shot from ‘Google Insights for Search” showing search interest for ‘act for co2’ between October 2006 to Jan 2009).

Act on CO2

Read More About Online & Offline Marketing's Evolution

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Arena Flowers! Princess Diana’s Wedding Dress! And all for Charidee…

Posted by: Stan - The Dandy FlowerWoman... on January 24th, 2009

Just three good reasons to mosey on down to the David Lloyd Health & Fitness Club in Raynes Park, South West London today (Saturday 24 January) where yours truly will be exhibiting the floral fineries of our rapidly growing wedding flowers arm Arena Weddings at the Wear It Pink Wedding Show.

On display will be some of Judith (one of our award-winning florists)’s beautiful floral work especially created for this very special wedding fair in aid of Breakthrough Breast Cancer. The arrangements have also been designed with seasonal, ethically sourced flowers and take into consideration today’s tough economic climate, which has had an impact on wedding budgets up and down the country this year.

We at Arena Flowers want to make sure every bride feels like a princess without breaking the bank on their wedding flowers, making us the first choice for wedding planners throughout London and the South East. So it’s no wonder we’re fast becoming one of Cosmo Bride’s favourite stockists!

And talking of princesses and the glossies, come along to the event and you will also get the chance to view a stunning private collection of vintage wedding dresses dating from Victorian times, including a sample from Princess Diana’s iconic wedding gown.

Come join the fun from 11am-4pm. Entry fee is just £1 - which goes direct to Breakthrough Breast Cancer - and kids go free, so no excuses if you’re in town!

Wear It Pink Wedding Show
David Lloyd Health & Fitness Club
Bushey Road,
Raynes Park
London SW20 8TE
Click for directions

Full report with piccies to be posted next week - but if you need an immediate wedding flower fix, check out this post, this post or even this post about sourcing flowers for gothic wedding bouquets. Bride-tastic!

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I’ve Lost My Job To A Space Hopper

Posted by: Will – Priority Juggler on January 21st, 2009

img_0469 Ive Lost My Job To A Space HopperI’m off on another trip to chilly Holland tomorrow (though it won’t be quite as cold as it has been) for more Valentine’s related floweriness.  So I had a lot to finish up this evening and I was last to leave the office.  As I went to lock up, something sitting on the corner of my desk caught my eye. It was a Christmas present from my mother; a Space Hopper. I must admit that as it has sat on my desk over recent weeks I’ve occasionally wondered why my mother (Jackie) bought me, her 33 year old son, a present designed for, erm, children.

But then I remembered that Jackie, also our head of CS and the voice at the end of the telephone, is  familiar with my strategic planning ability and the level of my management expertise.  She clearly realised that on my occasional trips to Holland, the Space Hopper would make more than adequate replacement for me and would fill my shoes with ease. So, I duly inflated it and installed it in my chair, ready to take over my duties in my absence.

Here is the sight that will greet Sam, Stan and Adarsh tomorrow morning as they walk into the office. Hopefully it’ll raise a laugh to start their day off.  Either that or they’ll think I’ve gone totally insane and / or become as cringeworthy as David Brent.  Or maybe they won’t even notice the difference.

trimmed Ive Lost My Job To A Space Hopper

img_0467 Ive Lost My Job To A Space Hopper

My biggest concern is that the Space Hopper might do a better job than me and I’ll get made redundant. :-|

PS And for those that are wondering, no, I haven’t touched a drop!

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Cancer Research UK - Charity Flowers Fund-Raising Partnership Launches!

Posted by: Will – Priority Juggler on January 20th, 2009

blue_cruklogo Cancer Research UK - Charity Flowers Fund-Raising Partnership Launches!As trailed a little while ago in our New Year’s resolutions post, I’m pleased to announce that we went live with a new website yesterday, in partnership with Cancer Research UK, the UK’s leading cancer research charity.  The website, the Cancer Research Flower Shop, allows flower lovers to send all of our flowers and make a donation to UK’s favourite charity at the same time.  In an “FAQ” format, here are the key points:

cancer-research-flower-shop-homepage

How Does It Work?

It’s pretty simple really.  Customers go to the Cancer Research UK flower shop and order, just as they would on Arena.  The site has been rebranded to fit with Cancer Research UK’s branding etc, but operates exactly the same as the Arena Flowers website.   There should be no discernible difference in user experience and all prices etc will be exactly the same as on the Arena Flowers site.  Customer services will also be handled by Arena’s customer services team.

The main differences are that two categories of gift items (chocolates and wines/champagnes) are not available (in order to comply with Cancer Research UK’s policies) and recipients will receive a message card with the Cancer Research UK branding letting them know that a donation was made as part of the purchase.  Another difference is that the flower shop will offer UK deliveries only to begin with (ie no international flowers).

How Much Is Donated to Cancer Research UK?

A whopping 20% of the gross order value (excluding any delivery costs, though we seldom charge for delivery anyway) is donated to Cancer Research UK.  At the end of each month, we’ll tot up all the orders through the site and send a cheque to Cancer Research UK for the amount raised.  We’ll keep you posted about how much is raised over time (subject to confidentiality requirements, obviously).  It should be a good amount as Cancer Research UK will be promoting the shop through its own channels and driving flower buyers to the site.

Isn’t It Bad For Arena’s Business To Give Away 20%?

No, we don’t think so.  Firstly, we won’t spend any money marketing the site as, legally, we are just a supplier  to Cancer Research UK.  Cancer Research UK are the ones who will be marketing the site.  So, given we are not paying for any marketing, we can afford to give our “marketing budget per order” back as a donation.  Having said that, our marketing budget is nowhere near as high as 20% so we are not going to be making a huge amount of money out of sales through this site.

However, we are not going to be losing money and we believe that this is a very worthy cause and we’re absolutely delighted to be supporting it.  Plus, of course, we will also benefit from things like building more scale into our own business, possibly some nice PR and feeling like good eggs when we go to sleep at night.

Will Arena Marketing and Promo Codes Cross Over With The Cancer Research UK Flower Shop?

No, not regularly, apart from the odd post like this one.  There is a reason for this; customers who place orders through the Cancer Research UK flower shop will become customers of Cancer Research UK and all the marketing opt ins etc will be with Cancer Research UK and not with Arena.  The two entities (Arena Flowers and the Cancer Research UK flower shop) are separate and will operate independently from each other.  This will apply to any promo codes or incentives offered too; promo codes for Arena Flowers will not necessarily work on the Cancer Research UK site and vice versa.

What About Gift Aid?

We’re working on gift aid.  Watch this space!  You can already add a donation to your basket in the Cancer Research UK checkout, to top up the donation to Cancer Research UK.  The full donation amount, net of costs (eg credit card charges), will be passed to Cancer Research UK.

So that’s it.  Hopefully all very straightforward.  We’re very pleased with this initiative as it works well for all concerned and helps raise money to combat one of the UK’s biggest killers, whilst happily spreading great flowers at great prices even wider.  Please let us know what you think or if you have any other suggestions.

Thanks!

UPDATE:

We got a nice quote in from Simon Ledsham, trading director Cancer Research UK, who said:

“We’re delighted to be working with Arena Flowers.  Not only will you be giving beautiful flowers with each purchase, but you will be helping us to beat cancer at the same time.  Thank you for your support.”

togetherwecanbeatcancer Cancer Research UK - Charity Flowers Fund-Raising Partnership Launches!

If you found this post interesting, you might also enjoy our other posts about good causes and fund raising and you might also enjoy our posts about ethics and the environment.

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Businesses Twittering: Fun, Useful & Full Of Surprises
- That’s Why We Twitter Anyway!

Posted by: Will – Priority Juggler on January 15th, 2009

What started as a trickle at the end of last year has become a deluge in the New Year, with headlines in the most popular newspapers in the UK showing incontrovertibly that Twitter has moved into the UK mainstream this year and established itself as the papers’ latest web darling.  Their interest is doubtless due, at least in part, to celebrity “tweeters” – celebs sell newspapers, so the papers are going where the celebs are and trying to grab some “Twitter scoops”.

2987138908_e40bd446d8_m Businesses Twittering: Fun, Useful & Full Of Surprises<br>- Thats Why We Twitter Anyway!Recently Jemima Kiss, a prominent blogger and journalist, revealed Jonathan Ross’s intention to discuss the service with keen Twitterer and web aficionado Stephen Fry on his first show back from suspension.   Yesterday, the Times Online made a story out of another of Ross’s “tweets”, publishing an article about his “announcement” that he would be hosting this year’s Bafta Awards.  There’s no end of celeb twittering going on, so if you’ve always wanted to know what John Cleese had for breakfast or are desperate to learn how Lance Armstrong’s comeback is going then here’s your chance.

There have been a few “bah humbug” articles too (hey, this is the British media after all) - work place concerns focus on how Twitter may hinder productivity, whilst some media sources simply complain about the lack of juicy gossip from celebrity tweeters.

Voice

We twitter too.  So we figured we’d share some of our thoughts on Twitter and Web 2.0.  In 2007 we launched our blog with a post explaining why we would be blogging.  Basically, as a new business in the impersonal online world we felt the blog would help give us a more human a voice, would enable us to communicate more personally with our customers, and would allow us to share interesting or fun insights or snippets on flowers and the online world more generally.

Since we started blogging, the “Web 2.0” movement and the social web have expanded significantly, offering additional channels and tempos of communication to complement the “older” channels.  The most obvious change is that the flow of communication is no longer as one directional or contrived as it once was. New media, to differing extents, encourage a balanced and more frequent communication between businesses and customers / visitors.

The most important difference though, in our opinion, is that new media channels enable real time, easy going contact between parties in a way that has never been possible before.  Historically, interactions between a business and a customer have been about hard nosed selling by the business and the making of informed purchasing decisions by the customer.  Social media communications are, in most cases, far more laid back.  If old media channels are like a full on business meeting in the office, then Web 2.0 channels are more like the “getting to know you” drink in the pub afterwards.  Consequently, the conversations are sometimes utterly inane and pointless but it doesn’t really matter as there’s not so much pressure on the communication to deliver immediately or at all (at least not as far as we’re concerned).

Many prominent brands have embraced Web 2.0 channels, with varying degrees of success.  Some examples of doing it right:

Skating On Thin Ice - Holland Freezes Over

Posted by: Will – Priority Juggler on January 13th, 2009

Steve and I were in The Netherlands end of last week, visiting Ronald and catching up on the progress of Arena Bloemen and Arena Blumen, as well making more preparations for Valentine’s Day.  It was a mite chilly here in good old Blighty, but we soon learned that our European cousins hadn’t got off any more lightly.  It was absolutely freezing; so cold in fact (-20C in places) that we suspended deliveries to East Germany last week as flowers were (sometimes) arriving frozen - not ideal.

Driving through the glacial Dutch countryside we saw some beautiful sights;  the sky laden with thick claustrophobic clouds; the land and trees covered in a crisp icey sheen; and the famous canals frozen over, as hard as tarmac.  Ever resourceful, the Dutch have turned the cold weather to their advantage, with what seems like every bit of frozen water having been repurposed as an impromptu ice rink.  I figured I’d share some pictures here.  Click images to enlarge.

Frozen Lake

Amazing Winter Light

Ducks on ice + archetypal windmill

Winter Windmill

See More Pictures Of Holland Frozen Over

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Flowers for Your Winter Wedding Wonderland

Posted by: Stan - The Dandy FlowerWoman... on January 9th, 2009

christmas-winter-wedding-flowers Flowers for Your Winter Wedding WonderlandGetting hitched in the chilly months of winter doesn’t mean that you need to compromise on your winter wedding flowers.  Although relatively rare compared to summer weddings, winter ceremonies can indeed benefit from all the sparkle and glamour of the party season, with family and friends close to hand for the festive period. Wedding planners will normally recommend against sourcing for the low season as flowers can be much more expensive, and less available. However, if you’re all set for marriage in December, January or February - Arena is here to guide you in making the most of your winter wedding.

If you look out into the garden, it may seem that the selection of winter flowers is limited, but many varieties are available all year round. For instance, roses, lilies and carnations - the nation’s favourite wedding flowers - may traditionally be known as summer flowers but they can be found in virtually any colour throughout the year. Winter weddings may also be brightened by using lilies or chrysanthemums. Again both of these are a popular choice and are available all year round so you will not have to worry about breaking the bank when it comes to choosing your wedding flowers.

weddings-christmas-sceptre-bridal-bouquet-sm Flowers for Your Winter Wedding Wonderlandweddings-christmas-amaryllis-teardrop-bridal-bouquet-sm Flowers for Your Winter Wedding Wonderland

While the prices for winter wedding flower bouquets may run a bit on the high side, there are some great seasonal bargains to be found. For a real festive touch, what better than red or white amaryllis for an extra showy effect (as illustrated by our bridal bouquets above), or perhaps even poinsettia, holly or winter berries - mixing with winter evergreens such as firs and spruce.

Alternatively, there are also many varieties of lilies or orchids that make beautifully exotic winter wedding flower arrangements (as illustrated by our bridal bouquets below) and won’t necessarily cost you an arm and a leg. An exotic or tropical themed wedding in the bleak midwinter can make a lovely break from the cold.

weddings-pink-orchid-arm-bridal-bouquet-sm Flowers for Your Winter Wedding Wonderlandweddings-orange-calla-arm-bridal-bouquet-sm Flowers for Your Winter Wedding Wonderland

Fire & Ice - Decorating Your Winter Wedding Flowers

Winter Bridal Bouquets
Winter white or very light ivory flatter any bride’s skin tone, and make the perfect canvas for bright, bold colours - bringing life to an otherwise monochromatic winter hues. When selecting a theme for your winter wedding flowers, a favourite choice is to opt for shades of white, rich greens and tones of copper or red and burgundy.

Buttonholes, Boutonnieres & Corsages
Continue a seasonal theme with spray roses coupled with holly and/or berries, or alternatively take the low season as an opportunity to experiment with exotic flowers such as orchids or asiatic lilies.

Flowers for the Ceremony & Reception
If opting for a ceremony in December or early January, it is likely that the wedding or reception venue will already be decorated in red and green for seasonal events however you do not need to feel constricted by these colour schemes. Metallics and whites will complement your festive setting, while extra colour can be added by lightly spraying petals with glitter to add that little extra winter sparkle.

winter-wedding-blog-01 Flowers for Your Winter Wedding Wonderlandwinter-wedding-blog-02 Flowers for Your Winter Wedding Wonderland

Candles are highly recommended for adding warmth and glow to any venue, and decorating your winter wedding flowers with light or crystal embellishments also brightening your scheme. Mirrors, glass pebbles and baubles will add a glamorous touch to table decorations for your wedding reception. Wax apples, pine cones or cinnamon sticks will also add an extra festive feel to your centrepiece arrangements. For more ideas and inspiration for your wedding flowers visit our online portfolio.

Seasonal Availability & Christmas Flower Prices

In this day and age of under soil heating and imports from as far afield as Africa and Asia, most flowers are available to buy in the UK all seasons. However, the more ethically aware bride may have issues with the perceived carbon emissions associated with their availability - as well as inflated marketed prices over the Christmas period! Sadly, it is likely that wholesale prices for some flowers are set at a much higher market price then at other times of the year because of the increased demand for them for festive flower arrangements - something florists cannot control.

However, here’s a list of winter and all-year-round availability without the need for vastly inflated prices or air miles: Agapanthus, Alstromeria, Amaryllis, Anemone, Anthurium, Aster, Bouvardia, Calla Lily, Carnation, Chrysanthemum, Craspedia, Cymbidium Orchid, Euphorbia, Freesia, Gerbera, Gloriosa, Gypsophila, Heliconia, Hyacinth, Iris, Leucospermum, Lily (Asiatic & Oriental), Lisianthus, Muscari, Narcissus (Daffodil), Nymphaea, Ornithogalum, Phalaenopsis Orchid, Phlox, Poinsettia, Ranunculus, Rose, Sunflower, Strelitzia, Tulip, Veronica.

Winter Berries - photo (c) Arena Flowers

If you enjoyed this post, you may also enjoy this one about about our family summer wedding, or perhaps this post about spring wedding flowers or even this one about getting the best from your wedding photography.

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Happy New Year & Some New Year’s Resolutions

Posted by: Will – Priority Juggler on January 5th, 2009

dogs+and+fireworks Happy New Year & Some New Years Resolutions

Happy New Year to everyone!

We’ve been a bit quiet on the blog of late, what with having to get all our Christmas flower deliveries sorted and having to do some very very last minute Christmas shopping of our own too. We’re back in the saddle now, looking forward to 2009 and will be posting more regularly going forward. Meantime, here are five random New Year’s resolutions (in no particular order):

  1. More charitable initiatives: We’ve supported a number of charitable initiatives in the past, but haven’t been that organised in our approach.  Hopefully in the next week or two, we’ll go live with a very cool new initiative.  Watch this space.
  2. Focus Focus Focus for Valentine’s Day: Everyone thinks florists make a fortune selling Valentine’s flowers.  Sadly not; it’s the flower growers that really rake it in, as flower prices can quadruple (or more) for the big day.   Getting Valentine’s right is a real head ache for florists as so much can go wrong and cause disaster.  All rather stressful.  Still, Valentine’s Day is on a Saturday this year so it should be quieter, with less traffic on the roads.  Hooray!
  3. Keep building our international businesses: The team also runs Arena Bloemen and Arena Blumen, fulfilling from our base in Holland and delivering the same experience for Benelux and German flower lovers as we do for UK flower lovers.  This year, we’ll focus on building up our international businesses and optimising the operating model to deliver great value and quality across Europe.
  4. Green initiatives and FFP: We were the first florists to sell Fair Flowers Fair Plants flowers and we want to expand our FFP range as it’s not broad enough.  We also want to be more transparent about improvements in the green areas of our business, like recycling and green waste.  Adarsh has done some great work here recently, but just hasn’t had time to write up what he’s been up to.
  5. The customer is king: Last but not least! We’ve got no business without happy customers, so our top resolution for this year, as with every other, is to keep making sure we do the best job we possibly can and delight our customers.  If you have any suggestions of how we can improve, please send them to feedback(at)arenaflowers.com or leave a comment below.
  6. Arena_Flowers_by_falingard Happy New Year & Some New Years ResolutionsFun!: A bonus 6th resolution is to remember life is fun and not to be taken too seriously.  In that vein, and for those that didn’t see it in our Arena Flowers Twitter feed, here’s an alternative take on the phrase “Arena Flowers” that we found on the web through our Google Alerts. The artist named the piece “Arena Flowers” entirely coincidentally and described it thus:

Batch of for-fun character designs! The concept is a group of young ladies with no predisposition towards this activity for various reasons find themselves involved in wizardly pit fights.

See his Arena Flowers in full here.

Happy New Year, Everyone!

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A Merry Christmas And Some Machiavellian Marketing

Posted by: Will – Priority Juggler on December 18th, 2008

Father Christmas

Unless you’re  living in a cave somewhere, you’ll know it’s Christmas very soon indeed - Google has even added holly and sweets to the ads shown for Christmas related searches.  It’s very busy at Flowers HQ right now too, as well wishers send flowers home to loved ones.  We’ve even sold out of Father Christmases (though Steve got all sentimental and decided to keep the last one as a memento).

Given the economic environment and the weakness of the pound, we’ve spent an awful lot of our time recently trimming unnecessary costs to make sure that our customers continue to get great value for money out of every pound they spend with Arena.  We try very hard to deliver a great product at a great price and we hate wasting money.

One example of where we’ve trimmed cost is in our marketing.  Like other online businesses, we always look at our marketing channels in peak periods to see how we can bring in new visitors and orders cost effectively.  This Christmas we have been amazed how much some of our competitors are willing to pay to buy traffic and orders, especially given it’s “credit crunch Christmas”.  One might expect marketing budgets to go down in this environment, but in fact some companies are being extremely aggressive and, frankly, throwing their customers’ money away.  Who pays? The customer of course, with a substandard product being delivered as there’s no money left for flowers because of the inflated marketing spend.

Here’s a concrete example from one of our competitors, to illustrate the crazy commission deals currently on offer and some of the tricks they’re using to try to claw some of that cost back.

Read More About Machiavellian Affiliate Flower Marketing

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Happy Birthday To, erm, Me! Must Mean Christmas Is Coming!

Posted by: Will – Priority Juggler on December 2nd, 2008

tower-bridge-small Happy Birthday To, erm, Me! Must Mean Christmas Is Coming!

It’s my birthday today.  Hooray!  Birthday flowers, birthday balloons, birthday greetings cards all round!  Oh, and I’ll have some “healthy” chocolate too - I am getting old after all. Right - that’s the search engine optimisation bit out of the way.  I’m 33 today. Ouch!  11 years til my next symmetrical birthday.  Best enjoy this one while I can.  Apparently I share the date with Britney Spears.  Hmmm.  Hardly Albert Einstein or William Shakespeare, but hey, beggars can’t be choosers.

The thing I like about my birthday is that it signals (to me only, obviously) that Christmas is officially on its way.  Before the 2nd December, I see the decorations go up, I hear the people moaning about the adverts on telly but it all just slides over me and doesn’t go in.  It might as well be another language.  That is until the 2nd of Dec when my birthday comes round and I start to get into the swing of it.  Maybe it’s the card that I get from my grand mother every year that kick starts the good will - 85 years old and every year a card with a £20 note appears on my doorstep like clockwork.  Doesn’t matter how old you are, you’ll always enjoy receiving a card with a £20 note in it. :)

Anyway, my unerring march towards old age gives me the opportunity to point out that our Christmas flowers range is live and kicking and bigger and better than ever.  Among last year’s most popular were the alternative Christmas Tulips, the traditional Christmas Basket and the Winter Reds Christmas cube.  Of course if you want to impress and / or upstage your siblings by sending the biggest and best, then you can’t do much better than go for the Christmas Celebration. It’s the Daddy. Or Father Christmas. Sorry. That was terrible.

So what’s with the bicycle picture?  Well, that’s back to my birthday.  Having woken up way too early I decided that rather than go back to sleep and pretend I’m still 21 I’d brave the sub zero London weather and frosty roads in a vain attempt to prove to myself that I’m not over the hill.  So I decided on a 13 mile round trip to Tower Bridge on my bike, along the Embankment.  During peak flower delivery periods it’s all hands to the pumps at Arena, and we all get out on the road delivering, typically on frosty London days like today’s.  So my early morning ride was a nice reminder of fun days past.  Hopefully when I next get the chance to take more pics like this during the Christmas rush, I’ll be in a nice warm van and not on my bicycle.

Merry Christmas shopping!

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Falsely Identified As Sending A “Virus or Unauthorised Code” - Thanks For That, MessageLabs!

Posted by: Will – Priority Juggler on November 18th, 2008

Panic Falsely Identified As Sending A Virus or Unauthorised Code - Thanks For That, MessageLabs!Yesterday was a busy day for anti-fraud newsflow plus some good old fashioned web fear mongering.  Don’t get me wrong - web fraud happens and needs to be combated but there is often something shrill and hysterical about the reporting of online fraud, especially in the UK.  “Everyone PANIC!” would seem to summarise the editorial style of quite a few media channels.  Before people lock up their PCs or throw them in the river, they should remember that they are significantly more likely to be a victim of crime and fraud when venturing into the real world than they are when venturing online.

get_safe_online Falsely Identified As Sending A Virus or Unauthorised Code - Thanks For That, MessageLabs!There’s no doubt that education is key in battling web spam and other forms of online fraud and Get Safe Online in particular does a fantastic job of putting out clear, moderate and easy to understand information on how to take care of oneself online.  Common sense recommendations include running regular updates for your browser and operating system, having up to date antivirus, antispyware and firewall software and not responding to unsolicited emails or giving away key personal and account information online.  Often, sites like Get Safe Online recommend third party software vendors, such as AVG or McAffee.

600px-Green_tick.svg Falsely Identified As Sending A Virus or Unauthorised Code - Thanks For That, MessageLabs!Understandably, reputable online businesses recognise the challenge of building trust and at Arena we work very hard to address potential trust concerns of visitors, such as payment methods and checkout integrity, site security, quality / value / freshness of product, and data protection and privacy policies.  After all, if we’re asking customers to hand over their money without ever having met us face to face, then they will need to be convinced that we are who we say we are and that we’ll deliver on our promises.  We try as much as we can to be clear and transparent about what we do (posting to our blog regularly is part of that…I hope it’s clear that this post isn’t being written by a scammer in Eastern Europe!).  The key is not to slip up as, as they say, “trust is hard to win and very easy to lose”.  Once you have it, do your very best to hold on to it.

mushroom_cloud Falsely Identified As Sending A Virus or Unauthorised Code - Thanks For That, MessageLabs!It’s therefore incredibly frustrating when a lot of hard work is potentially undone by a company that really should know better - MessageLabs (who were, incidentally, purchased for a whopping $700m by Symantec yesterday).  To explain, last week we sent out one of our regular marketing emails to our subscriber base.  So far so good.  But soon after the send, we started receiving emails from concerned customers.  They had received the following email from their mail client, Message Labs:

Subject: WARNING. Someone tried to send you a potential virus or unauthorised code

Body of email included the following: The MessageLabs Email Security System discovered a possible virus or unauthorised code (such as a Trojan) in an email sent to you.

Possible MalWare ‘Exploit/Phishing-paypal-1054′ found in ‘7782603_2X_PM3_EMQ_MH__message.htm’. Heuristics score: 202

wrong01 Falsely Identified As Sending A Virus or Unauthorised Code - Thanks For That, MessageLabs!Now, I don’t know what you think, but if I received an email like that from my firewall supplier, I’d look very hard at any future communications from Arena and quite possibly unsubscribe immediately. After all, MessageLabs are a $700m company so they must be right, yeah?  Surely, they wouldn’t send out an email that slams a genuine business’s legitimate, opt-in marketing activity so thunderously by mistake?  Big boys like MessageLabs are bound to have complicated checks and balances in place to avoid accidentally torpedoing the legitimate marketing efforts of other organisations.  A web security firm in particular would understand the importance of online reputation and the hard work that goes into building trust.  And in any case, Arena has been sending regular marketing emails every other week for over two years, so no doubt MessageLabs would be able to use characteristics of our mail sends, such as previous send frequency, an unchanged IP address, subject lines etc etc to double check the validity of the send.

Nope.  It was a complete, 100% misdiagnosis by MessageLabs, as they subsequently confirmed.  We learnt that the reason that our email got hammered is that we put the word “PayPal” into the subject line yet we are not PayPal.  Blimey.  Sophisticated stuff.  We had PayPal in our subject line to let our customers know that they could win £10k cash if they paid for any order with PayPal during PayPal’s very generous 10th birthday promotion.

pay-with-paypal Falsely Identified As Sending A Virus or Unauthorised Code - Thanks For That, MessageLabs!

Obviously, customers of large online companies and banks, such as PayPal, can be targeted by spoof emails. However, our marketing email prior to this email also had PayPal in the subject line and email body and there was no backlash.  Also, I find it hard to understand how the word PayPal appearing in our mail can lead someone to imply we’re sending “viruses or unauthorised code”.  A virus would typically be an attachment of some kind, not a word in a subject line. I feel bad for PayPal too - we get way way more fraud from people who pay with credit cards than we do from people who pay with PayPal.  Fraud on orders paid with PayPal is virtually nil.  We much prefer people to pay with PayPal.

One of the first emails we received was in fact from a MessageLabs sales rep (who’d previously bought from Arena and who’d therefore received the MessageLabs warning email direct). His mail:

Please remove me from all your mailing list right away as you are sending viruses.
I can assist you with possible solutions however I was unable to reach your IT department.
MessageLabs Anti-virus solution has a SLA of 100% protection from all known and unknown viruses, phishing, trojans and other forms of malware.

http://www.messagelabs.co.uk/products/

Thank you

71014_MoneyHappiness_vl-vertical Falsely Identified As Sending A Virus or Unauthorised Code - Thanks For That, MessageLabs!10/10 for being a pushy sales rep but frankly this mail was not terribly well received as you can imagine.  You wouldn’t want this guy consoling you if you broke up with your partner. “I’m afraid you’ve been dumped but I’m a pimp - have you considered paying for sex?”.  You’d then be even more upset when you found out that it was this guy that had caused the break up with your partner in the first place.

We also noted that, unlike the careful wording of the automated email sent by MessageLabs’ system, his email did not talk about “possible” viruses but came straight out and said “you are sending viruses” which was patently untrue. A rather terse email exchange followed, as you might expect, though not litigation as might have been the case with our American cousins (we’re too British for that).

In any case, I eventually spoke to the UK’s head of corporate sales who unsurprisingly was more reasonable and sort of / nearly / just about apologetic (although he too did suggest we bought their software, admittedly more tongue in cheek that his sales chasing colleague).  He gave me some spiel about how great MessageLabs is and how they use  complicated predictive algorithms to filter mail which all sounded good but didn’t stand up very well to “very nice, but it was just the word PayPal in the subject line that triggered this mess and you misdiagnosed it as a virus anyway”.

salesdn Falsely Identified As Sending A Virus or Unauthorised Code - Thanks For That, MessageLabs!The frustrating thing about this is that MessageLabs has several million installed users in the UK, particularly in big, wealthy organisations, such as the government and banks etc.  These are obviously valuable potential customers and exactly the kind of people we’d love to retain.  Unfortunately we have no way of knowing how many such customers have now had their hard won trust in Arena dented or destroyed by MessageLabs’ misdiagnosis and there is no real way for us to fix this (bar writing this cathartic blog post!).  The chap at MessageLabs said “Sorry” but it’s not going to make any difference.  It’s clearly no coincidence that this email performed far worse than any other we’ve ever sent; it can realistically only be down to our MessageLabs mishap.

Maybe to add insult to injury MessageLabs will read this post and then use some of their freshly coined $700m to blast us right off the face of the earth and have done with it.  Ah well, you live and learn.  They didn’t do it on purpose but it certainly hurt.  I guess no matter how careful you are, there will always factors beyond your control, coming from any and all directions, that might disrupt your business.  The best laid plans of mice and men and all that…

Update: Following the post, we were featured on Mail on Sunday and other popular news channels. Read Mail on Sunday’s article on Arena Flowers here. The Register, one of the UK’s leading technology publishers picked up on our concerns and featured an article about Arena Flowers here. The article also featured on Softpedia, a leading technology related online publisher. Read the article on Arena Flowers here.

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Interview: How to Maximise Online Sales for Small Businesses?

Posted by: Interview - Dave Chaffey on November 14th, 2008

dave-chaffey Interview: How to Maximise Online Sales for Small Businesses?Dr. Dave Chaffey, is the Director and lead consultant for Marketing Insights Limited, an independent marketing consultancy. He is also the best selling author of Internet Marketing books used by digital marketing professionals and on many University and College Courses globally. His latest book, Internet Marketing: Strategy, Implementation and Practice, which features Arena Flowers’ case study is out in December 2008. Dave blogs regularly at digital marketing blog. He can be contacted at dave.chaffey@marketing-insights.co.uk.

Dave has been very kind in agreeing to our request for an interview for Flowers…Uncut. He shares his views on the challenges online Retailers, particularly small/startup businesses face in the online marketing environment and offers suggestions on improving website conversions to drive up sales. Read on…

Arena Flowers: Hello Dave. The Internet is a powerful channel of communication and commerce and has opened several new marketing avenues for small businesses. At the same time, it has also made possible many competitive threats and challenges. What are the main challenges online retailers face in the coming years and how should they react?

Search EnginesThe biggest challenge for all online marketers has to be gaining and keeping attention, what the academics call “customer engagement”. Despite the Google monopoly, the search engines are still great for gaining attention for businesses that make the effort to understand the details of best practice.

SEO and Pay Per Click give a wonderful opportunity for small businesses since they level the playing field a little with more established businesses. Although the odds are still stacked in favour of the larger business because of their scale, small businesses that are more agile and follow the latest best practice in SEO and really understand the AdWords quality score can still compete online as the growth of Arena Flowers shows.

Keeping attention is a challenge due to online media fragmentation and more of us spending more time in social networks and reading blogs. Email marketing is vital as a customer retention tool, yet research by RedEye shows that around 60% of a typical permission-based list is “emotionally unsubscribed” or inactive over a 6 month period – subscribers never open or never click. To counter this you need to deploy what I call a “right-touching” contact strategy. Use the power of technology to automatically target customers with triggered email promotions and personalized web messages and where that fails offline contacts, according to their position in the lifecycle and their recent activity measured through recency, frequency and latency.

Arena Flowers: How do you see the role of search marketing and online advertising within the overall media mix, now and going forward?

Read more »

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Remembrance Day - 11th November - Poppy Appeal

Posted by: Will – Priority Juggler on November 11th, 2008

flanders Remembrance Day - 11th November - Poppy AppealThose of you subscribed to our free flowery newsletters will have seen this morning that Arena is supporting the annual Poppy Appeal.  We’re donating 10% of the order value for all orders which include Braveheart, The One or 20 Luxury Red Roses between now and Friday to the Appeal.

We believe this is a very good cause and we’re very happy to help our customers lend their support, to commemorate past sacrifices and to support those still on the front line today.  Rather than waffle on, I’ll share an explanatory paragraph on the Appeal (from Wikipedia):

The charity [The Royal British Legion] organises a fund-raising drive each year during which artificial poppies, meant to be worn on clothing, are offered to the public in return for a charitable donation. Over the course of the preceding year disabled people are employed making the poppies. The idea of poppies dates back to the poem In Flanders’ Fields about the First World War, after which the Legion was founded. The idea is that the poppies are worn from November to Remembrance Day to remember the fallen of the First World War, and implicitly the dead of other wars. The Poppy Appeal has without doubt a higher profile than any other charity appeal in the UK, with the poppies ubiquitous from late October until mid-November every year and worn by the general public, politicians and other public figures and television presenters.

Useful links: The Royal British Legion | The Poppy Appeal

We’re always happy to help good causes where appropriate and feasible. Please get in touch if you feel we may be able to help your campaign.  If you enjoyed this post, you might also enjoy this post on Help for Heroes, this one about Amnesty International, this one about our support of this year’s British Heart Foundation Valentine’s campaign and this one about us giving away free flowers for charity.

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